Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ankit Makan

Product Owner / Business Analyst

Summary

Results-oriented Product Owner with over 11 years of experience in the IT industry, specializing in corporate banking. Excels in end-to-end management of requirements, leveraging deep understanding of banking operations and technology solutions to drive successful project outcomes. Demonstrated track record of delivering innovative solutions that streamline processes and enhance operational efficiency within the banking sector. Adept at collaborating with cross-functional teams to ensure alignment with business objectives and exceed client expectations.

Overview

13
13
years of professional experience
5
5
years of post-secondary education
5
5
Certifications

Work History

AVP

CITIBANK
02.2020 - Current
  • Worked on a digital transformation initiative to build a self-service application, enabling clients to initiate account opening and maintenance requests.
  • Worked on an AI-driven project leveraging large language models to automatically extract and review client document data for account opening and maintenance requests, reducing manual review time by an average of 120 minutes per request.
  • Delivered account opening and maintenance reporting solutions by collaborating with cross-functional teams to enhance operational efficiency and senior management visibility.
  • Led the transformation of the reporting solution from post-facto to near real-time reporting using event messages, offering senior management a real-time view of current SLAs.
  • Oversaw comprehensive liquidity reporting, involving collaboration on interest-related products, and supporting the sales team in upselling initiatives.
  • Served as an Agile Product Owner, driving backlog refinement, writing detailed user stories, and prioritizing features aligned with business goals. Participated in PI planning, managed epics, and ensured seamless coordination across cross-functional teams.

Consultant

Virtusa
04.2017 - 01.2020
  • Consulted and served as a business analyst, providing the Technology Team with relevant applications for daily tasks.
  • Prepared use cases, user stories, and wireframes to effectively communicate solution designs with clients and users.
  • Led functional design across all project phases—from problem definition to production support—for a comprehensive solution rollout.
  • Liaised with project stakeholders, including clients, business SMEs, technology architects, UI team members, and quality analysts, to establish a strategic direction for applications.

System Engineer

IBM
12.2012 - 03.2016
  • Worked in the middleware team for integrating the CRM System with various other partner systems for telecom client, leveraged expertise in WebSphere Message Broker (IBM Certified)
  • Worked at IBM Germany as a team representative to spearhead the delivery of two major releases.
  • Awarded for 'Putting the client first' for extending support for the GO-LIVE phase of six major releases, rated as an above-average performer for three continuous years.
  • Contributed to release management activities for several releases; responsibilities included process implementation and improvement, defect tracking, and ensuring timely delivery of artifacts.

Education

MBA (PGPM) -

Great Lakes Institute of Management
Chennai, India
01.2016 - 01.2017

B.Tech. -

Punjab Technical University
01.2008 - 01.2012

Skills

    Requirement Gathering and Management

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Certification

Advanced Certified Scrum Product Owner

Timeline

AVP

CITIBANK
02.2020 - Current

Consultant

Virtusa
04.2017 - 01.2020

MBA (PGPM) -

Great Lakes Institute of Management
01.2016 - 01.2017

System Engineer

IBM
12.2012 - 03.2016

B.Tech. -

Punjab Technical University
01.2008 - 01.2012

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Ankit MakanProduct Owner / Business Analyst