ANKIT KHURANA
Operations and Account Manager
Gurgaon
Summary
· A strategic professional with over 7 years of rich experience in Operations, Process Excellence, Business Operations Management and Key Account Management.
· Well-versed with operations of Start-up business; practical knowledge in technical and functional aspects of the business portal and product development.
· Demonstrated acumen in establishing business process and teams, formulating process plans and policies and ensuring their implementation.
· Experience in managing operations with implementation of policies to handle partner queries.
Strong leadership, decision making, analytical and problem-solving skills
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Operations and Key Account Manager
Uber India Systems Private Limited
7 2023 - Current
- Client Management: Oversee 7 clients with monthly revenue exceeding ₹1 crore
- Daily Operations: Managing vehicle operations, breakdowns, compliance, audits, training, incident resolution, and client escalations
- Team Management: Supervising a team of 6 individuals managing 6 B2B clients, handling 16000 seats and 1000 trips weekly
- Stakeholder Engagement: Regularly collaborate with finance, supply, product, business development, training, and audit teams to address challenges and drive progress
- Operations Optimization: Implement route optimization for clients, resulting in cost savings
- Invoicing & Collections: Responsible for invoicing and collections, ensuring timely payments and accurate financial reporting
- Business Reviews & Upselling: Conduct regular business reviews with clients and identify upsell opportunities.
Logs expert
Zomato Media Private Limited (Zomato)
01.2023 - 06.2023
- Leading an eight-member team that oversees around 2500 delivery partners
- Responsible for logs ops costing and budget planning for the state
- Successfully reduced the overall CPO (Cost Per Order) of the Haryana cluster by 15% in 5 months, while maintaining the service levels (SL) and service delivery (SD), resulting in increased profitability and all-time low CPO for all the cities
- Ideated and implemented late-night operations (12 AM to 2 AM) in the month of May
- As a result, late-night orders increased by 100% MoM (Month on Month).
Area lead
Zomato Media Private Limited (Zomato)
08.2021 - 12.2023
- Leading a five-member team that oversees around 2000 delivery partners
- Resolved delivery partner supply in both cities
- Active fleet has increased by more than 100% YOY (year on year)
- Increase in number of orders by ~125% in Dehradun and ~100% in Moradabad YOY thereby, increasing the revenue by 116%
- Reduced cost per order by 20% in Dehradun and 16% in Moradabad
- Managed cities are now leading the market share in terms of order volume
- Took initiative to create data trackers and dashboards using google sheets and excel which facilitated and eased the work for city teams.
Lead associate
Zomato Media Private Limited (Zomato)
01.2021 - 07.2021
- Leading a five-member team that oversees around 2000 delivery partners
- Resolved delivery partner supply in both cities
- Active fleet has increased by more than 100% YOY (year on year)
- Increase in number of orders by ~125% in Dehradun and ~100% in Moradabad YOY thereby, increasing the revenue by 116%
- Reduced cost per order by 20% in Dehradun and 16% in Moradabad
- Managed cities are now leading the market share in terms of order volume
- Took initiative to create data trackers and dashboards using google sheets and excel which facilitated and eased the work for city teams.
Senior Executive Operations and Key Account Manager
Superhighway Labs Private Limited (SHUTTL)
04.2019 - 01.2021
- As Operations: Launch of services for 32 niche clients over a period of 13 months
- Hired, trained teams and built process to drive with adherence to key metrics (compliance, driver training, audit, incident resolution, MIS) in cities like NCR & Jaipur
- Daily activities: Maintaining Vehicle Attendance, Vehicle Breakdown/Absenteeism Management, Compliance Submission, Audit, Training, Incident Reporting & Resolution, Managing Client Escalations, Asset Management
- Project Management for critical projects like Launch of Operations at IGI T3 which included: Manpower Hiring, Kiosk Setup, Kiosk Management, Revenue Collection & Accounting, Manpower Training
- Team Management of 30 individuals managing 32 B2B clients with approximately 4880 seats deployed in 244 vehicles doing 625 trips each day
- Structure team around evolved, complex and customized nature of operations, which varies corporate to corporate at Route, Fleet, Working Hours & at Service Levels
- Increasing operations efficiency by cross utilization of fleet and resources to improve margins and bring price competitiveness in market
- Delivered daily, monthly, and annual analysis reporting to corporate management within all appointed deadlines
- Management of Ad-hoc client requirements which includes supply arrangement, operations management, collection, cost and revenue reporting and submission of vendor invoice to finance
- As Key Account Manager: Dashboard training for clients
- Client meetings and handling escalations
- Internal meetings with Trip Operations, Finance, Audit, Training, Supply
- Developed efficient & revenue generating running routes by optimization and cross utilization of vehicles with the implementation of technology
- P&L accountability for operations including vehicles and resource management
- Launched Electric Buses at IGI Airport, Delhi which was India’s first EV to be launched by a private player
- Received appreciation from leads and clients for being prudent and diligent with work.
