Ankit Kataria
New Delhi,DL
Summary
Motivated and results-driven professional seeking challenging and growth-oriented opportunities within a dynamic organization. Eager to apply my skills, expertise, and innovative approach to contribute to the success of the team and organization. Looking for a role where I can continuously learn, expand my abilities, and make a meaningful impact.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Senior Analyst
HCLTECH
06.2024 - Current
- Quoting lead.|Team Management (18 Members): Lead a team of 18 in delivering accurate, timely client quotations, aligned with customer requirements and company pricing policies. Collaborate closely with sales teams, manage pricing negotiations, and leverage CRM tools to track quote progress, ensuring high accuracy, efficiency, and customer satisfaction.
- Project & Account Management (Central Region): Managed end-to-end delivery for assigned central region accounts, from receiving client requirements to successful delivery, and on-site implementation of Verizon services at customer premises.
Service Advisor
BT Group
08.2022 - 06.2024
- Processed customer orders for EE received via online platforms and sales teams, coordinating with sales and customers to reconfirm order details, and ensure accurate verification. Managed customer eligibility checks, communicated ongoing offers, and ensured timely delivery to the correct address, including arranging engineer support for installation and service demonstrations.
- Collaborated with sales and internal team to ensure accurate and timely billing for successfully delivered orders.
Content Moderator
Webhelp
12.2019 - 08.2022
- I was responsible for moderating content on the online platform to ensure it complied with the platform's content policies, thereby providing the best possible user experience.
- My duties included reviewing and moderating the content queue according to defined policies, maintaining accuracy targets, and meeting daily and monthly moderation quotas.
- Additionally, I stayed updated on any revised content policies to ensure ongoing compliance, and optimal content quality.
Associate - Customer Delight
Zomato
03.2018 - 09.2019
- I was responsible for providing exceptional customer service through chats and calls across India, UAE, Lebanon, Beirut, and Qatar. My role included assisting with order-related queries on the Zomato app, ensuring end-to-end issue resolution, and coordinating with merchants and riders for accurate information. I also followed up with customers to address complaints and ensure satisfaction before closing the call.
Education
Bachelor of Arts -
Mahatma Gandhi University
06-2015
Higher Secondary - undefined
01.2012
Skills
Leadership abilities
Timeline
Senior Analyst
HCLTECH
06.2024 - Current
Service Advisor
BT Group
08.2022 - 06.2024
Content Moderator
Webhelp
12.2019 - 08.2022
Associate - Customer Delight
Zomato
03.2018 - 09.2019
Higher Secondary - undefined
Bachelor of Arts -
Mahatma Gandhi University