ANKIT KUMAR
MEERUT
Summary
Dynamic hospitality professional with extensive experience at ITC SONAR, excelling in event coordination and quality assurance. Proven track record in enhancing customer satisfaction through effective communication and meticulous order management. Skilled in food safety and inventory management, ensuring seamless operations and memorable guest experiences.
Overview
11
11
years of professional experience
Work History
Room Service Supervisor
ITC SONAR
KOLKATTA
2023.02 - 2025.04
- Organized special events such as banquets or private parties held at the hotel's dining venues.
- Monitored temperatures of prepared food and cold-storage areas.
- Completed many guest orders by phone daily.
Room Service Server
COUNTRY LOUNGE
ZIRAKHPUR
2020.11 - 2022.12
- Attended staff meetings regularly in order to stay informed about new menu offerings or changes in policy.
- Followed up with guests regarding order quality to satisfaction.
- Stocked service stations with ice, napkins and straws.
Housekeeping Executive
HOTEL BESTWESTERN
ZIRAKHPUR
2018.10 - 2020.10
- Coached staff on strategies to enhance performance and improve customer relations.
- Analyzed operational costs related to Housekeeping Department's budgeting process.
- Coordinated with vendors for supplies and equipment required for housekeeping operations.
Front Office Executive
HOTEL PRIDE
CHANDIGARH
2014.07 - 2018.08
- Developed strong relationships with customers through effective communication skills.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Addressed and resolved customer inquiries and complaints, providing high-quality service and maintaining satisfaction.
- Updated patient information in computer databases accurately and regularly.
Education
HOTEL MANAGEMENT - Hospitality And Tourism Management
CHAUDHARY CHARAN SINGH UNIVERSITY
MEERUT2015-02
Skills
- Order management
- Food safety
- Event coordination
- Quality assurance
- Inventory management
- Customer service
- ServSafe food manager
- Catering management
Affiliations
- PLAYING GAMES
- WATCHING MOVIES
- STUDY BOOKS
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Room Service Supervisor
ITC SONAR
2023.02 - 2025.04
Room Service Server
COUNTRY LOUNGE
2020.11 - 2022.12
Housekeeping Executive
HOTEL BESTWESTERN
2018.10 - 2020.10
Front Office Executive
HOTEL PRIDE
2014.07 - 2018.08
HOTEL MANAGEMENT - Hospitality And Tourism Management
CHAUDHARY CHARAN SINGH UNIVERSITY