Operations Manager experienced in Sales & Marketing, Business Development, and Team Management within the Telecom and FMCG industries. Achieved significant business growth by developing effective sales strategies and fostering strong retail and channel relationships. Focused on driving organizational success through proactive negotiation and problem-solving skills.
Overview
17
17
years of professional experience
2
2
Languages
Work History
OPERATIONS MANAGER
DEN NETWORKS LIMITED (RELIANCE JIO)
11.2022 - Current
Handling 8 Distributors and 315 Local cable operator network in a designated territory.
Appointed new distributors/local cable operators and measured performance using daily MIS reports.
Ensured volume, distribution, merchandising, and focus product criteria were met within territory.
Appointment of new distributors/Local cable operator and their performance measurement with the help daily mis report.
Ensuring Volume, Distribution, Merchandising and focus product criterion of the company met in my territory.
Meeting the AOP, Quarterly and monthly plans of the company.
Planning targets, monitoring numbers and achieving overall targets on a daily, weekly & monthly basis to meet delivery requirements.
Implementing marketing strategies to improve the visibility of the products in the market.
Responsible for Primary and Secondary Sales.
Driving Technical/logistics team with company's objective.
Closely watching competition activity in the market.
Maintain the relationship with Distributor and Local cable operator.
Product Handling: JIO BOX- SD+/HD+/ANDROID and RECHARGE
Streamlined operational workflows to enhance efficiency across multiple departments.
Led cross-functional teams to implement process improvements and best practices.
Managed inventory control systems, ensuring accuracy and minimizing discrepancies.
Developed training programs for new staff, fostering skill development and knowledge retention.
Area Business Manager
DISH TV INDIA LIMITED (ESSEL GROUP)
11.2019 - 11.2022
Handling Distributors and Dealer network in a designated territory.
Appointed new distributors/promoters/ISD and measured their performance using scorecards.
Ensuring Volume, Distribution, Merchandising and focus product criterion of the company met in my territory.
Planning targets, monitoring numbers and achieving overall targets on a daily, weekly & monthly basis to meet delivery requirements.
Drove sales incentive programs for Fos/ISD/promoters, aligning them with company objectives.
Appointment of new distributors/Promoters/ISD and their performance measurement with the help of score card.
Promoters/ISD and FOS appointment, and providing them with capability building inputs.
Implemented marketing strategies to enhance product visibility in the market.
Oversaw primary and secondary sales operations across designated territories.
Keeping the close watch on the Distributor's Return on Investment and at the same time ensuring ROI should hover around a permissible limit.
Implementing marketing strategies to improving the visibility of the products in the market.
Product Handling: DTH BOX- SD+/HD+/ANDROID and EPRS
MANAGER
RELIANCE RETAIL LIMITED (RELIANCE GROUP)
02.2019 - 11.2019
Led direct sales team of 10 (UJPM) in designated territory, driving team performance and sales growth.
Handling Service team 1 On Role (HCMS) and 10 Service Engineer (off Role).
Ensured compliance with volume planning, merchandising, and focus product criteria to optimize sales performance in territory.
UJPM/Engineer appointment, and providing them with capability building inputs.
Devising UJPM/Engineer sales incentive programs and aligning them with company's objective.
Meeting the AOP, Quarterly and monthly plans of the company.
Implemented marketing strategies to enhance product visibility and increase market presence.
Planning targets, monitoring numbers and achieving overall targets on a daily, weekly & monthly basis to meet delivery requirements.
Manage the Sales and Service system of the company.
Product Handling: Broadband/Landline/Set top Box.
DEPUTY SALES MANAGER
DISH TV INDIA LIMITED (ESSEL GROUP)
03.2014 - 01.2019
Handling Distributors and Direct distributors in a designated territory.
Appointment of new distributors/Promoters/ISD and their performance measurement with the help of score card.
Ensured volume, distribution, merchandising, and focus product criteria met in territory.
Promoters/ISD and FOS appointment, and providing them with capability building inputs.
Devising Fos/ISD/Promoters sales incentive programs and aligning them with company's objective.
Meeting the AOP, Quarterly and monthly plans of the company.
Monitored distributor return on investment, maintaining it within permissible limits.
Implemented marketing strategies to enhance product visibility in the market.
Handled primary and secondary sales.
Planning targets, monitoring numbers and achieving overall targets on a daily, weekly & monthly basis to meet delivery requirements.
Industry Type: DTH/Consumer Durables.
Product Handling: DTH BOX- SD+/HD+ and EPRS
Led sales team in achieving quarterly targets through strategic planning and execution.
Developed and implemented training programs to enhance team performance and product knowledge.
Analyzed market trends to identify opportunities for growth and optimize sales strategies.
Established strong relationships with key clients, enhancing customer loyalty and retention rates.
Monitored sales metrics to assess team performance and drive continuous improvement initiatives.
Collaborated with marketing department to design promotional campaigns that increased brand visibility.
Facilitated regular performance reviews, providing constructive feedback to support employee development.
Spearheaded cross-functional initiatives aimed at improving operational efficiency within the sales department.
Analyzed market trends and competitor activities, adjusting sales strategies accordingly for maximum results.
Spearheaded cross-functional initiatives to improve internal processes, leading to increased productivity across departments.
Streamlined sales processes to increase efficiency, resulting in a significant reduction in lead-to-close time.
Increased average deal size by upselling additional products or services whenever appropriate during client negotiations.
Exceeded quarterly revenue targets consistently by developing and executing innovative sales tactics.
Sr. Executive
Vodafone India Ltd.
10.2009 - 03.2014
Appointment of new distributors and their performance measurement with the help of score card.
Appointed new distributors and measured their performance using a scorecard.
DSE, Runners and PSR appointment, and providing them with capability building inputs.
Meeting the AOP, Quarterly and monthly plans of the company.
Keeping the close watch on the Distributor's Return on Investment and at the same time ensuring ROI should hover around a permissible limit.
Monitored distributor's return on investment, ensuring compliance with permissible limits.
Implemented marketing strategies to enhance product visibility in the market.
Executed primary and secondary sales processes.
Manage the Sales and Distribution system of the company.
Maintain the relationship with Retailers.
Worked in telecommunications industry to understand market dynamics.
Handled various telecommunications products including SIM cards, Etop, RCV, and handsets.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
MBA - Marketing
Sikkim Manipal University
ETAWAH
04.2001 -
Bachelor of Arts - Arts
Shri Dayanand Degree College
Etah
01-2007
Senior Secondary - Science
Shri P.P.S. Inter College
Etah
01-2004
Higher Secondary - Science
Swami Nekanand Higher Secondary School
Etah
01-2002
Skills
Target-driven
Building and maintaining professional relationships