Summary
Overview
Work History
Education
Skills
Timeline
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Ankit Lohiya

Ankit Lohiya

Summary

Dynamic Senior Customer Service & Sales Representative at Ferns and Petals with a proven track record in sales strategy development and effective communication. Successfully enhanced processes, driving repeat business and optimizing team performance. Adept at customer needs assessment and fostering strong relationships, ensuring exceptional service delivery and satisfaction.

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Overview

7
7
years of professional experience

Work History

Senior Customer Service & Sales Representative

Ferns and petals
08.2025 - Current
  • Identified areas of improvement in existing processes and implemented solutions accordingly.
  • Identified opportunities for cross-selling additional products and services.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Coordinated with other departments to ensure timely delivery of orders.

Customer Service Representative Team Lead

Mahadeva collatuons
10.2021 - 02.2023
  • Encouraged open communication between team members about best practices for handling difficult customers.
  • Coordinated closely with other departments to ensure customer inquiries were resolved quickly and efficiently.
  • Assessed team workloads to ensure adequate coverage during peak periods of demand.

Operations Associate

Rupee Redee
10.2019 - 02.2020
  • Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
  • Maintained up-to-date records of all incoming and outgoing materials including tracking numbers.
  • Participated in team meetings focused on identifying opportunities for process optimization.

Collection lead

Cryoviva
06.2018 - 09.2019
  • Monitored customer account activities to identify delinquent accounts and initiate collection efforts.
  • Drafted monthly reports summarizing key performance metrics such as number of accounts in arrears, amounts collected.
  • Assisted customers in resolving payment issues by providing them with information regarding their accounts and payment options.

Education

LLB - Law

Choudhary Charan Singh Univercity
04.2023 - 08.2025

Bachelor of Arts -

Sri Aurobindo College DU
04.2001 -

CBSE
New Delhi

Skills

  • Customer service
  • Sales strategy
  • Effective communication
  • Interpersonal skills
  • Team leadership
  • Cold calling
  • Sales strategy development
  • Regulatory compliance
  • Records management
  • Customer needs assessment

Timeline

Senior Customer Service & Sales Representative

Ferns and petals
08.2025 - Current

LLB - Law

Choudhary Charan Singh Univercity
04.2023 - 08.2025

Customer Service Representative Team Lead

Mahadeva collatuons
10.2021 - 02.2023

Operations Associate

Rupee Redee
10.2019 - 02.2020

Collection lead

Cryoviva
06.2018 - 09.2019

Bachelor of Arts -

Sri Aurobindo College DU
04.2001 -

CBSE

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Ankit Lohiya