Executive Operations
Superhighway Labs Private Limited (SHUTTL)
11.2018 - 03.2019
- Launch of services for 32 niche clients over a period of 13 months
- Hired, trained teams and built process to drive with adherence to key metrics (compliance, driver training, audit, incident resolution, MIS) in cities like NCR & Jaipur
- Daily activities: Maintaining Vehicle Attendance, Vehicle Breakdown/Absenteeism Management, Compliance Submission, Audit, Training, Incident Reporting & Resolution, Managing Client Escalations, Asset Management
- Project Management for critical projects like Launch of Operations at IGI T3 which included: Manpower Hiring, Kiosk Setup, Kiosk Management, Revenue Collection & Accounting, Manpower Training
- Team Management of 30 individuals managing 32 B2B clients with approximately 4880 seats deployed in 244 vehicles doing 625 trips each day
- Structure team around evolved, complex and customized nature of operations, which varies corporate to corporate at Route, Fleet, Working Hours & at Service Levels
- Increasing operations efficiency by cross utilization of fleet and resources to improve margins and bring price competitiveness in market
- Delivered daily, monthly, and annual analysis reporting to corporate management within all appointed deadlines
- Management of Ad-hoc client requirements which includes supply arrangement, operations management, collection, cost and revenue reporting and submission of vendor invoice to finance.
Jr. Officer SCM Operations (Mobility)
Panasonic India Pvt Ltd
10.2017 - 11.2018
- Managing overall operations from Hong Kong to India, with a team of 10-12 people
- Production planning of different models to suffice the demand
- Engaging in productive communication with suppliers and developing cordial relationships
- Negotiating with suppliers to minimize raw material and transportation costs
- Timely release of purchase orders and payments (LC or advance) to suppliers
- Ensuring all supplier information and records are up to date
- Keeping accurate record of Inventory.
Operations Associate
Rivigo Services Pvt Ltd
03.2017 - 09.2017
- Maintained MIS
- Prepared route plan for daily dispatch
- Planning of load
- Dealing with clients for business development
- Budget planning for new clients and existing ones.
Education
B. Tech (Industrial Production) -
Dehradun Institute of Technology
01.2012 - 04.2016
Skills
Operations Management
People Management
Client Relationship Building
Account Management
Data-driven decision-making
Timeline
Logs expert
Zomato Media Private Limited (Zomato)
01.2023 - 06.2023
Area lead
Zomato Media Private Limited (Zomato)
08.2021 - 12.2023
Lead associate
Zomato Media Private Limited (Zomato)
01.2021 - 07.2021
Senior Executive Operations and Key Account Manager
Superhighway Labs Private Limited (SHUTTL)
04.2019 - 01.2021
Executive Operations
Superhighway Labs Private Limited (SHUTTL)
11.2018 - 03.2019
Jr. Officer SCM Operations (Mobility)
Panasonic India Pvt Ltd
10.2017 - 11.2018
Operations Associate
Rivigo Services Pvt Ltd
03.2017 - 09.2017
B. Tech (Industrial Production) -
Dehradun Institute of Technology
01.2012 - 04.2016
Operations and Key Account Manager
Uber India Systems Private Limited
7 2023 - Current
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