
Results-driven Quality Assurance professional with extensive experience in the telecommunications industry, specializing in telecom network rollout, quality governance, site audits, compliance management, and corrective action implementation. Experienced in overseeing installation quality, monitoring project execution, resolving quality issues, and ensuring adherence to customer requirements and industry standards. Proven ability to lead and develop teams through coaching, performance assessments, and effective coordination with cross-functional stakeholders. Skilled in implementing quality control processes, conducting audits, identifying process gaps, and driving continuous improvement initiatives. Committed to achieving operational excellence, ensuring reliable network deployment, strengthening quality standards, and enhancing customer satisfaction through proactive problem-solving and a structured approach to quality management.
Roles and Responsibilities:
Team Management: Lead and manage quality team to ensure effective resource utilization, productivity, and timely project execution.
Field Resource Training: Conduct technical training and knowledge-sharing sessions to enhance field engineers’ skills and competency.
Installation Quality Assurance: Ensure Ciena Optical and Packet equipment installations comply with prescribed best practices, technical standards, and quality requirements.
Ciena FAST Application Monitoring: Monitor and track the utilization of the Ciena FAST application to ensure accurate reporting and process compliance.
Incident Management: Manage field incidents, coordinate troubleshooting activities, and ensure timely resolution of quality issues.
Telecom Site Deployment: Oversee the deployment of new telecom sites in accordance with project specifications and quality standards.
Skill Assessment Management: Conduct and coordinate technical skill assessments to evaluate field resources’ competencies and identify training requirements.
Project Coordination: Collaborate with project managers, deployment teams, and other stakeholders to ensure timely project delivery and closure of pending activities.
Team Building: Develop team capabilities, promote collaboration, and foster a performance-driven work environment.
Self-Audit Report Management: Validate, review, and submit Self-Audit (SA) reports to ensure accuracy, completeness, and compliance with customer requirements.
Quality Control and ISO Compliance: Manage quality control audits and ensure adherence to ISO 9001 quality management standards across operational activities.
Corrective and Preventive Actions (CAPA): Identify quality gaps, conduct root cause analysis, and implement corrective and preventive actions to minimize recurring field deployment issues.
Weekly Tracker Management: Prepare and share weekly project progress trackers with customers, highlighting site deployment status, QA activities, audit report submissions, pending issues, and action items to ensure transparency and timely project closure.
Ceragon Networks India Pvt Ltd (Off-roll)
Roles and Responsibilities:
Team Management: Lead and manage subcon quality team to ensure timely project execution.
Subcon Field Resource Training: Conduct Quality & Technical training and knowledge-sharing sessions to enhance field engineers’ skills and competency.
Subcon Field Resource Certification: Manage and coordinate the certification of field resources by assessing their technical competencies, validating required skills, and ensuring compliance with Ciena’s training and certification requirements before deployment.
Installation Quality Assurance: Ensure Ceragon Microwave installations comply with prescribed best practices, technical standards, and quality requirements.
Ceragon Inside Application Monitoring: Monitor and track the utilization of the Ceragon Inside application to ensure accurate reporting and process compliance.
Incident Management: Manage field incidents, coordinate troubleshooting activities, and ensure timely resolution of quality issues.
Telecom Site Deployment: Oversee the deployment of new telecom sites in accordance with project specifications and quality standards.
Skill Assessment Management: Conduct and coordinate technical skill assessments to evaluate field resources’ competencies and identify training requirements.
Project Coordination: Collaborate with project managers, deployment teams, and other stakeholders to ensure timely project delivery and closure of pending activities.
Team Building: Develop team capabilities, promote collaboration, and foster a performance-driven work environment.
Report Management: Validate, review, and submit reports to ensure accuracy, completeness, and compliance with customer requirements.
Quality Control and ISO Compliance: Manage quality control audits and ensure adherence to ISO 9001 quality management standards across operational activities.
Corrective and Preventive Actions (CAPA): Identify quality gaps, conduct root cause analysis, and implement corrective and preventive actions to minimize recurring field deployment issues.
Weekly Tracker Management: Prepare and share weekly project progress trackers with customers, highlighting site deployment status, QA activities, audit report submissions, pending issues, and action items to ensure transparency and timely project closure.
Huawei Global Service Centre (Off-roll)
Roles and Responsibilities:
Team Management: Lead and manage the subcontractor quality team to ensure effective resource utilization, adherence to quality standards, and timely project execution.
Subcontractor Field Resource Training: Conduct quality and technical training sessions to enhance field engineers’ skills, technical knowledge, and compliance with deployment standards.
Subcontractor Field Resource Certification: Manage and coordinate field resource certification by assessing technical competencies, validating required skills, and ensuring compliance with Huawei’s training and certification requirements before deployment.
Installation Quality Assurance: Ensure Huawei BTS and Microwave equipment installations comply with prescribed best practices, technical specifications, and quality standards.
Huawei ISDP Application Monitoring: Monitor and track the utilization of the Huawei ISDP application to ensure accurate reporting, process compliance, and timely activity updates.
