Ankit Kumar
Gurugram
Summary
Dynamic Senior Risk Analyst with a proven track record at Policybazaar.com in fraud detection and regulatory compliance. Expert in data analytics and problem-solving, I successfully led investigations that mitigated risks and enhanced operational efficiency. Adept at fostering team collaboration, I drive impactful solutions that align with organizational goals.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Senior Risk Analyst
Policybazaar.com
Gurugram
11.2024 - Current
- Led in-depth investigations of suspected fraudulent claims or transactions, gathering evidence, and generating comprehensive reports to aid in decision-making and corrective actions.
- Analyzing data patterns to detect and mitigate potential fraudulent activities while implementing effective controls to minimize risks.
- Identified procedural gaps increasing fraud risk and proposed preventive measures that were executed to strengthen controls.
- Evaluated trends and compiled reports on fraud cases, presenting actionable recommendations to senior management.
- Partnered with claims, underwriting, and customer service teams while liaising with law enforcement to address fraud concerns.
- Ensuring all activities adhere to regulatory and legal standards while maintaining data confidentiality and document integrity.
Senior Operation Associate
Great Learning
Gurugram
01.2024 - 11.2024
- Managed daily operations for educational programs and course delivery.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Monitored daily operations activities and identified areas for improvement.
- Coordinated cross-functional teams to streamline workflow processes.
- Facilitated interdepartmental communication to address and resolve operational issues swiftly.
- Implemented quality control measures to ensure compliance with educational standards.
- Analyzed data trends to improve program efficiency and participant engagement.
- Developed training materials for new operational staff and enhanced onboarding.
- Cultivated relationships with external partners to enhance supply chain management efficiency.
- Oversaw vendor relationships to secure necessary resources for program execution.
- Maintained a comprehensive database of all customer orders, ensuring accurate records were kept at all times.
Operations & Product Executive
OliveBoard
Bengaluru
09.2023 - 01.2024
- Developed strategic partnerships to expand educational offerings and strengthen market presence.
- Implemented campaigns and promotions to help develop goods and services.
- Managed budgets and accounts while coordinating itineraries and scheduling appointments to support productivity initiatives.
- Facilitated brainstorming sessions to generate actionable ideas for service delivery improvements.
Senior Operations Executive
Skill-Lync
Chennai
11.2022 - 08.2023
- Acknowledge and address customer needs, delivering exceptional service and professional counseling to enhance customer satisfaction.
- Build and maintain courteous, effective customer relationships, providing efficient and friendly service in challenging situations to foster loyalty.
- Actively listened to customer feedback and swiftly addressed concerns.
- Managed Customer Relationship Management (CRM) systems to optimize customer engagement.
- Collaborate in team-building activities to strengthen interdepartmental relationships, enhancing overall team cohesion.
Business Development Associate
BYJU'S
Patna
09.2021 - 08.2022
- Developed and executed business plans and sales strategies that drove measurable growth.
- Managed both B2B and B2C sales, specializing in K12 product sales for NEET & JEE programs.
- Oversaw sales for BYJU'S Tuition Centre (BTC), managing district-level sales operations.
- Collaborated with Aakash Institute to enhance product offerings and improve customer experience.
- Partnered with the marketing team to formulate and implement effective marketing strategies.
- Ensured cost-efficient customer acquisition and optimized daily transaction volume.
- Coordinated action plans to successfully penetrate new market segments.
- Collected, analyzed, and reported on key performance metrics to meet sales objectives.
- Gathered product feedback to collaborate with the product team for continuous improvement.
Education
Bachelor of Technology - B.Tech - Mechanical Engineering
Vel Tech Rangarajan Dr. Sagunthala R & D Institute of Science & Technology, Chennai
Chennai07-2021
UKG TO 12th Standard - Science
DAV Public School
Buxar05-2015
Skills
- Fraud detection
- Fraud management
- Risk assessment
- Operational risk evaluation
- Credit risk assessment
- Risk model validation
- Regulatory compliance
- Risk strategy
- Data analytics
- Problem-solving
- Problem resolution
- Team collaboration
- Effective communication
- Risk training
Certification
- Risk Management – Udemy
- Fraud Detection & Prevention – Udemy
- End-to-End AML KYC (Anti-Money Laundering and KYC) – Udemy
- MS Excel & PowerPoint – BootCamp Google
Languages
English
Native
Native
Hindi
Proficient (C2)
C2
Timeline
Senior Risk Analyst
Policybazaar.com
11.2024 - Current
Senior Operation Associate
Great Learning
01.2024 - 11.2024
Operations & Product Executive
OliveBoard
09.2023 - 01.2024
Senior Operations Executive
Skill-Lync
11.2022 - 08.2023
Business Development Associate
BYJU'S
09.2021 - 08.2022
Bachelor of Technology - B.Tech - Mechanical Engineering
Vel Tech Rangarajan Dr. Sagunthala R & D Institute of Science & Technology, Chennai
UKG TO 12th Standard - Science
DAV Public School