Summary
Overview
Work History
Education
Skills
Timeline
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Ankit Jhingran

Bengaluru,KA

Summary

Results-driven professional with extensive experience in leadership and strategic oversight. Adept at driving organizational success through effective team collaboration and dynamic problem-solving. Recognized for adaptability and keen focus on achieving objectives. Expert in Cloud migration and platform modernization. Passionate about steering cross-functional teams towards achieving cutting-edge business products and services in a global setting.

Overview

19
19
years of professional experience

Work History

Associate Director Technology

JCPenney India
10.2022 - Current
  • Lead technology strategy, engineering execution, and team operations for the Stores & Payment Solutions portfolio across all Catalyst retail banners, supporting transactions exceeding $9Bn annually.
  • Architect and drive a $5M 3-year Payments Modernization Program, transitioning from legacy monoliths on hosted servers to a cloud-native, PCI-compliant enterprise platform built on AWS, Spring Boot, Kafka & Postgres.
  • Spearheaded API-first redesign of the POS-payment orchestration layer, enabling real-time integrations with third-party partners such as Synchrony Financial, Klarna, PayPal & JP Morgan Chase.
  • Built a 50+ member cross-functional team from scratch, including engineering, QA, DevOps, and business analysts, establishing roles, responsibilities, OKRs, and Agile practices.
  • Philosophy of “We build We own” - developed unified incident and observability tooling (OpenSearch, Dynatrace) reducing MTTR approx. 30% across critical payment features. Transitioned from a traditional Dev/Support model to a unified DevOps model contributing to a $2M annual cost saving.
  • Led Annual platform strategy reviews with Enterprise Architecture, Risk & Compliance, and Business Operations, aligning delivery to revenue goals & PCI audit requirements.

Sr. Manager - Payment Systems

JCPenney India
09.2017 - 09.2022
  • Setup and scaled the POS & Payments practice in JC Penney’s Bangalore centre
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Led delivery of critical business features in Payments, including order settlement, new tender types, and fraud prevention integrations.
  • Achieved 90% delivery efficiency improvement using in-house-built automation frameworks.
  • Delivered $1.4M/year savings by Automating the Payments Backoffice processing of Chargebacks and disputes settlement.
  • Migrated Gift Card platforms from Mainframe to a AWS & PostgreSQL, enabling real-time analytics for inventory.
  • Rolled out Dynatrace and OpenSearch stack monitoring dashboards to track and alert on payment service health in real time.
  • Team Management, Associate Learning and Development, Maintain a healthy Employee-Contractor ratio.

Application Delivery Manager

ANZ India
04.2014 - 08.2017
  • Led the Payments and Transaction Banking rewrite moving away from a Monolithic to a Microservices based architecture for the Central Payments Engine.
  • Led a high performing delivery team of engineers implementing everything from Large programs to regular enhancements.
  • Transitioned Ownership from onshore centres such as Australia and Singapore and setup high performing teams in Bangalore with end to end Tech ownership.
  • Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.

Application Delivery

ANZ India
01.2006 - 03.2014
  • Various Roles and responsibilities in the Card Payments and ATM/EFTPOS space for ANZ businesses in Asia Pacific.
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Education

Advanced Program in Fintech & Financial Blockchain - Blockchain Technology

IIM Calcutta
Kolkata, India
09-2021

Bachelor of Engineering Technology - Computer Technology

Kavikulguru Insititure of Technology And Science
Ramtek, Nagpur
08-2003

Skills

  • Strategic Leadership
  • Stakeholder management
  • Portfolio Management
  • Transformation Initiatives
  • Budget/Risk Management
  • Talent and Team Management
  • Decision-making & Prioritization
  • AWS Cloud, JAVA, C, DevOps, PostGres, Blockchain

Timeline

Associate Director Technology

JCPenney India
10.2022 - Current

Sr. Manager - Payment Systems

JCPenney India
09.2017 - 09.2022

Application Delivery Manager

ANZ India
04.2014 - 08.2017

Application Delivery

ANZ India
01.2006 - 03.2014

Advanced Program in Fintech & Financial Blockchain - Blockchain Technology

IIM Calcutta

Bachelor of Engineering Technology - Computer Technology

Kavikulguru Insititure of Technology And Science

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Ankit Jhingran