Ankit Gupta
Process Trainer – Health Logic Domain
Kolkata
Summary
Immediate Joiner | Results-Driven Professional
Available to join immediately, I bring a proven track record in managing process workflows, ensuring compliance with company standards, and driving operational efficiency. Skilled in coordinating cross-functional teams, troubleshooting process issues, and maintaining meticulous documentation to support organizational objectives. Recognized for exceptional communication skills and a commitment to delivering quality results while actively contributing to continuous improvement initiatives. Passionate about fostering collaboration and enhancing productivity within fast-paced work environments.
Overview
3
3
Languages
Work History
Trainer
Tata Consultancy Services
- Reduced process gaps by effectively training new hires on best practices and protocols.
- Developed training programmes to meet business and learner requirements.
- Worked with students in setting and achieving attainable learning goals.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Quality Control Associate
Tata Consultancy Services
- Utilised statistical tools to monitor process control and drive continuous improvement initiatives.
- Investigated customer complaints, identifying product faults and initiating corrective measures.
- Reviewed and updated quality control manuals and documentation, keeping abreast of industry standards.
Subject Matter Expert
Tata Consultancy Services
- Trained, coached and mentored consultants to increase team productivity.
- Collaborated with cross-functional teams to integrate subject matter expertise into projects.
- Analysed complex data sets to identify patterns and provide actionable insights.
Process Associate
Tata Consultancy Services
- Investigated customer complaints, identifying product faults and initiating corrective measures.
- Reviewed and updated quality control manuals and documentation, keeping abreast of industry standards.
- Developed comprehensive process documentation, including standard operating procedures and workflow diagrams.
- Streamlined workflow by identifying bottlenecks and implementing effective solutions.
- Achieved targets by handling queries promptly and sharing comprehensive product knowledge.
Education
MBA - Human Resource Management
PGDHRM – Human Resource Management
Developed expertise in HR functions such as recruitment, employee engagement, performance appraisal, learning & development, and HR policies, with a strong focus on aligning people strategies with business goals.
Bachelor of Commerce - Commerce
Bachelor of Commerce (B.Com)
Comprehensive program covering financial accounting, corporate law, taxation, business economics, marketing, and management principles, with emphasis on practical application in commerce and industry.
Higher Secondary Certificate - Commerce
Higher Secondary Certificate (Commerce)
Studied core subjects including Accountancy, Business Studies, Economics, and Mathematics, providing a strong foundation in commerce and finance.
Secondary School Certificate -
Completed Secondary School Certificate (Class 10) with foundational knowledge in core subjects.
Skills
Key Skills
Timeline
Trainer - Tata Consultancy Services
Quality Control Associate - Tata Consultancy Services
Subject Matter Expert - Tata Consultancy Services
Process Associate - Tata Consultancy Services
Symbiosis Centre for Distance Learning - MBA, Human Resource Management
University Of Calcutta - Bachelor of Commerce, Commerce
Aditya Academy Senior Secondary - Higher Secondary Certificate, Commerce
Aditya Academy Secondary - Secondary School Certificate,