ANKIT KUMAR
MEERUT
Summary
Dynamic hospitality professional with extensive experience at ITC SONAR, excelling in event coordination and quality assurance. Proven track record in enhancing customer satisfaction through effective communication and meticulous order management. Skilled in food safety and inventory management, ensuring seamless operations and memorable guest experiences.
Overview
11
11
years of professional experience
Work History
Room Service Supervisor
ITC SONAR
KOLKATTA
02.2023 - 04.2025
- Organized special events such as banquets or private parties held at the hotel's dining venues.
- Monitored temperatures of prepared food and cold-storage areas.
- Completed many guest orders by phone daily.
Room Service Server
COUNTRY LOUNGE
ZIRAKHPUR
11.2020 - 12.2022
- Attended staff meetings regularly in order to stay informed about new menu offerings or changes in policy.
- Followed up with guests regarding order quality to satisfaction.
- Stocked service stations with ice, napkins and straws.
Housekeeping Executive
HOTEL BESTWESTERN
ZIRAKHPUR
10.2018 - 10.2020
- Coached staff on strategies to enhance performance and improve customer relations.
- Analyzed operational costs related to Housekeeping Department's budgeting process.
- Coordinated with vendors for supplies and equipment required for housekeeping operations.
Front Office Executive
HOTEL PRIDE
CHANDIGARH
07.2014 - 08.2018
- Developed strong relationships with customers through effective communication skills.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Addressed and resolved customer inquiries and complaints, providing high-quality service and maintaining satisfaction.
- Updated patient information in computer databases accurately and regularly.
Education
HOTEL MANAGEMENT - Hospitality And Tourism Management
CHAUDHARY CHARAN SINGH UNIVERSITY
MEERUT02-2015
Skills
- Order management
- Food safety
- Event coordination
- Quality assurance
- Inventory management
- Customer service
- ServSafe food manager
- Catering management
Affiliations
- PLAYING GAMES
- WATCHING MOVIES
- STUDY BOOKS
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Room Service Supervisor
ITC SONAR
02.2023 - 04.2025
Room Service Server
COUNTRY LOUNGE
11.2020 - 12.2022
Housekeeping Executive
HOTEL BESTWESTERN
10.2018 - 10.2020
Front Office Executive
HOTEL PRIDE
07.2014 - 08.2018
HOTEL MANAGEMENT - Hospitality And Tourism Management
CHAUDHARY CHARAN SINGH UNIVERSITY
Similar Profiles
SK SOHEL ALISK SOHEL ALI
Casual Training at ITC Royal Bengal & ITC Sonar, Taj , WesternCasual Training at ITC Royal Bengal & ITC Sonar, Taj , Western
Akash AcharyaAkash Acharya
Guest Service Associate at ITC Sonar & Royal Bengal KolkataGuest Service Associate at ITC Sonar & Royal Bengal Kolkata
NAVNEET SINGHNAVNEET SINGH
Executive Chef at ITC RajputanaExecutive Chef at ITC Rajputana
ARYAN GOYALARYAN GOYAL
Procure-to-Pay (P2P) Operations Associate at Accenture Solutions Pvt. Ltd.Procure-to-Pay (P2P) Operations Associate at Accenture Solutions Pvt. Ltd.
CA Uday MishraCA Uday Mishra
Senior Consultant at Deloitte Consulting India Pvt LtdSenior Consultant at Deloitte Consulting India Pvt Ltd