Ankit Kesharwani
Prayagraj
Summary
Certified Technical Support Engineer with a solid background in troubleshooting and resolving complex technical issues while maintaining high customer satisfaction rates. Skilled in various programming languages, network configurations, and system diagnostics. Known for providing efficient solutions to hardware and software problems and contributing positively to team performance. Proven ability to translate complex concepts into layman's terms enhancing user understanding.
Overview
3
3
years of professional experience
Work History
Application Technical Support Engineer
Accenture Solutions Pvt. Ltd. (AppSheet Platform)
11.2022 - Current
- Collaborate with various support teams to provide technical support to clients globally
- Gather and document detailed business requirements for software development projects, creating SOP documents
- Work closely with teams to ensure accurate implementation of business requirements
- Conduct thorough testing and validation of solutions to ensure they meet business specifications
- Act as a liaison between business stakeholders and technical teams to facilitate effective communication and understanding
- Develop and test applications for specific business users and identify impacting bugs through rigorous analysis.
L3 Technical Support Engineer
StayinFront Pvt. Ltd. Gandhinagar, Gujrat
04.2021 - 10.2022
- Assess tickets logged in the internal Elk ticketing tool to enhance server uptime by evaluating and resolving reported issues
- Access AWS for real-time assessment of servers
- Perform basic database tasks using MySQL
- Interact with the R&D and development teams to resolve escalated issues and assess documented resolutions and trends to mitigate potential future recurrences
- Develop customer relationships through professional, dependable, and accurate interactions
- Provide support to the internal L2 team.
Education
Bachelor of Engineering Technology - Electrical, Electronics Engineering Technologies
Shambhunath Institute of Engineering & Technology
Prayagraj07-2021
Intermediate - Mathematics And Computer Science
Vishnu Bhagwan Public School & College
Prayagraj07-2016
High School Diploma -
Vishnu Bhagwan Public School & College
Prayagraj07-2014
Skills
- Process Improvement
- Debugging
- Technical Troubleshooting
- Problem-Solving
- Project Management
- System Troubleshooting
- Application support
- Root Cause Analysis
- Technical Solutions Development
- Issue Escalation
- Technical Support
Accomplishments
● Recently promoted to Analyst from Associate within 21 months of joining, compared to the typical 30 months, due to excellent performance. (w.e.f. 1st September 2024)
● Awarded with the Star of Business Award in Q1 and Q3 2024.
● Received the Stewardship Award from the team management for showing ownership, flexibility, and maturity. ● Recognized by team management for Learning and Sharing by providing unique solutions and contributing to colleagues' product and process knowledge.
● Awarded Rock Star Buddy in Q4 2023.
● Received the Star Innovator Award in Q3 2023. and awarded the Great Start New Joiner Award in Q2 2023.
● Consecutively received the Star of Business Award for 4 months in a row at StayinFront.
Strength
- Management Skill
- Adaptive Nature
- Active listener
- Great leadership quality
- Self Motivated
Affiliations
- Acquiring Knowledge
- Surfing for new technologies on the Internet.
- Travelling
- Watching movies/Web series
Timeline
Application Technical Support Engineer
Accenture Solutions Pvt. Ltd. (AppSheet Platform)
11.2022 - Current
L3 Technical Support Engineer
StayinFront Pvt. Ltd. Gandhinagar, Gujrat
04.2021 - 10.2022
Bachelor of Engineering Technology - Electrical, Electronics Engineering Technologies
Shambhunath Institute of Engineering & Technology
Intermediate - Mathematics And Computer Science
Vishnu Bhagwan Public School & College
High School Diploma -
Vishnu Bhagwan Public School & College
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