SHUBHI SHARMA
Gurgaon
Summary
Accomplished training professional with a proven track record at Mercury Solutions Pvt. Ltd., adept in leadership and effective project management. Excelled in elevating training outcomes across India by implementing innovative strategies, enhancing team performance by 40%. Skilled in client relations and people management, ensuring high-quality project delivery and stakeholder engagement. With practical knowledge in coordinating and managing diverse projects across different sectors. Possess strong leadership skills, adept at directing teams toward achieving project goals on time and within budget. Demonstrated ability to troubleshoot complex project issues, ensuring minimal disruption to timelines and resources. Proven track record of improving efficiency and productivity through process improvements.
Overview
9
9
years of professional experience
Work History
Project Lead- Airtel D2C (Client)
Mercury Solutions Pvt.Ltd.
Gurgaon
05.2023 - Current
- Leading and managing a diverse team of 50 trainers across Pan India, ensuring consistent and high-quality training delivery.
- Implemented customized training strategies for diverse regional needs, ensuring effective learning outcomes.
- Conducted regular assessments to measure training effectiveness, and adapt programs accordingly.
- Implemented initiatives to enhance employee engagement and motivation within the training team.
- Trained our trainers for their retail sales teams to excel in product knowledge and effective communication with clients.
- Utilized interactive methods to ensure the practical application of sales techniques for measurable results.
- Implemented targeted improvement plans for low-performing team members to address specific challenges.
- Provided personalized coaching and constructive feedback to enhance individual performance.
- Monitored progress closely, adjusted strategies as needed, leading to significant performance improvements.
- Implemented a systematic attendance tracking system, ensuring accountability, and timely reporting.
- Maintained regular communication channels, conducting daily checks and reports to monitor team activities.
- Provided personal support when needed, fostering a positive and supportive work environment.
- Facilitated open lines of communication, conducting frequent calls with circle heads to address concerns, and ensure smooth operations.
- Proactively identified and resolved issues, demonstrating a hands-on approach to team management.
- Conducted regular team meetings to monitor project progress and address any concerns.
- Coordinated with stakeholders to define project scope and objectives.
- Created project performance reports for management review.
- Prioritized tasks and assignments to maintain project momentum and meet critical deadlines.
'Organizational Change manager' (OCM)-Trainer- Hcl (client)
Alchemy technology India pvt.ltd.
09.2021 - 07.2022
- Leading the change management activities within a structured process framework
- Designing the strategic approach to managing change and support operations that fall within the domain of change management
- Evaluating the change impact and organizational readiness to limit potential risk
- Attended meetings with Core team for Media Plans
- Supporting training and communication as part of change management
- Activities may include designing or delivering specialized training resources to appropriate user base
- Evaluating the risk of change and providing actionable guidelines on reducing the impact
- Evaluating resistance in adopting the change at the user, process, and technology level
- Managing the change portfolio, which allows the organization to prepare for and successfully adopt the change
- Authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk
- Conduct post-implementation reviews to assess the decisions and performance related to the change request
'Senior Executive sales trainer'
Aakash institute.
11.2020 - 02.2021
- Conducted sales and marketing training for sales training team
- Worked on projects for Aakash sales counsellors as conducting grooming refreshers, hiring candidates and implementing external audit sessions
- Hired three executive trainers who were working under my guidance, conducted their platform skills training, leadership training and monitoring continuous progress and daily activities
(Freelancing)
Centum Learning Ltd.
08.2020 - 10.2020
- Conducted product and process training for airtel as a freelancer, training focuses on only NHT batches and experiential learning for Airtel broadband batches (Fixed line)
- Collaborate with training team to identify training needs
- Schedule appropriate training sessions
- Plan and implement an effective training curriculum
- Prepare hard copy training materials such as module summaries and videos along with presentations
- Train and guide new employees also conduct refresher sessions if required
'Customer service trainer'
Ifly Interglobe Aviation Ltd.
01.2019 - 07.2020
- Conducted ILT sessions on CS for ground & other staff- Focusing on enhancing the customer experience and handling different types of customers
- Sessions on inter-departmental relationships- focused on how to see department as a helpful resource instead of seeing them as competitors
- New hire trainings- training department specific batches as per the required skills
- Projects- 'For each other' - the project based on 'Positive interaction with internal customers
'Specialist trainer'
Aegis ltd (Now 'Startek')
11.2015 - 10.2018
- Process training - Worked as a product & process trainer for one of the biggest telecom process, Airtel
- Training strategy - Conducted: TNI, TNE, TNA & Refreshers, Content revamp, SOP creation
- Learning & Development - Conducted leadership training, people management, soft skills sessions, email etiquette
- Client handling - Direct client interaction on any queries and projects
- Projects - "Maximum Collection" initiated a contest project based on getting the maximum collection for a quarter
Education
Bachelors of Arts -
01.2017
Grade 12th -
Dewan Public School International
01.2013
Grade 10th -
Dewan Public School International
01.2011
Skills
- Presentation skills
- PPT
- People management
- Leadership skills
- Content development
- Communication skills
- Client handling
- Client communications
- Project development
- Effective project management
- Mentoring
- Project coordination
- Organization skills
- Process improvement
- Client relations
- Risk management
- Team motivation
- Root-cause analysis
- Stakeholder management
- Task delegation
- Customer focus
Languages
- English
- Hindi
Personal Information
- Date of Birth: 01/15/96
- Marital Status: Married
Skill Rating
5, 4, 4, 4, 4, 4, 5, 5
Timeline
Project Lead- Airtel D2C (Client)
Mercury Solutions Pvt.Ltd.
05.2023 - Current
'Organizational Change manager' (OCM)-Trainer- Hcl (client)
Alchemy technology India pvt.ltd.
09.2021 - 07.2022
'Senior Executive sales trainer'
Aakash institute.
11.2020 - 02.2021
(Freelancing)
Centum Learning Ltd.
08.2020 - 10.2020
'Customer service trainer'
Ifly Interglobe Aviation Ltd.
01.2019 - 07.2020
'Specialist trainer'
Aegis ltd (Now 'Startek')
11.2015 - 10.2018
Bachelors of Arts -
Grade 12th -
Dewan Public School International
Grade 10th -
Dewan Public School International
Similar Profiles
Ganesh KrepeshwarGanesh Krepeshwar
Software Engineer at Securra Health Technologies Pvt.Ltd (sister company to Amtex Software Solutions Pvt.LtdSoftware Engineer at Securra Health Technologies Pvt.Ltd (sister company to Amtex Software Solutions Pvt.Ltd
Mohamed WaheedMohamed Waheed
3D Artist at Mercury Visual Solutions3D Artist at Mercury Visual Solutions
Bopanna M PBopanna M P
Cloud/App/Software Technical Support Analyst at Accenture Solutions India Pvt.Ltd, Accenture Solution India Pvt.LtdCloud/App/Software Technical Support Analyst at Accenture Solutions India Pvt.Ltd, Accenture Solution India Pvt.Ltd
ANVISHA KUMARI SINGHANVISHA KUMARI SINGH
Senior Software Developer at Tech MahindraSenior Software Developer at Tech Mahindra
Sameer AryaSameer Arya
Interior Design Consultant at Sameer AryaInterior Design Consultant at Sameer Arya