ANKIT KUMAR SINGH

• Spearheaded a high-performing O2C team of 15 FTEs, delivering end-to-end support across US, CA and European countries by overseeing daily operations, stakeholder relationships, and Net Promoter Score (NPS) performance.

• Managed the preparation of monthly aging reports, ensuring data accuracy and prompt distribution to relevant parties for review.

• Coordinated cross-departmental efforts to resolve complex billing disputes, ensuring customer satisfaction while safeguarding company interests.

• Evaluated creditworthiness of prospective clients by conducting thorough assessments of their financial history and making sound recommendations based on findings.

• Facilitated the timely resolution of customer disputes by liaising with relevant stakeholders and providing accurate information to support decision making.

• Reduced outstanding debts by diligently following up on overdue payments and implementing effective collection strategies.

• Conducted regular reconciliation of accounts to maintain accurate financial records and identify potential areas for improvement.

• Consistently achieved monthly targets for reducing outstanding account balances through diligent monitoring and follow-up efforts with clients.

• Strengthened internal controls related to the accounts receivable process by reviewing and updating departmental policies and procedures.

• Assessed customer creditworthiness, mitigated financial risk, and optimized credit limits to align with business growth strategies.

• Collaborated cross-functionally with sales, finance, customer service, and country leadership to resolve credit issues and sustain strong customer relationships.

• Drove target achievement by developing annual performance plans and setting SMART goals for the team.

• Chaired Credit Committee meetings to align with sales, credit control, warehousing, and regional leadership, ensuring swift resolution of operational challenges.

• Implemented continuous improvement strategies, enhancing customer satisfaction and driving operational efficiency.

• Streamlined accounts receivable processes for improved efficiency and accuracy through regular review of team workflows.

• Responsible for global service delivery for selected Process/ Activities or Countries through accomplishing the business targets (productivity, cost, customer satisfaction, SLA, KPI).
• Forecast collection target by trend analysis.
• Owning the delivery on processing various transactions related to Cash App, Master Data, Invoicing, Intra Group Transaction, AR Reporting, AR Account reconciliation; Bank Reconciliation, Dispute management, Claims management etc.
• Manage operational escalations.
• Ensure accurately and timely month end closing.
• Ensure MICS and Compliance standards are met.
• Monthly reporting of form 44B and trade balances are uploaded accurately.
• Collections forecasting and risk calculation.
• Automation of redundant activities.
• Credit policy implementation as per global guidelines.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

• Review Credit policy at regular interval and train the team on same.
• Monitor outstanding balances which includes timely cash collections, assessing credit risks and minimize bad debts.
• Implement and align credit policies and procedures in consultation of Delivery lead.
• Responsible for calculating the credit limit based on internal and external available information to assure that the AkzoNobel is not being exposed to a credit line with a customer that can’t be adhered to.
• Responsible for making sure that the right approvals for the credit limit are obtained.
• Responsible for performing the credit limit reviews of existing customers before they are due.
• Responsible to release the order of the customer on time who are in overdue as per agreed SLA and authority matrix.
• Sending the statement of account on time for the customer.
• Preparing and keeping the data base for the customer to review the credit risk on regular basis.
• Responsible to reduce the no of credit block other than for the overdue customer.

• Forecasting the collection target.
• Reporting and analysis of past due accounts.
• Analyzing the gap in process and suggest effective measures to minimize the same to higher management.
• Effective handling of escalated issues and lead to resolution.
• Identify the operational gap and suggest solutions to higher management.
• Performance evaluation of junior analysts.
• Maintain productivity of my junior analysts, train them and help achieving their goals.
• Daily reconciliation of all bank accounts.
• Research and query resolution in relation to outstanding reconciliation items, liaising with other departments and external parties.
• Report on reconciliation items, providing detailed analysis of outstanding items.
• Monitor and reporting of bank fees and interest charges, verifying and processing claims.
• Reconcile dealer accounts and balancing of monthly commission payments.
• To handle a portfolio of Honeywell’s customer related to accounts receivable.
• Establish and maintain effective working customer relationships (Internal/External).
• Management of customer accounts on SAP including the maintenance of Credit Limits/Risk Categories.
• Participate in achievement of overall working capital goal.
• Lead resolution of disputes with assistance of Field Leaders and Finance support. Ensure team and individual goals on dispute reduction/resolution are achieved.
• Perform customer account reconciliations including the direction/application of unapplied credits/cash.
• Drive regular involvement of branch/district management in status of portfolio.
• Act as a team member of the Collections Team and Working Capital Team.
• Special Projects focusing on Clean up and/or Process Improvement as required.

• Collection of outstanding invoices of oracle.
• Receivables management & Reconciliation.
• Resolving issues related to invoices.

Proficient in managing incoming and outgoing calls, issuing Statements of Account and Open Item
Statements, and providing adjusted Invoices.