Incident Management: Manage field incidents, coordinate troubleshooting activities, perform root cause analysis, and ensure timely resolution of quality-related issues.
Telecom Site Deployment: Oversee the deployment and installation of new telecom sites in accordance with project specifications, deployment guidelines, and quality requirements.
Skill Assessment Management: Conduct and coordinate technical skill assessments to evaluate field resources’ competencies, identify skill gaps, and determine training requirements.
Project Coordination: Coordinate with project managers, deployment teams, subcontractors, and other stakeholders to ensure timely project delivery and closure of pending activities.
Team Building and Development: Strengthen team capabilities, promote collaboration, and foster a performance-driven culture focused on quality and operational excellence.
Report Validation and Submission: Review, validate, and submit quality and self-audit reports, ensuring accuracy, completeness, and compliance with customer requirements and submission timelines.
Quality Control and ISO Compliance: Manage quality control audits and ensure adherence to ISO 9001 quality management system requirements across operational activities.
Corrective and Preventive Action (CAPA): Identify quality gaps, conduct root cause analysis, and implement corrective and preventive actions to eliminate recurring issues and improve field deployment quality.
Weekly Customer Tracker Management: Prepare and share weekly progress trackers with customers, covering site deployment status, quality assurance activities, audit report submissions, pending issues, action owners, and target closure dates to maintain transparency and ensure timely project completion.
Indus Towers Ltd (Off-roll)
Roles and Responsibilities:
Team Management: Manage and coordinate the operations team to ensure effective alarm monitoring, timely incident resolution, and uninterrupted network operations.
Alarm Monitoring: Monitor telecom network alarms and service-affecting events to ensure network availability and operational stability.
DG Set and Telecom Infrastructure Alarm Management: Monitor and troubleshoot alarms related to Diesel Generator (DG) sets and telecom infrastructure to maintain site uptime and ensure uninterrupted power supply.
Post-Integration Alarm Troubleshooting: Troubleshoot service-affecting alarms occurring after site integration and coordinate with relevant teams for timely resolution.
Remote Troubleshooting and Field Support: Provide remote technical support to field engineers for alarm diagnosis, fault isolation, and resolution of operational issues.
Alarm Analysis and Root Cause Identification: Investigate recurring alarms, analyze alarm occurrences, identify root causes, and coordinate corrective actions to prevent recurrence.
NOC/TOC Operations: Perform Network Operations Centre (NOC) / Telecom Operations Centre (TOC) activities, including network surveillance, alarm management, incident tracking, and service restoration.
Deployment Planning and Coordination: Plan and coordinate with subcontractors for telecom site deployment, resource allocation, and timely completion of assigned activities.
Daily Subcontractor Coordination: Coordinate with subcontractors on a day-to-day basis to track work progress, resolve operational challenges, and ensure timely closure of pending activities.
24×7 GSM Site Supervision: Supervise GSM site operations on a 24×7 basis to ensure network availability, operational continuity, and compliance with maintenance requirements.
On-Call Site Support: Attend on-call site visits for critical alarm clearance, fault rectification, and restoration of normal site operations.
Operations and Maintenance (O&M): Support regional telecom operations and maintenance activities to minimize downtime and ensure smooth network performance.
Ericsson India Pvt. Ltd. (Off-roll)
Roles and Responsibilities:
Microwave Installation: Install and configure Ericsson microwave equipment, ensuring compliance with technical specifications and deployment standards.
Team Coordination: Coordinate with project stakeholders to ensure timely equipment installation, commissioning, and project delivery.
Microwave Link Commissioning and Troubleshooting: Perform commissioning, troubleshooting, and upgradation of TN (Traffic Nodes), XPIC links, and microwave links using Ericsson Mini-Link and Huawei RTN equipment.
Live Software Upgradation: Execute live software upgrades of various traffic nodes using BPFTP, following prescribed procedures to minimize network downtime and service disruption.
Preventive and Corrective Maintenance: Perform preventive and corrective maintenance of microwave transmission equipment and radio networks to ensure network availability and reliability.
Microwave Link Alignment: Perform microwave link alignment and optimization to ensure reliable connectivity and satisfactory link performance.
ODU and IDU Troubleshooting: Diagnose and rectify faults in Outdoor Units (ODUs), Indoor Units (IDUs), and Ericsson Mini-Link radio equipment.
Software Upgradation and Fault Rectification: Perform equipment software upgrades, fault isolation, and corrective actions to maintain stable microwave transmission and network performance.
Ericsson India Pvt. Ltd (Off-roll)
Roles and Responsibilities:
Network Operations & Maintenance: Managed the operation and maintenance of Bharti Airtel’s wireless network across the Delhi NCR region, ensuring network availability, stability, and service continuity.
Commissioning & Integration: Performed commissioning and integration of Huawei and Ericsson 2G, 3G, 4G, and 5G LTE network nodes, including BTS, Node B, and associated radio equipment.
