Summary
Overview
Work History
Education
Skills
Accomplishments
Lisening to soft music
Languages
Timeline
Generic
Ankit Jaswal

Ankit Jaswal

Nahan

Summary

Hardworking Sr. Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.


LinkedIn Profile: https://linkedin.com/in/ankit-jaswal-b41502251

Overview

8
8
years of professional experience

Work History

Sr. Client Support Specialist

Watermark Insights
11.2019 - Current
  • Verified basic needs are being met, providing navigation assistance for various benefits and available services.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to instant chats.
  • Delivered prompt service to prioritize customer needs.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.

Customer Service Executive

EClerx Services
02.2018 - 11.2019
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Informed customers of upcoming promotions and deals to boost sales.

Office Associate

Satya Associates
01.2017 - 01.2018
  • Responded to inquiries from callers seeking information.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Technical Support Engineer

Videocon Telecommunications
07.2016 - 12.2016

Education

B-tech - Electrical, Electronics And Communications Engineering

BUEST, Baddi University, Baddi (H.P)
Baddi, India
06.2014

10+2 -

Govt Boys Sr Sec School
Nahan, India
03.2010

Skills

  • Client Relationship Building
  • Escalation management
  • Time management abilities
  • SLA Compliance
  • Remote Support
  • Customer Service
  • Problem-Solving
  • Excellent Communication
  • Teamwork and Collaboration
  • MS Office

Accomplishments


  • Achieved WOW award during my Watermark services by responding clients with accuracy and efficiency.


Lisening to soft music

I would always ready and love to hear Arijeet singh's songs.

Languages

Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Sr. Client Support Specialist

Watermark Insights
11.2019 - Current

Customer Service Executive

EClerx Services
02.2018 - 11.2019

Office Associate

Satya Associates
01.2017 - 01.2018

Technical Support Engineer

Videocon Telecommunications
07.2016 - 12.2016

B-tech - Electrical, Electronics And Communications Engineering

BUEST, Baddi University, Baddi (H.P)

10+2 -

Govt Boys Sr Sec School

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Ankit Jaswal