Ankit Malik
Gurugram
Summary
Bringing strong communication and problem-solving skills, I excel at understanding client needs and providing tailored solutions. My background in customer service has honed my ability to build rapport and deliver excellent support. Adaptable and quick to learn, I am ready to contribute effectively to team-focused environment.
Overview
4
4
years of professional experience
Work History
Inbound chat associate
Accenture india pvt ltd
Gurugram
07.2025 - Current
- Assisted customers with inquiries through live chat support.
- Resolved issues by collaborating with other departments effectively.
- Maintained accurate records of customer interactions in the system.
Advisor chat support
Concentrix
Gurgaon
12.2023 - 06.2025
- Managed live chat support during peak hours, offering real-time assistance to customers.
- Assisted customers with order placement, tracking, and adjustments through efficient chat support.
- Implemented feedback from customer surveys to enhance chat support effectiveness and efficiency.
- Maintained up-to-date knowledge of industry best practices to incorporate into training programmes.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Organised weekly team meetings to review achievements, set goals, and discuss sales strategies.
- Worked with other managers and partners to provide coaching and technical support to agents and reach goals.
Senior Relationship Manager
Pnb metlife india
New delhi
07.2023 - 12.2023
- Utilised CRM software to manage client information and sales pipeline efficiently.
- Developed and maintained relationships with key clients to secure repeat business.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Selected, trained and performance-managed staff to handle high workload with ambitious targets.
- Oversaw administrative team enabling front-line sales professionals to achieve quotas.
- Conducted regular training sessions for new staff on product knowledge and sales techniques.
Executive relationship manager
Reliance nippon life insurance company
12.2021 - 07.2023
- Taken three promotions in one year duration.
- Built and maintained existing customer relationships, acting as a trusted advisor regarding a variety of banking activities.
- Conducted regular follow-up meetings with clients to review account performance and adjust strategies as needed.
- Engaged with clients through various channels, including face-to-face meetings, telephone calls, and digital communication.
- Trained and mentored new and junior staff members for improved team efficiency.
- Managed a portfolio of high-net-worth clients, providing personalised financial advice and services.
Education
Bachelor of business administration - Business admission
Guru gobind singh indraprasth university
12th - Commerce
Brahma shakti public school
New delhiSkills
- Written and verbal communication
- People Management
- Client needs analysis
- Workload management
- Empathetic communication
- Compliance regulation understanding
- Customer relationship management software
- Ethical practice awareness
- Client acquisition
- Constructive feedback giving
- Salesforce proficiency
- Customer service excellence
- Email handling
- Team Leadership
- Technical troubleshooting
- Network troubleshooting
- Quality Assurance
Hobbies and Interests
- Travelling
- Music
Achievements
- Worked as a process trainer for banaglore site to train new hires in developing their process knowledge and providing an excellent customer experience over the chat.
Timeline
Inbound chat associate
Accenture india pvt ltd
07.2025 - Current
Advisor chat support
Concentrix
12.2023 - 06.2025
Senior Relationship Manager
Pnb metlife india
07.2023 - 12.2023
Executive relationship manager
Reliance nippon life insurance company
12.2021 - 07.2023
Bachelor of business administration - Business admission
Guru gobind singh indraprasth university
12th - Commerce
Brahma shakti public school