BTS Maintenance & Troubleshooting: Managed Huawei and Ericsson BTS maintenance, including fault identification, troubleshooting, and rectification of VSWR, diversity, and other radio-related issues.
Radio and RET Configuration: Executed RET scripting based on RET screenshots, NTP0, and RFDS requirements, along with radio scripting in accordance with RNDCIQ and RFDS documentation.
Alarm Configuration: Configured Squid definitions and external alarms to ensure proper alarm monitoring and fault identification.
Network Health Monitoring: Conducted daily health checks of critical Node B and BTS sites to identify potential faults and maintain network performance.
Preventive & Corrective Maintenance: Performed preventive and corrective maintenance of BTS sites, microwave equipment, radio networks, and transmission infrastructure.
Microwave Transmission Maintenance: Commissioned, troubleshot, and upgraded Ericsson Mini-Link and Huawei RTN microwave links, including XPIC links and Traffic Nodes (TN).
ODU/IDU Troubleshooting: Diagnosed and rectified faults in Outdoor Units (ODUs), Indoor Units (IDUs), and Ericsson Mini-Link radio equipment.
Microwave Link Optimization: Performed microwave link alignment, fine-tuning, and RSL optimization for PDH links to maintain required transmission signal levels.
Microwave Network Optimization: Rerouted microwave hops and modified link paths and frequencies according to network requirements and transmission planning.
Software Upgradation: Executed live software upgrades of Traffic Nodes using BPFTP, following operational procedures to minimize service disruption.
Outage and Incident Management: Managed 2G, 3G, and 4G network outages in coordination with cross-functional teams to reduce downtime and restore services within the defined SLA.
Site Restoration: Ensured timely restoration of faulty sites in accordance with company policies, service-level agreements, and operational priorities.
Transmission and Baseband Maintenance: Performed commissioning and maintenance of DUS, DUW, and BBU (Baseband Unit) equipment, ensuring reliable network operation.
IP and DCN Configuration: Managed IP assignment and allocation for baseband equipment and supported DCN, synchronization, IPsec, network slicing, and Quality of Service (QoS) configurations.
LAN/WAN/VLAN Configuration: Configured LAN, WAN, and VLAN parameters on Traffic Nodes to support reliable network connectivity and transmission.
Network Planning Coordination: Coordinated with the planning team to resolve coverage-related issues and support network optimization activities.
Traffic and Media Planning: Maintained customer network planning records and supported traffic, topology, and media planning activities.
Field Survey & Site Planning: Conducted field surveys and utilized geographical mapping tools to support site planning, microwave path selection, and network deployment.
VSWR Monitoring & Rectification: Checked feeder cables and jumpers, identified VSWR issues, and implemented corrective measures to maintain radio performance.
Spare and Inventory Management: Monitored spare equipment and coordinated the replacement of faulty modules, subsystems, cables, and other network components.
Site Endorsement & Documentation: Coordinated site endorsements with the operator for planned sites and managed CRF and SO issuance and endorsement processes.
Operator Coordination & Reporting: Provided daily progress reports to the operator, tracked planned site activities, and coordinated with relevant teams for timely closure.
Regional Network Responsibility: Ensured smooth operation and maintenance of BTS and transmission equipment across the assigned zone and circle.
Technical Tools & Applications: Worked with Citrix, Mini-Craft, Cygwin, WinFoil, RBS Element Manager, Element Management Launcher, Google Earth, MapInfo for network configuration, monitoring, planning, and troubleshooting.
Roles and Responsibilities:
BTS & Microwave Installation: Install and configure Huawei, Samsung BTS & NEC Microwave equipment, ensuring compliance with technical specifications and deployment standards.
Team Coordination: Coordinate with project stakeholders to ensure timely equipment installation, commissioning, and project delivery.
Microwave Link Commissioning and Troubleshooting: Perform commissioning, troubleshooting, and upgradation of TN (Traffic Nodes), and microwave links.
BTS Commissioning and Troubleshooting: Perform commissioning, troubleshooting, and upgradation of Huawei & Samsung BTS.
Live Software Upgradation: Execute live software upgrades of various traffic nodes using BPFTP, following prescribed procedures to minimize network downtime and service disruption.
Preventive and Corrective Maintenance: Perform preventive and corrective maintenance of microwave transmission equipment and radio networks to ensure network availability and reliability.
Microwave Link Alignment: Perform microwave link alignment and optimization to ensure reliable connectivity and satisfactory link performance.
ODU and IDU Troubleshooting: Diagnose and rectify faults in Outdoor Units (ODUs), Indoor Units (IDUs), and NEC Mini-Link radio equipment.
Software Upgradation and Fault Rectification: Perform equipment software upgrades, fault isolation, and corrective actions to maintain stable microwave transmission and network performance.
Team Management
Field Resource Training
Installation Quality Assurance
Application Monitoring
Incident Management
Telecom Site Deployment
Skill Assessment Management
Project Coordination
Team Building
Self-Audit Report Management
Quality Control and ISO Compliance
Corrective and Preventive Actions (CAPA)
Weekly Tracker Management