Ankit Kumar
West Wynnum
Summary
Proficient Network Support specialist offering more than 3.5 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
TELSTRA
08.2021 - Current
- Managed the IP address space using subnets and variable-length subnet masks (VLSM)
- Involved in troubleshooting IP addressing issues and Updating IOS images using TFTP
- Configured and maintaining Cisco 72xx , 11xx
- Platforms
- Troubleshoot connectivity issues involving VLAN's, OSPF, BGP and cellular
- Troubleshooting Router related issues
- I.e NAT, Port forwarding and static ip address
- Responsible for handling live router installation issue faced by Field tech.
National Australia Bank
09.2019 - 05.2020
- Active Directory User Account Management
- Managed laptop and Macbook inventory and assisted in procuring new hardware, software and related supplies
- Extensive knowledge of TCP/IP protocol
- This knowledge was applied to configure and troubleshooting
- Provided support in setting up audio and visual technology for conferences and meetings
- Provided email configuration on Android and iPhone
- Worked with various department managers to integrate project needs into the computer networks
- Assisted with evaluating potential software and hardware upgrades
- Monitoring tool used: Solarwind, PRTG (Paessler Router Traffic Grapher)
- Managed Ticket queues on Jira software
- Troubleshooted queries related to MS Office, proprietary and market data software, including hardware failure problems, utilizing Remedy Action Request System
- Provided desktop support to 90+ internal users, such as by adding computers to the domain, and handling various software related issue of employees like MS office, Adobe Suite etc.
Golden Ikon Fleet Management Pvt Ltd
07.2016 - 04.2018
- Installed and maintained physical components of office computer systems
- Patched CAT 5, CAT 5e, CAT6, 25-Pair, Ground cables
- Troubleshooted Router related issues
- I.e NAT, Port forwarding and static IP address
- Was responsible for deploying and maintaining ID’s on windows server 2012 to different departments of an organization
- Creating and providing employee login ID and password to each workstation
- Windows OS installation via LAN
- Installed and supported Netgear Ip Camera’s (Arlo) configuring, installing and troubleshooting Netgear router
- Drove to the client’s site for the monthly maintenance/troubleshoot/backup the data
- Provide in-depth phone support and IT assistance
- Assist in the setup of desktop technologies and the execution of common programs
- Ensure that customers are completely satisfied before a service call ends
- Provide some in-person desktop assistance and installation for regional customers who need a more personal touch
Education
BCA -
Mysore University
XII - undefined
Public School CBSE
X - undefined
Delhi Public School CBSE
Skills
TECHNICAL PROFICIENCIESWindows OS installationAssembling, hardware up gradation and troubleshooting WindowsMaintenance, dual booting, upgrade & updateDisk Management, partitionsPrinter installation and troubleshootingTroubleshooting of O/SBasic Networking, Map drive, Data sharingIP address Configuration, Remote desktop andRemote assistance and Team viewerConfigurationUser Profiles Backup and RestoreSharing folder, sharing device & PrinterExcellent ability to install and remove hardware and softwarePlatform Cisco IOS (V124), (V15)Routing Static, RIP, EIGRP, OSPF and BGP(Basics)Switching VLAN, Inter-Vlan routing, VTP, STP, RSTP, EtherchannelOthers FTP, DNS, DHCP, TFTP, NAT, PAT, VPN, IPSEC
Certification
Cisco Certified Internetwork Expert (R&S) from Network Bulls (Dec 2020-May 2021)
Timeline
TELSTRA
08.2021 - Current
National Australia Bank
09.2019 - 05.2020
Golden Ikon Fleet Management Pvt Ltd
07.2016 - 04.2018
BCA -
Mysore University
XII - undefined
Public School CBSE
X - undefined
Delhi Public School CBSE