Ankit Kumar
Manager Systems Administration
New Delhi
Summary
Results-driven IT Manager with over 15 years of experience leading IT service operations and managing complex technical environments. Proven ability to build, mentor, and lead high-performing teams while ensuring the delivery of reliable and scalable IT services. Adept at aligning technology initiatives with business goals, improving operational efficiency, and driving continuous service improvement.
Extensive experience in overseeing infrastructure management, including Windows Server and macOS environments, as well as implementing best practices for installation, deployment, and troubleshooting. Skilled in leveraging tools such as Jira, Zendesk, and Remedy to optimize service management processes and enhance user satisfaction.
Recognized for strong leadership, strategic thinking, and decisive problem-solving abilities, combined with excellent communication skills that foster collaboration across cross-functional teams and stakeholders.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
Manager System Administration
MAF Carrefour
Gurugram
11.2019 - Current
- Delivered end-to-end technical support across Windows Server, macOS, and network environments, including installation, maintenance, troubleshooting, and routine system audits to ensure policy compliance
- Administered enterprise platforms including JAMF, Citrix (deployment & administration), Slack, Cisco Meraki, Aerohive, Microsoft 365, G Suite, Jira, Confluence, SCCM, and SolarWinds (active monitoring)
- Managed Control-M job scheduling/automation and secure file transfers via SFTP to support business-critical operations
- Collaborated with global and regional IT teams to execute short- and long-term strategic projects, including planning, implementation, and performance tracking
- Led vendor management, procurement, and price negotiations to ensure cost-effective IT solutions and timely delivery
- Managed IT operations across multiple international locations (India, UAE, Saudi Arabia), ensuring consistent service delivery
- Conducted site visits and stakeholder engagements to gather feedback and improve IT service performance
- Oversaw end-to-end IT infrastructure setup for new offices, including hardware procurement, network deployment, and system configuration
- Ensured adherence to IT audits, security policies, and compliance standards across all environments
Sr.IT Engineer/ System Administrator
TurnitIndia / Acquia India Pvt Ltd.
Gurugram
04.2017 - 11.2019
- Acted as IT Coordinator, liaising with global teams to manage, prioritize, and implement IT service requests; advised on automation opportunities to improve operational efficiency
- Delivered technical support and training, including onboarding and on-the-job guidance; supported HQ missions, consultants, and end users across regions
- Troubleshot enterprise systems including Active Directory (2003/2008), wireless networking, Cisco IP Telephony (Call Manager), VPN, RSA Secure Authentication, and PGP encryption
- Managed and supported video conferencing and AV solutions (Polycom, Cisco/Tandberg, Zoom), including installation, testing, user training, and live event support
- Performed systems administration and maintenance, supporting Windows Server environments, Bit9 Parity, Lotus Notes, and coordinating escalations with global teams
- Oversaw hardware lifecycle management, including preventive maintenance, repairs, inventory tracking, and user backup support
- Built and maintained strong vendor relationships, working closely with Finance for timely processing of telecom, MPLS, leased lines, MFD printers, and mobile service payments
- Ensured accurate IT asset management and compliance with organizational policies
- Facilitated high-profile corporate events and CXO-level meetings, ensuring reliable IT infrastructure and connectivity
- Provided telecommunications support, optimizing PABX systems, coordinating with telecom providers for internet/MPLS links, and training users on communication tools
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Provisioned new software and hardware for use, following established security policies.
- Adopted cost-effective, useful solutions to implement into current systems.
- Maintained current software licenses for computers and mobile devices.
- Worked with users to determine areas of technology in need of improved usability.
Technical Support Specialist/ IT Associate
Gartner, ZS Associates, Sapient Technologies
Gurugram
06.2011 - 04.2017
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Activated accounts for clients interested in new services.
- Maintained and updated customer service database.
- Monitored systems in operation and quickly troubleshot errors.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
- Patiently walked individuals through basic troubleshooting tasks.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented support interactions for future reference.
Education
B.Tech - Computer Science
HCST - Uttar Pradesh Technical University
Uttar Pradesh01-2010
12th - undefined
CBSE
New Delhi, DL01-2006
10th - undefined
CBSE
New Delhi, DL03-2004
Skills
IT Support & Operations: L1–L3 support, incident/request management, SLA/KPI tracking, root cause analysis
Wintel, Virtualization & Cloud: Windows Server (2008–2022), Active Directory, GPO, DNS, DHCP, VMware ESXi 65/7 (VMotion, snapshots, cloning), Azure, AWS, Docker
Endpoint & OS Administration: Windows (XP–11), macOS, Linux (RHEL, CentOS 7), deployment, imaging, JAMF, SCCM
Tools & Platforms: Microsoft 365/O365 Admin, G Suite, Jira, Confluence, Zendesk, SolarWinds, Citrix, Nagios
Networking: TCP/IP, LAN/WAN, VPN, RDP, Terminal Services, FortiGate firewall management
Backup & Recovery: Veeam Backup & Replication, OneDrive, data protection & restore processes
Collaboration & Remote Tools: Slack, Zoom, remote troubleshooting tools
Documentation & Process: SOPs, knowledge base, change management, process improvement
Leadership & Vendor Management: Team supervision, queue management, training, vendor coordination
Security & Compliance: Access control, endpoint protection, patching, policy enforcement
Certification
Apple Certified Support Professional (ACSP 10.9)
Timeline
Manager System Administration
MAF Carrefour
11.2019 - Current
Sr.IT Engineer/ System Administrator
TurnitIndia / Acquia India Pvt Ltd.
04.2017 - 11.2019
Technical Support Specialist/ IT Associate
Gartner, ZS Associates, Sapient Technologies
06.2011 - 04.2017
12th - undefined
CBSE
10th - undefined
CBSE
B.Tech - Computer Science
HCST - Uttar Pradesh Technical University