Ankit Kumar

Retail Store Manager

Spencers Retail ltd

Noida

06.2022 - Current

Developed and maintained store policies and procedures.
Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
Monitored store performance metrics, including sales, profitability and customer service ratings.
Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Resolved customer complaints in a professional manner.
Organized merchandise displays according to seasonal promotions or special events.
Conducted regular inventory counts throughout the year to maintain accurate records.
Established weekly and monthly goals for sales staff to achieve desired results.
Recruited, trained and managed a team of 20+ employees.
Monitored employee performance and provided feedback on a regular basis.
Analyzed financial data to identify areas of improvement or cost savings opportunities.
Initiated new product training sessions for employees to improve product knowledge.
Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
Conducted regular meetings with staff members to discuss performance issues or new initiatives.
Coordinated stock replenishment processes as needed based on sales trends.
Executed merchandising strategies to support store sales growth.
Connected with customers to provide assistance and collect feedback to optimize operations.
Increased store sales by cross-selling complementary items.
Improved profitability by executing daily, weekly, and monthly floor plan changes.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Oversaw inventory management through cycle counts, audits and shrinkage control.