Ankit Kaushik
Ghaziabad
Summary
Tier 2 Technical Support Engineer resolving Windows, Outlook, VPN, and network access incidents across L2 and L3 support queues. Handles Active Directory resets and account unlocks, validates patches before production release, and keeps audit trails and problem records current. Supports PAN module workflows, grievance cases, and junior teammates while maintaining reliable service for ITD users.
Overview
4
4
Languages
1
1
Certification
11
11
years of professional experience
Work History
Tier 2 Technical Support Engineer
TBSS- Quess corp Ltd. support to TCS -All India support to Itd officer - Ghaziabad , INDIA
Ghaziabad
09.2015 - Current
- Resolve [number] incidents weekly through the ITBA helpdesk for ITD users at L2 and L3 levels.
- Troubleshoot Windows, Outlook, VPN, and network access issues for ITD users.
- Test patches and updates before production release, while guiding junior team members through technical challenges.
- Support PAN module operations across NSDL, UTIITSL, e-Filing PAN, DDUP files server, and HRMS jurisdiction hierarchy.
- Maintain audit trails and statistical records for reported problems, and coordinate CP-GRAM and PMO grievance resolutions with ITD officer and RTI teams.
Education
Bachelor of Computer Applications - Computer Application
Institute of Professional Excellence and Management
Ghaziabad06-2011
Skills
- ITBA support
- Windows troubleshooting
- VPN configuration
- Helpdesk operations
- Incident management
- Patch testing
- Oracle support
- Application monitoring
- Active Directory administration
- Password reset support
- Audit documentation
- Email administration
- Technical fault resolution
- Team collaboration
Accomplishments
- Workshops and Seminars Attended:
- Best award by TCS and appreciation ITD officer and also Quess corp LTD.
Certification
HI-tech institute, C
Education and Training
Best award by TCS and appreciation ITD officer and also Quess corp LTD.
Training
Workshops and Seminars Attended
Timeline
Tier 2 Technical Support Engineer
TBSS- Quess corp Ltd. support to TCS -All India support to Itd officer - Ghaziabad , INDIA
09.2015 - Current
Bachelor of Computer Applications - Computer Application
Institute of Professional Excellence and Management