Ankit Lohiya
Summary
Dynamic Senior Customer Service & Sales Representative at Ferns and Petals with a proven track record in sales strategy development and effective communication. Successfully enhanced processes, driving repeat business and optimizing team performance. Adept at customer needs assessment and fostering strong relationships, ensuring exceptional service delivery and satisfaction.
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
7
7
years of professional experience
Work History
Senior Customer Service & Sales Representative
Ferns and petals
08.2025 - Current
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Identified opportunities for cross-selling additional products and services.
- Developed and maintained relationships with customers to ensure repeat business.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Coordinated with other departments to ensure timely delivery of orders.
Customer Service Representative Team Lead
Mahadeva collatuons
10.2021 - 02.2023
- Encouraged open communication between team members about best practices for handling difficult customers.
- Coordinated closely with other departments to ensure customer inquiries were resolved quickly and efficiently.
- Assessed team workloads to ensure adequate coverage during peak periods of demand.
Operations Associate
Rupee Redee
10.2019 - 02.2020
- Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
- Maintained up-to-date records of all incoming and outgoing materials including tracking numbers.
- Participated in team meetings focused on identifying opportunities for process optimization.
Collection lead
Cryoviva
06.2018 - 09.2019
- Monitored customer account activities to identify delinquent accounts and initiate collection efforts.
- Drafted monthly reports summarizing key performance metrics such as number of accounts in arrears, amounts collected.
- Assisted customers in resolving payment issues by providing them with information regarding their accounts and payment options.
Education
LLB - Law
Choudhary Charan Singh Univercity
04.2023 - 08.2025
Bachelor of Arts -
Sri Aurobindo College DU
04.2001 -
CBSE
New DelhiSkills
- Customer service
- Sales strategy
- Effective communication
- Interpersonal skills
- Team leadership
- Cold calling
- Sales strategy development
- Regulatory compliance
- Records management
- Customer needs assessment
Timeline
Senior Customer Service & Sales Representative
Ferns and petals
08.2025 - Current
LLB - Law
Choudhary Charan Singh Univercity
04.2023 - 08.2025
Customer Service Representative Team Lead
Mahadeva collatuons
10.2021 - 02.2023
Operations Associate
Rupee Redee
10.2019 - 02.2020
Collection lead
Cryoviva
06.2018 - 09.2019
Bachelor of Arts -
Sri Aurobindo College DU
04.2001 -
CBSE
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