Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ankit Kumar

Aurangabad

Summary

Results-driven GIS Analyst with expertise in AWS services and DevOps tools, including Jenkins. Successful in monitoring application performance and efficiently resolving over 1,200 production support tickets, ensuring optimal service delivery and SLA compliance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

GIS Analyst

Infosys
Kolkata
12.2021 - Current
  • Provided technical support to team members on GIS tools and internal applications, and performed smoke testing to validate key functionalities post-deployment in both QA and Prod environments.
  • Worked extensively with AWS services, including EC2, Lambda, CloudWatch, AWS Glue, and IAM roles, to monitor application performance, support ETL workflows, and automate operational tasks in a cloud environment.
  • Utilized the Jenkins CI/CD pipeline during deployment to track build progress, verify successful releases, and coordinate post-deployment validation activities.
  • Monitored and managed scheduled jobs using UC4 (Automic Web Interface), performed log analysis, and ensured the completion of critical batch workflows across the production environment.
  • Served as an on-call support engineer, efficiently resolving over 1,200 production support tickets, including P1, P2 severity work orders, and incidents.
  • Investigated and resolved Dynatrace-generated alerts and ArcGIS alerts related to application latency, CPU/memory usage, and service health, ensuring timely incident resolution and maintaining SLA compliance.

Education

Bachelor of Technology - Computer Science And Engineering

Haldia Institute of Technology
West Bengal
07-2021

Skills

  • Cloud Platform: AWS (EC2, Lambda, CloudWatch, AWS Glue, IAM)
  • DevOps tools: Jenkins, AWS Lambda, CloudWatch
  • Programming/Scripting: Java, Shell Script, SQL
  • GIS tools and platforms: ED Editor, ET Editor, ED Web Viewer, and ET Web Viewer
  • Operating System: Windows, Linux
  • Soft Skills: Team Player, Bias for Action, Deliver Results

Certification

  • Red Hat Certified System Administrator
  • Infosys Certified Basic Linux Administrator
  • Infosys Certified AWS Solution Architect Associate
  • Infosys Certified Java SE 8 Professional

Timeline

GIS Analyst

Infosys
12.2021 - Current

Bachelor of Technology - Computer Science And Engineering

Haldia Institute of Technology
Ankit Kumar