Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Disclaimer
Timeline
Generic
Ankit Kumar

Ankit Kumar

Gurgaon

Summary

Customer Success Manager (Key Account Manager, Manager Renewal and Reactivation operation and Lead Qualification Manager) with overall 4+ years of working experience in Customer success and Key Account Management in SAAS company. Looking forward to leverage my knowledge and experience into a role as Customer Success Manager with a team undersigned to the best of my potential. comparison to competition to satisfy SME accounts' needs Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.

Overview

5
5
years of professional experience

Work History

Customer Success Manager (Key Account Manager)

LocoNav - Fleet Management Solutions
02.2022 - Current
  • Managing Corporate & Logistics Key Accounts of Telematics - Direct Sales Department
  • Maintaining healthy account performance with the help of Monthly reviews and client's head office visits
  • Analyze customer data and metrics to identify trends and opportunities for upselling or cross-selling
  • Ensuring the best service quality and achieving 100% CSAT from undersigned clients
  • Completing targets by getting timely payments from the assigned monthly accounts
  • Additionally, taken the initiative and worked on some projects to improve the customer and Franchise Partner experiences
  • Ensure timely payments from assigned accounts
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
  • Resolving escalation of clients on Real Time basis by coordinating with the internal teams
  • Contributing to revenue by generating upsells, cross-selling, and device renewals in existing accounts
  • Strategically working on Churn accounts to retain the clients and coordinating with internal management in order to get positive results.

Key Franchise Partner- Account Manager

  • Franchises Partner Onboard - Giving Product training, FP-Backoffice Portal training, and Agreements
  • FP End User Training- Product training and Upselling
  • FP End User Retention- Churn end user retaining, Queries solving
  • FP Weekly Review and meeting- Weekly report and review, Planning the strategies and offers.

Lead Manager

  • I am handling Leads department and Qualifying over calls, Mails
  • Respond to all inbound inquiries, registrations, chats and other contact collection methods
  • Cultivate initial engagement with prospects in order to generate qualified opportunities
  • Enter prospects into automated marketing culturing campaigns
  • Devise and follow a process to ensure qualified leads are effectively tracked and monitored
  • Provide timely reporting on lead status of campaigns, including weekly lead qualification and opportunity reports
  • Pass qualified leads over to the sales team.

Inactive Key Clients- Retention

  • Inactive Key Client Meeting- Virtual Meetings for retaining the churn clients and understanding the obstacles and issues faced by the client/company
  • Offers and Discounts Strategies - Inactive Key Client Meeting- Virtual minimum plan to retain the client if required replacement and Hybrid model plan sharing with the client.

Key Account Manager

Etisalat Telecommunications
05.2021 - 02.2022
  • Handling Corporate account assigned by the management and lead generation for new accounts opening
  • Up selling and cross selling of Etisalat other products to existing customers to maximize profitability
  • Sell telecommunications products and services to B2B
  • Maintain excellent knowledge of Etisalat product and services in Key Result Areas
  • Identified new opportunities for growth within existing accounts, as well as potential new customers.
  • Conducted meetings with clients to discuss their objectives, challenges, and strategies.

Assistant Managers - Client Servicing

INDIAMART INTERMESH LTD
01.2020 - 04.2021
  • Responsible for client retention, per-client revenue optimization & renewals with his/her team
  • Keep a close track of work in process, customer complaints, and accounts receivables
  • Analyze customer data and metrics to identify trends and opportunities for upselling or cross-selling
  • Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, client's work status and receivables
  • Accurately forecasts weekly, monthly, quarterly, and yearly revenue streams
  • Identifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures, and presenting the Branch Sales reports
  • Actively driving and ensuring sale target achievement, management of sales support.

Education

Sr. Secondary -

SDP SR.SEC. School PSEB
01.2014

High School -

SSN Senior Secondary School PSEB
01.2011

MBA -

IBMR Gurgaon

B. Com -

Kamla Lothia Sanatan Dharam College Ludhiana

Skills

  • Team player
  • Strong communication skills
  • Leadership
  • Strategic planning
  • Problem solving
  • Upsell and Cross sell
  • Franchisee Development P & L Management
  • Vendor Management
  • Key Account Management
  • Customer Account Management
  • Strategic Planning
  • Client Relations
  • Customer Service
  • Customer Retention
  • B2B - Sales
  • Well versed with Windows MS Excel, MS Word, MS PowerPoint & Internet Microsoft Office software's, Internet & Tally ERP Software
  • Crm Tools (Zoho , Salesforce , MERP , Zoho desk )

Personal Information

  • Passport Number: S1752809
  • Date of Birth: 02/09/95
  • Gender: Male
  • Nationality: India
  • Marital Status: Single

Languages

  • English
  • Hindi
  • Punjabi

Disclaimer

I affirm that the information given above is accurate and true to the best of my knowledge.

Timeline

Customer Success Manager (Key Account Manager)

LocoNav - Fleet Management Solutions
02.2022 - Current

Key Account Manager

Etisalat Telecommunications
05.2021 - 02.2022

Assistant Managers - Client Servicing

INDIAMART INTERMESH LTD
01.2020 - 04.2021

Key Franchise Partner- Account Manager

Lead Manager

Inactive Key Clients- Retention

Sr. Secondary -

SDP SR.SEC. School PSEB

High School -

SSN Senior Secondary School PSEB

MBA -

IBMR Gurgaon

B. Com -

Kamla Lothia Sanatan Dharam College Ludhiana

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Ankit Kumar