Ankit Kumar
New Delhi
Summary
Resourceful Business Operations Coordinator known for high productivity and efficient task completion. Specialized in workflow optimization, project management, and data analysis to streamline operations. Excel in teamwork, communication, and problem-solving, ensuring seamless coordination across departments. Committed to continuous improvement and operational excellence.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Business Operations Coordinator
LG Electronics India Ltd
Noida
12.2023 - Current
- Prepare and maintain MIS reports for Business Development Managers (BDMs) and Key Account Managers (KAMs).
- Coordinated daily operational tasks to ensure smooth workflow and efficiency.
- Supported budgeting processes by tracking expenses and managing invoices.
- Collaborated with other departments to ensure smooth workflow processes across the organization.
- Identified opportunities for cost savings in business operations activities.
- Organized and maintained records of daily, weekly, and monthly operational activities.
- Track and monitor projects progress; coordinate with vendors regarding project execution.
- Handle Sales Service Solutions, including:
- Extended Warranty Products
- Facilitated project management by monitoring timelines and deliverables consistently.
- Turnkey Project Sales Core Solutions (CMS, Cloud Licence, Pro:Centric DMS).
- Create opportunities and quotations on Salesforce CRM.
- Manage order punching and processing on GERP system.
- Ensure timely billing, invoicing, and payment follow-ups.
Business development executive
Mehta Transport Pvt Ltd
New Delhi
07.2023 - 12.2023
- Developed strategic partnerships with key stakeholders in various industries.
- Conducted market research to identify new business opportunities and trends.
- Created compelling presentations to effectively communicate business proposals.
- Drove business growth through client acquisition and relationship management.
- Coordinated with customers for booking, pickup, and delivery of materials via road, express, and air logistics.
- Prepared and provided logistics quotations to customers.
- Managed and resolved issues related to short/excess shipments.
- Supported operational efficiency by ensuring timely logistics services and customer satisfaction.
- Managed client relationships to ensure satisfaction and retention of services.
Key Account Manager
Express Roadways Pvt Ltd
New Delhi
06.2022 - 07.2023
- Managed key accounts by developing strong client relationships and understanding needs.
- Coordinated logistics operations to ensure timely delivery of goods to clients.
- Communicated effectively with cross-functional teams to resolve client issues.
- Prepared regular reports on account status and performance for internal review.
- Conducted regular meetings with clients to review service performance and expectations.
- Collaborated with sales teams to align account strategies with overall business goals.
- Established strong relationships with clients through regular communication and follow-up activities.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Managed the relationship between internal teams and external customers.
Key Account Manager
Om Logistics Pvt Ltd
New Delhi
09.2020 - 06.2022
- Managed key accounts by developing strong client relationships and understanding needs.
- Coordinated logistics operations to ensure timely delivery of goods to clients.
- Communicated effectively with cross-functional teams to resolve client issues.
- Analyzed market trends to identify opportunities for account growth and retention.
- Prepared regular reports on account status and performance for internal review.
- Collaborated with sales teams to align account strategies with overall business goals.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Established strong relationships with clients through regular communication and follow-up activities.
Education
MBA - Business Analytics
Chandigarh University
Chandigarh , India 07.2024 - 09.2025
BBA - Business Administration And Management
Institute of Technology And Science
Ghaziabad 07.2016 - 07.2019
Skills
- Data analysis
- Performance reporting
- Problem solving
- Pipeline managements
- Salesforce
- GERP
- Digital marketing
- Goals and performance
- Microsoft office expertise
- Sales reporting
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Certification
- Digital marketing from YOURWEBSEO
- Certified industrial accountant from ICA, (Delhi)
- Advance Excel from ICA , (Delhi)
- SAP(Fico) from ICA,( Delhi)
- Business Analyst from Simplilearn , (Bangalore)
Timeline
MBA - Business Analytics
Chandigarh University
07.2024 - 09.2025
Business Operations Coordinator
LG Electronics India Ltd
12.2023 - Current
Business development executive
Mehta Transport Pvt Ltd
07.2023 - 12.2023
Key Account Manager
Express Roadways Pvt Ltd
06.2022 - 07.2023
Key Account Manager
Om Logistics Pvt Ltd
09.2020 - 06.2022
BBA - Business Administration And Management
Institute of Technology And Science
07.2016 - 07.2019