Ankit Malhotra

Key Focus Areas: Instructional and Product Design (UI/UX)

• Lead Global Teams: Spearhead the leadership and coaching of a design team across EMEA, LATAM, and APAC, driving high-quality instructional and UI/UX design outcomes.
• Manage Project Lifecycle: Coordinate, oversee and deliver 90+ design projects annually, from conception to completion, achieving a 99% on-time delivery rate and consistently aligning with business objectives.
• Collaborate Cross-Functionally: Partner with subject matter experts and business leaders to develop learning projects tailored to specific regional needs, increasing product alignment with market demands by 80%.
• UI/UX Design: Design and prototype user interfaces (UI) for digital deliverables, enhancing user experiences (UX) and contributing to a 25% increase in user satisfaction scores.
• Create storyboards, workflows, wireframes, mock-ups, and other deliverables for product and learning design projects, tailored for both internal employees and external clients, driving a 20% improvement in project engagement.
• Create and Develop Content: Produce storyboards, workflows, wireframes, mock-ups, and other deliverables for product and learning design projects, tailored for both internal employees and external clients, boosting project engagement by 20%.
• Multi-Modal Project Development: Develop comprehensive e-learning modules, flyers, videos, websites, and apps using Adobe Creative Cloud (Illustrator, XD, After Effects), Camtasia, Articulate 360, and Figma; implemented SAM and ADDIE models to ensure effective learning solutions.
• Integrate AI for Personalization: Integrate artificial intelligence technologies to personalize user experiences, streamline content development, enhance data-driven decision-making, and optimize both product design and learning programs, leading to a 15% reduction in content development time.
• Drive Continuous Improvement: Analyze feedback and data to refine learning solutions and product designs, achieving a 20% improvement in product effectiveness.
• Vendor and POC Management: Conduct proof of concepts (POCs) and partner with vendors to enhance efficiency.
• Perform Training Needs Analysis: Conduct research and training needs analysis using models like SAM and ADDIE, shaping content according to industry standards, business strategies, and insights, leading to a 35% improvement in learning retention.
• LMS and LXP Platforms: Manage Learning Management System (LMS) and Learning Experience Platform (LXP), developing adoption strategies that increase platform usage by 20%.

Identifying new skills and knowledge for employee development || Conduct needs and gap analysis for learnings || Establish unique strategic product and training plans/modules || Ensure highest levels of safety & service standards and are compliant with DGCA, National & International regulations || Track and report progress training programs || Manage vendor relations || Training program are within planned budget || Design and develop prototype UI for digital deliverables, ensuring a engaging UX || Design product related projects (e-Learnings, Videos, Storyboards, Flyers etc.) using Adobe Creative Cloud- Illustrator, XD, Premiere Pro, Storyline 360, Figma etc || Ensure consistency in the quality of programs || Adopt initiatives and ensure best industry practices are used

Design

Develop content strategy || Stakeholder management || Conduct needs and gap analysis using models like ADDIE etc || Cost effective methods to deliver projects || Design and develop prototype UI for digital deliverables, ensuring a engaging UX || Design product related projects and instructional materials (e-Learnings, Videos, Storyboards, Flyers etc.) using Adobe Creative Cloud- Illustrator, XD, Premiere Pro, Storyline 360, Figma etc || Learning Management System (LMS) || Analyze and develop curriculum, course outlines, training aids, manuals, other materials and products || Storyboarding, creating and publishing engaging content

Safety and Emergency Procedures (SEP) Instructor

DGCA licensed SEP instructor on Airbus-320-321 || Certified instructor under Train the Trainer program. || Training delivery- virtual, contact and practical drills || Developing, creating, executing and testing all modules and processes in accordance to DGCA Regulations || Conduct flight surveillance checks as per regulations || Maintain and update all comprehensive, written and oral examination || Investigating incidences that may be a training event or a training issue || Be self-abreast of recent developments in safety || Identify and run, timely as well as effective initiatives/projects with positive organizational impact

Managing and mentoring team of cabin crew || Base In charge at Prague, CZ || Trained on Boeing- 737-800, 737-900 || Passenger safety || Conducting annual checks of crew members || Conducting safety checks to comply with DGCA regulations || Customer Experience || CRM

Trained on ATR- 42-320, 500, 72-500, Airbus Type A-319, 320, 321 and 330 || Professional Bar Tender || Maintaining Kingfisher first, standards (UK/ Asia) || Effective Resolution to customer concerns || CRM || Passenger safety

Guest check-in and check-out || Executive Lounge Associate || Processing guest payments