Ankit Kumar

Operational and Performance Management:

• Created monthly reports summarizing operational performance metrics for senior management.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Managed a team of 5 inside sales representatives, providing guidance, coaching, and training.
• Conducted performance and salary reviews.

Strategy Development and Implementation:

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Analyzed customer feedback data to create action plans for service improvements.
• Implemented effective sales strategies to boost revenue growth.
• Participated in weekly strategy sessions with the executive leadership team to brainstorm new growth initiatives.
• Conducted market research to identify industry trends, competitors' activities, and potential growth opportunities.

Team Leadership and Staff Development:

• Assessed team members' skill sets and assigned tasks to optimize efficiency.
• Conducted weekly one-on-one meetings with inside sales representatives to review performance and set individual goals.
• Recruited and hired qualified candidates for open positions.
• Implemented an incentive program designed to motivate employees and encourage them to exceed targets.

Vendor and Stakeholder Management:

• Managed vendor relationships, including negotiating contracts and ensuring timely delivery of goods and services.
• Negotiated contracts and agreements with vendors and suppliers to reduce costs.
• Ensured accurate tracking of communication with internal and external stakeholders, reporting back to the CEO promptly.

Project Management and Reporting:-

• Managed multiple projects simultaneously, adhering to tight deadlines.
• Coordinated resources across multiple teams for successful project execution.
• Prepared detailed project status reports for upper management review.
• Developed presentations summarizing key findings from business strategy projects.

Data Analysis and Business Insights:-

• Analyzed large datasets to identify trends, patterns, and correlations for business insights.
• Performed trend analysis on key financial metrics, such as revenue growth and profit margins.
• Analyzed data from various sources to inform product decisions.
• Generated reports and developed analytics on key performance and operational metrics.

Executive Support and Coordination:-

• Assisted the CEO in preparing reports and presentations for board meetings.
• Created agendas for meetings involving the CEO.
• Coordinated with senior management to ensure timely completion of tasks, as directed by the CEO.
• Compiled and prepared summaries of important financial information for CEO review.
• Maintained active communication channels across various divisions to facilitate collaboration.

• Provides leadership, instruction, and guidance to the collection staff during blood drives or at branches
• Ensures all equipment is operational and necessary supplies are available to conduct blood drives or branch operations
• Managed the company's data and information systems using Microsoft Excel
• Created reports using MIS tools to support decision-making
• Used Excel to analyse large datasets and create pivot tables for sales forecasting.

• Developing and implementing security policies, protocols and procedures
• Controlling budgets for security operations and monitor expenses
• Recruiting, training and supervising security officers and guards
• Plan and coordinate security operations for specific events
• Managed attendance records for a team of 50 employees using Excel spreadsheets
• Developed a system to track attendance and generate monthly reports
• Analysed attendance data using Excel pivot tables and charts to identify patterns and trends
• Used this information to develop attendance policies and procedures.

• To sell K3 & K12 Courses
• Maintain relation with clients
• Customize Study programs to suit individual clients
• Handle Course renewals.

• Create packages on CRM Portal
• Fulfillment for complete package
• To initiate advance and full amount to Smart properties
• To generate Invoice and share with demand manager
• Payment collection from Demand manager
• Managed the company's data and information systems using Microsoft Excel
• Created reports using MIS tools to support decision-making
• Managed the planning and execution of corporate events, including vendor onboarding, event coordination, and budget management
• Coordinated with internal and external stakeholders to ensure seamless event delivery