Ankit Gupta

• As a backend team member in the email support process, I was responsible for managing and resolving service requests, and incident tickets received via email. My role involved analyzing customer issues, identifying backend system-related causes, and coordinating with development or technical teams to implement effective solutions. I ensured timely and accurate responses to support emails, maintained service-level agreements (SLAs), and contributed to process optimization to improve overall efficiency and customer satisfaction.

During the training period, as a collaborative web-based project titled 'HR Solution,' I utilized my Java and SQL skills.