Ankit Jha
Accountig & Banking Operation
Madhubani
Summary
Dedicated Customer Service Officer with strong skills in complaint handling, documentation, and data entry. Committed to enhancing operational efficiency and delivering exceptional customer experiences.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Customer Service Officer (Probationary)
Utkarsh Small Finance Bank
02.2026 - Current
- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
- Processed account transactions accurately, enhancing overall customer satisfaction with banking services.
- Trained new team members on customer service protocols and systems for improved operational efficiency.
- Assisted in developing customer feedback mechanisms to refine service delivery and address client needs.
- Maintained detailed records of customer interactions, ensuring compliance with regulatory requirements and internal policies.
Hub Incharge
Flipkart (R S Infoways)
08.2025 - 02.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Accountant Trainee
R J Enterprises
03.2024 - 08.2024
- Assisted in preparing financial statements and reports to ensure compliance with accounting standards.
- Supported month-end closing processes by reconciling accounts and verifying transaction accuracy.
- Collaborated with team members to streamline invoicing procedures, enhancing efficiency in accounts receivable.
- Maintained meticulous records of financial transactions using accounting software to facilitate audits.
Business Correspondent
Uttar Bihar Gramin Bank
01.2021 - 03.2023
- Researched and reported on local economic trends affecting community banking services.
- Conducted interviews with bank executives to gather insights for feature articles.
- Analyzed financial data to uncover stories relevant to the rural banking sector.
- Collaborated with editorial team to refine messaging and enhance article impact.
Education
B.com - Bachelor of Commerce
Lalit Narayan Mithila University
Darbhanga, India 04.2001 -
I.com - I.com
N.C College Benipatti
Madhubani, India 04.2001 -
10th
S.B.J.J High School
Arer 04.2001 -
DCA ( DIPLOMA IN COMPUTER Application) - Tally
Softec Computer Academy
Madhoganj, India 04.2001 -
Skills
Customer support
Complaint handling
Data entry
Customer focus
Documentation and reporting
Records maintenance
Timeline
Customer Service Officer (Probationary)
Utkarsh Small Finance Bank
02.2026 - Current
Hub Incharge
Flipkart (R S Infoways)
08.2025 - 02.2026
Accountant Trainee
R J Enterprises
03.2024 - 08.2024
Business Correspondent
Uttar Bihar Gramin Bank
01.2021 - 03.2023
B.com - Bachelor of Commerce
Lalit Narayan Mithila University
04.2001 -
I.com - I.com
N.C College Benipatti
04.2001 -
10th
S.B.J.J High School
04.2001 -
DCA ( DIPLOMA IN COMPUTER Application) - Tally
Softec Computer Academy
04.2001 -