Ankit Jain
IT Technical Team Lead
New Delhi
Summary
IT Infrastructure Manager / Technical Team Lead with 14+ years of experience in banking and government environments, specializing in IT infrastructure management, system administration, and enterprise-level implementations. Proven expertise in Windows Server administration, desktop support, application support, Active Directory, LAN/WAN management, asset management, vendor coordination, and ITIL-based service operations. Experienced in leading technical teams, managing large-scale rollouts, overseeing MPLS & PRI coordination, and ensuring SLA-driven service delivery. Strong background in troubleshooting, incident management, user support, and infrastructure optimization. Recognized for delivering projects on time, improving operational efficiency, and maintaining high service quality in fast-paced, mission critical environments.
Overview
15
15
years of professional experience
Work History
Technical Team Lead
3I INFOTECH CONSULTANCY SERVICES
01.2023 - Current
- Working as Technical Team Lead for HPCL (govt. Project).
- Provide Technical support to end like application support, software support under the service requests.
- Asset Management, Vendor Management, Service delivery and Service support for entire HPCL group.
- End user desktop support (More than 1000) to 100+ offices of all North Region (eight states).
- Provide Remote support for non-RE location.
- Handle 50 members team and provide technical support to our users under the Ticket/request criteria (within SLA).
- Prepare Daily reports, weekly reports, and monthly reports and submit to client.
- The calls are login through HPCL helpdesk for entire setup. We are getting SLA details from helpdesk portal.
- Provide Video conference support to end users.
- Handle VIP user like CEO, MD, CGM, GM etc.
- Handle user escalation’s and get resolve on high priority.
- Coordinate with third party vendors for Hardware calls, MPLS link, PRI link.
- Coordinate with third party vendors for Laptop escalated calls.
- Hands on Active Directory (AD) and created and managed large AD setups, Windows servers.
- Coordinate with stakeholders for understanding their needs and work according.
- Weekly review meeting with Client (Nodal Officer) for need to present Weekly reports (engineer performance, Higher management call issue reports, SLA reports etc.).
- Prepare Training Document for End user and New engineer for better understanding and faster resolution.
- Project 1: Hindustan Petroleum Corporation Ltd. (Team Lead, Jan2023 to till date)
IT Incharge
TATA CONSULTANCY SERVICES Ltd.
12.2015 - 01.2023
- Working as IT Incharge (Team Lead) - IT Operation/Infrastructure for e-Govt (PSP) Passport Seva Project (MEA). Asset Management, Vendor Management, Service delivery and Service support for entire group.
- The work involves installation and commissioning of hardware like servers, network devices, and Storage devices.
- We are process to build IT infrastructure for Customer ends and responsible for FO, and BO IT Operations Activity.
- Handle 12 members team and provide technical support to our users under the Ticket/request criteria (within SLA).
- IT Management, with Installation and Configuration the site offices PSK (Site Name) and PBO (Site Name) System diagnostics and troubleshooting Service and Support Operating System N/w & H/w. Planning & Designing. Follow the ITIL process for execution of allotted e-Project
- Design of LAN/WAN and Internet Connectivity with IT infrastructure Network & Communication Support of PSK and PBO WAN Infrastructure.
- Manage Network Security audit and also managing troubleshooting on windows platform.
- Knowledge of ITIL Service standard Management Process for service delivery and service support.
- Eighteen POPSK (Post Office Passport Seva Kendra) have installed under my observation.
- End user desktop support (More than 500) to all MP PBO, PSK’s & POPSK’s.
- Providing full application support as installation, configuration and troubleshooting as LAN support.
- Coordinate with third party vendor for MPLS link, PRI link.
- Preparing IT Infrastructure Documents: BOM, SLA Reports, Installation Guides, and other reports.
- Provide domain training to the Users for PSP project orientation program.
- We have setup Enterprise Management system and Network Management system to monitor the infrastructure devices. The calls are login through service desk for entire setup. We are getting SLA details from helpdesk portal.
- Working with Helpdesk Tool: IBM Start Center for Call management/asset Management and Change Management, Bulletin Board and Assignments.
- Monitor all software and hardware products and ensure compliance to Data Center standards and systems.
- Raising Call Tickets trained the clients and performed Role Single Pont of Contact for day-to-day IT Application Portals and Technical issues.
