Ankit Kumar
Ghaziabad
Overview
14
14
years of professional experience
Work History
Retail Store Manager
Spencers Retail ltd
Noida
06.2022 - Current
- Developed and maintained store policies and procedures.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Resolved customer complaints in a professional manner.
- Organized merchandise displays according to seasonal promotions or special events.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Recruited, trained and managed a team of 20+ employees.
- Monitored employee performance and provided feedback on a regular basis.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Initiated new product training sessions for employees to improve product knowledge.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Coordinated stock replenishment processes as needed based on sales trends.
- Executed merchandising strategies to support store sales growth.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Increased store sales by cross-selling complementary items.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Retail Supervisor
Spencers Retail ltd
Noida
02.2021 - 05.2022
Retail Supervisor
Spencers Retail ltd
Greater Noida
09.2017 - 01.2021
Retail Store Manager
Relaince Retail Ltd
New Delhi
04.2016 - 08.2017
Retail Assistant Manager
Relaince Retail Ltd
New Delhi
07.2015 - 03.2016
Retail Supervisor
Relaince Retail Ltd
05.2013 - 06.2015
Retail Sales Associate
Relaince Retail Ltd
New Delhi
03.2010 - 04.2013
Education
High School Diploma -
SVSV MANDIR
Inter School Diploma -
SVSV MANDIR
Bachelor of Arts -
Himalayan Univeristy
Skills
- Retail Operations
- Profit and Loss Management
- Sales Leadership
- Retail Employee Training
- Merchandise Strategizing
- Sales Growth
- Store maintenance
- Sales Analysis
- Stock management
- Upselling and Cross Selling
- Customer Service
- Loss Prevention
- Shrinkage Control
- Budgeting and cost control
Languages
Hindi
First Language
Timeline
Retail Store Manager
Spencers Retail ltd
06.2022 - Current
Retail Supervisor
Spencers Retail ltd
02.2021 - 05.2022
Retail Supervisor
Spencers Retail ltd
09.2017 - 01.2021
Retail Store Manager
Relaince Retail Ltd
04.2016 - 08.2017
Retail Assistant Manager
Relaince Retail Ltd
07.2015 - 03.2016
Retail Supervisor
Relaince Retail Ltd
05.2013 - 06.2015
Retail Sales Associate
Relaince Retail Ltd
03.2010 - 04.2013
High School Diploma -
SVSV MANDIR
Inter School Diploma -
SVSV MANDIR
Bachelor of Arts -
Himalayan Univeristy