Ankit Kumar Shukla
Varanasi
Summary
Proven leader in customer service and operational efficiency, with notable achievements at Air India Limited and Spicejet Limited. Excels in clear interpersonal communication and problem-solving, ensuring smooth workflows and high customer satisfaction. Demonstrates expertise in customer support and conflict resolution, driving significant improvements in operational areas.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Duty Supervisor
Air India Limited
Varanasi
03.2023 - Current
- Managed shift operations to ensure seamless transitions and efficient workflow.
- Coordinated resource allocation across various operational areas.
- Performed regular evaluations of GSD equipment each week.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Senior Customer Service Executive
Spicejet Limited.
Varanasi
05.2016 - 02.2023
- Ensured smooth workflow during assigned shifts.
- Facilitated consumer engagement.
- Managed operations to ensure smooth ramp functions.
- Managed Station B.A. data and workflows.
- Coordinated schedule, supplies, and communication processes.
Education
Bachelor of Arts - Bachelor of Arts
Lucknow University
Lucknow01.2012
Intermedate -
St. Johns School
Varanasi01.2009
High School -
St. Johns School
Varanasi01.2007
Skills
- Clear Interpersonal Communication
- Customer Support Expertise
- Experienced in Customer Information
- Professional Conflict Resolution
- Problem solving
Certification
- Load & Trim Certificate in B-737 (700,800,900)// B-737-8 MAX
- Load & Trim Certificate in Das Q-400
- DGR Certificate (CAT-08 & CAT-10)
Languages
- English
- Hindi
Personal Information
- Passport Number: S6790466
- Passport Place Of Issue: Lucknow
Affiliations
- Mentored new hired.
- Designed and conducted training programe.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Accomplishments
- Reduced operational delays by implementing more organized management system.
- Increased guest satisfaction score by implementing feedback driven improvement.
- Received Spice Star award for outstanding performance in Q4 2021.
- Recognized as Air India Star for exceptional performance during Winter IROP Handling 2023.
Timeline
Duty Supervisor
Air India Limited
03.2023 - Current
Senior Customer Service Executive
Spicejet Limited.
05.2016 - 02.2023
Bachelor of Arts - Bachelor of Arts
Lucknow University
Intermedate -
St. Johns School
High School -
St. Johns School