Ankit Malik
New Delhi
Summary
Experienced Claims Manager with a strong background in commercial, marine, and property claims. Skilled in process optimization, regulatory compliance, and fraud detection, delivering high customer satisfaction and cost savings. Promoted for exceptional performance, I've led teams during catastrophic events and resolved complex claims. As an independent surveyor, I managed nationwide property claims with strong analytical skills and attention to detail. Dedicated to mentorship and team leadership, fostering collaborative, high-performing environments.
Overview
10
10
years of professional experience
Work History
Area Manager- Commercial Claims
Liberty Mutual General Insurance Co. Ltd.
06.2023 - Current
- Claims Handling: Managed and adjudicated a diverse portfolio of commercial claims, including property (fire, miscellaneous), liability, and engineering claims.
- Audit Oversight: Conducted comprehensive audits of claims processes and procedures to ensure compliance with internal policies and external regulatory standards.
- RFQ Placement & Risk Inspection: Actively involved in RFQ placements with insurers and brokers, including conducting risk inspections at the time of policy placement to ensure accurate underwriting and competitive term
- Litigation Management: Oversaw legal litigation related to claims, collaborating with legal teams to develop strategies for dispute resolution and mitigating legal risks.
- Process Improvement: Identified and implemented process improvements to enhance the efficiency and effectiveness of the claims management lifecycle.
- Stakeholder Communication: Maintained clear and effective communication with policyholders, brokers, and other stakeholders to ensure transparency and satisfaction throughout the claims process.
- Training and Development: Provided training and mentorship to junior claims adjusters and staff, fostering a knowledgeable and skilled team environment.
- Data Analysis and Reporting: Analyzed claims data to identify trends, risks, and opportunities for improvement, and prepared detailed reports for senior management.
- Addendum to Work Experience: Liberty Mutual General Insurance Co. Ltd. – Area Manager (Commercial Claims)
- Additional Responsibilities: RFQ Placement & Risk Inspection: Actively involved in RFQ placements with insurers and brokers, including conducting risk inspections at the time of policy placement to ensure accurate underwriting and competitive terms.
Sr. Manager - Commercial Claims
Reliance General Insurance Co. Ltd.
02.2023 - 06.2023
- Managed High Claim Volume: Efficiently handled an average of 180 marine claims and 10 property claims monthly, ensuring timely and accurate settlements.
- Improved Claim Resolution: Reduced average claim processing time by [specific percentage or time frame] through process optimization.
- High Customer Satisfaction: Achieved a customer satisfaction rate of [specific percentage] by providing prompt and effective claim resolutions.
- Cost Savings: Identified and mitigated fraudulent claims, saving the company [specific amount or percentage] in potential losses.
Manager - Commercial Claims
Kotak General Insurance Co. Ltd.
09.2021 - 02.2023
- Efficient Claims Management: Effectively managed a monthly average of 30-40 marine and property claims with high accuracy and efficiency.
- Team Training: Led training sessions for new and existing team members, improving overall team performance and expertise.
- Audit Compliance: Ensured strict adherence to regulatory standards, achieving successful audit outcomes with minimal issues.
Manager - Commercial Claims
Bharti AXA Co. Ltd.
02.2021 - 09.2021
- Process Optimization: Implemented streamlined workflows for marine and property claims, resulting in improved efficiency and reduced turnaround times.
- Cost Reduction: Identified and mitigated fraudulent claims, leading to significant savings and reduced financial losses for the company.
Assistant Manager - Commercial Claims
Chola MS General Insurance Co. Ltd.
04.2019 - 02.2021
- Rapid Promotion: Promoted within one year due to exceptional performance and leadership in handling commercial claims.
- Led Catastrophic Event Response: Successfully led the team in managing claims during catastrophic events, ensuring efficient and effective claim processing under high-pressure conditions.
- Complex Claims Resolution: Expertly handled and settled complex commercial claims, demonstrating strong analytical and negotiation skills.
- Team Leadership: Provided leadership and mentorship to the in-house surveyor team, fostering a collaborative and high-performing work environment.
Sr. Excecutive
Absolute Insurance Surveyor and Loss Assessors Pvt. Ltd.
12.2015 - 03.2019
- Independent Surveyor’s License: Successfully obtained an independent surveyor’s license in marine and miscellaneous departments, enhancing professional credentials and capabilities.
- Nationwide Property Claims Management: Efficiently handled property claims across India, ensuring timely and accurate assessments and settlements.
Education
B.Tech - undefined
DIT School of Engineering, UPTU
Higher Secondary - undefined
Alok Sr. Sec. School, CBSE
Secondary - undefined
K.V. No. 2, Udaipur, CBSE
Skills
- Claims Management
- RFQ Placement
- Process Optimization
- Customer Satisfaction
- Fraud Detection
- Regulatory Compliance
- Team Leadership
- Complex Claims Resolution
- Workflow Streamlining
- Cost Reduction
- Analytical Skills
- High-Pressure Management
- Nationwide Coverage
- Independent Surveying
- Mentorship & Training
- Catastrophic Event Response
LANGUAGES
English Full Professional Proficiency
Hindi Full Professional Proficiency
Hobbies and Interests
Swimming, Reading, Travelling, Chess
TOOLS
- JIRA
- Postman
- ServiceNow
- MS Excel
- MS Visio
- MS Powerpoint
Timeline
Area Manager- Commercial Claims
Liberty Mutual General Insurance Co. Ltd.
06.2023 - Current
Sr. Manager - Commercial Claims
Reliance General Insurance Co. Ltd.
02.2023 - 06.2023
Manager - Commercial Claims
Kotak General Insurance Co. Ltd.
09.2021 - 02.2023
Manager - Commercial Claims
Bharti AXA Co. Ltd.
02.2021 - 09.2021
Assistant Manager - Commercial Claims
Chola MS General Insurance Co. Ltd.
04.2019 - 02.2021
Sr. Excecutive
Absolute Insurance Surveyor and Loss Assessors Pvt. Ltd.
12.2015 - 03.2019
B.Tech - undefined
DIT School of Engineering, UPTU
Higher Secondary - undefined
Alok Sr. Sec. School, CBSE
Secondary - undefined
K.V. No. 2, Udaipur, CBSE
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