Ankit Kumar Jha
Front Office Manager
Kolkata,WB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Language
Work History
Partnership in Cafe & Restaurant Business
Oscar Gaming Zone & Cafe
01.2023 - 03.2023
- Provided exceptional customer service, ensuring a seamless guest experience.
- Managed guest inquiries, reservations, and problem resolution in a fast-paced environment.
- Collaborated with teams to uphold high hospitality standards, and operational efficiency.
- Developed strong communication and multitasking skills while working in diverse situations.
Receptionist
GoSTOPS
06.2025 - 07.2026
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Management Trainee
GoSTOPS
10.2025 - 11.2025
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Used company reports to analyze sales, gross profit and inventory activities.
Manager's Assistant
GoSTOPS
11.2025 - Current
- Streamlined office workflow by updating record-keeping systems making it easier to track progress on ongoing projects.
- Supported manager in achieving revenue targets by conducting market research and identifying potential business opportunities.
- Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
- Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.
Education
Bachelor of Science - Airlines, Tourism, and Hospitality
Lovely Professional University
Punjab, India07-2026
12th - Commerce
NIOS (National Institute of Open Schooling)
Kolkata, India01.2021
10th Degree - undefined
Hindmotor Education Centre
Kolkata, India01.2017
Skills
Technical Skills - Microsoft Office, AI Tools, SEO(Search Engine Optimization)
Timeline
Manager's Assistant
GoSTOPS
11.2025 - Current
Management Trainee
GoSTOPS
10.2025 - 11.2025
Receptionist
GoSTOPS
06.2025 - 07.2026
Partnership in Cafe & Restaurant Business
Oscar Gaming Zone & Cafe
01.2023 - 03.2023
12th - Commerce
NIOS (National Institute of Open Schooling)
10th Degree - undefined
Hindmotor Education Centre
Bachelor of Science - Airlines, Tourism, and Hospitality
Lovely Professional University
Extra-Curricular Activities
- Attended India's 8th Student Conclave | LPU
- Took Part in Salt Lake's Street Food Festival as an Event Manager | Kolkata
- Manages events that take place every weekend at goSTOPS (Music Night, Bonfire, etc)
Co-Curricular Activities
- Workshop On Revenue Management | LPU
- Breaking Barriers: A webinar on Equity & Diversity in the Hospitality Workforce | LPU
Hobbies
- Music
- Automobile Enthusiast
- Design Thinking
- Science Fiction