- Site Survey and Prepared 18 Post Office Passport Seva Kendra (POPSK) with IT Installation, IT Infrastructure, Devices Installation and Configurations as per MEA/TCS Information Security guidelines.
- Assist the support team with required information and deployments.
- Provide training to new engineers joining this project.
- Providing training to police officers working for passport verification in all police stations of MP.
- Project 1: PASSPORT SEVA PROJECT (RESIDENT Engineer, Dec 2015 to Jan2023)
Senior FMS engineer
CMS Info system Bhopal
07.2011 - 08.2015
- Handling two branches of Citibank as Bhopal and Indore.
- End user desktop support.
- Providing LAN, WAN and Voice support in Citibank.
- All support provides under the Ticket/request criteria (within SLA).
- Providing full application support as installation, configuration and troubleshooting as LAN support.
- Maintain inventory of all technical devices of Citibank.
- Create workstation checklist, Compliance checklist and deviation checklist. Maintain escalation matrix of Citibank TI support and vendor.
- Maintaining DCFC (Department Control Function Checklist)
- Project 3: Citi Bank Bhopal (Senior FMS Engineer, March 2012 - August 2015)
FMS Engineer
Adani Wilmar Vidisha
09.2011 - 03.2012
- End user desktop support (100+ Desktops & laptops).
- Providing LAN, WAN and Voice support in Adani oil plant.
- All support provides under the Ticket/request criteria (within SLA).
- Providing full application support as installation, configuration and troubleshooting as LAN support.
- Providing first level network support.
- Coordinate with third party vendor for MPLS link, PRI link.
- Maintain inventory of all technical devices of ADANI OIL Plant.
- Project 2: Adani Wilmar Vidisha (FMS Engineer, September 2011- March 2012)
Trainee Engineer
Reliance Communication
07.2011 - 09.2011
- During the training I have worked on live project on reliance communication.
- Where I have worked under 5 Team members.
- I have learnt desktop, printer trouble shooting, application installation & support.
- First level network support.
- Windows server installation and configuration.
- Project 1: Reliance Communication (Trainee Engineer, July 2011 - September 2011)
Education
B.E. - Computer science
Rajiv Gandhi Technical University
Bhopal01.2011
H.S.C.(10+2) - PCM
M.P. Board
Bhopal01.2007
S.S.C. (10th) - Mathematical Sciences
M.P. Board (All Subject)
Bhopal01.2005
Skills
Team leading quality
Inventory & Reports Management
MS-Outlook & 365 Configuration
Familiar with Windows server
Service delivery
IT Operations Management
Service Delivery & SLA Management
Incident & Problem Management
Team Leadership & Resource Management
Performance Monitoring & Reporting
Vendor & Stakeholder Management
Desktop & Application Support
Accomplishments
- Three appreciation awards received from our Client (Passport Seva Project, MEA) for delivering high Quality of Service (QoS) & Providing m-Passport police app Training to Madhya Pradesh Police officers & creating more than 16 Postal Office Passport seva Kendra District wise in Madhya Pradesh State.
- ITIL Foundation Certification 2011(TCS Internal).
DECLARATION
I hereby declare that the above mentioned information is correct to the best of my knowledge and belief. Date: Place: (Ankit Jain)
PERSONAL DETAILS
- Father's Name : Late Shri Rakesh Jain
- Mother's Name : Smt. Rashmi Jain
- Occupation : Teacher (Mother)
- Date of Birth : 08.08.1990
- Gender : Male
- Nationality : Indian
- Marital Status : Married
- Languages (WRS) : Hindi & English
- Permanent Address : LIG -477, Sector F, Ayodhya Nagar Bhopal (M.P.)
Timeline
Technical Team Lead
3I INFOTECH CONSULTANCY SERVICES
01.2023 - Current
IT Incharge
TATA CONSULTANCY SERVICES Ltd.
12.2015 - 01.2023
FMS Engineer
Adani Wilmar Vidisha
09.2011 - 03.2012
Senior FMS engineer
CMS Info system Bhopal
07.2011 - 08.2015
Trainee Engineer
Reliance Communication
07.2011 - 09.2011
H.S.C.(10+2) - PCM
M.P. Board
B.E. - Computer science
Rajiv Gandhi Technical University
S.S.C. (10th) - Mathematical Sciences
M.P. Board (All Subject)