Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ankit Kumar

Ghaziabad

Overview

14
14
years of professional experience

Work History

Retail Store Manager

Spencers Retail ltd
Noida
06.2022 - Current
  • Developed and maintained store policies and procedures.
  • Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Resolved customer complaints in a professional manner.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Conducted regular inventory counts throughout the year to maintain accurate records.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Recruited, trained and managed a team of 20+ employees.
  • Monitored employee performance and provided feedback on a regular basis.
  • Analyzed financial data to identify areas of improvement or cost savings opportunities.
  • Initiated new product training sessions for employees to improve product knowledge.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
  • Conducted regular meetings with staff members to discuss performance issues or new initiatives.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Executed merchandising strategies to support store sales growth.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Increased store sales by cross-selling complementary items.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Retail Supervisor

Spencers Retail ltd
Noida
02.2021 - 05.2022

Retail Supervisor

Spencers Retail ltd
Greater Noida
09.2017 - 01.2021

Retail Store Manager

Relaince Retail Ltd
New Delhi
04.2016 - 08.2017

Retail Assistant Manager

Relaince Retail Ltd
New Delhi
07.2015 - 03.2016

Retail Supervisor

Relaince Retail Ltd
05.2013 - 06.2015

Retail Sales Associate

Relaince Retail Ltd
New Delhi
03.2010 - 04.2013

Education

High School Diploma -

SVSV MANDIR

Inter School Diploma -

SVSV MANDIR

Bachelor of Arts -

Himalayan Univeristy

Skills

  • Retail Operations
  • Profit and Loss Management
  • Sales Leadership
  • Retail Employee Training
  • Merchandise Strategizing
  • Sales Growth
  • Store maintenance
  • Sales Analysis
  • Stock management
  • Upselling and Cross Selling
  • Customer Service
  • Loss Prevention
  • Shrinkage Control
  • Budgeting and cost control

Languages

Hindi
First Language

Timeline

Retail Store Manager

Spencers Retail ltd
06.2022 - Current

Retail Supervisor

Spencers Retail ltd
02.2021 - 05.2022

Retail Supervisor

Spencers Retail ltd
09.2017 - 01.2021

Retail Store Manager

Relaince Retail Ltd
04.2016 - 08.2017

Retail Assistant Manager

Relaince Retail Ltd
07.2015 - 03.2016

Retail Supervisor

Relaince Retail Ltd
05.2013 - 06.2015

Retail Sales Associate

Relaince Retail Ltd
03.2010 - 04.2013

High School Diploma -

SVSV MANDIR

Inter School Diploma -

SVSV MANDIR

Bachelor of Arts -

Himalayan Univeristy
Ankit Kumar