ANKIT MANOCHA
Hotelier
New Delhi
Summary
Customer-oriented General Manager with 13+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
2
2
years of professional experience
31
31
years of post-secondary education
Work History
General Manager
Welcomhotel By ITC Hotels, Shimla
05.2022 - Current
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Front Office Manager
ITC Mughal - A Luxury Collection Resort And Spa
5 2018 - 04.2022
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Established strong relationships with local tourism partners, generating leads on potential visitors requiring accommodations.
Assistant Front Office Manager
ITC Maurya - A Luxury Collection Hotel
9 2015 - 5 2018
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Improved team performance by providing regular training on customer service techniques and hotel policies.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Increased repeat business through personalized guest interactions and exceptional service delivery.
Duty Manager
ITC Gardenia - A Luxury Collection Hotel
07.2011 - 9 2015
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Education
MBA - Business Management
Narsee Monjee Institute of Management Studies
Mumbai 04.2001 - Current
Post Graduate Diploma - Hospitality Business Management
Welcomgroup Management Institute
01.2007 - 04.2011
Bachelor of Tourism Studies - undefined
Indira Gandhi National Open University
01.2007 - 04.2010
Skills
Operations Management
Customer Relationship Management
Team Leadership
Sales expertise
Business Administration
Exceptional interpersonal communication
Advertising and marketing
Expense Control
Contract Negotiations
Process Improvements
Accomplishments
- Welcomhotel by ITC Hotels, Shimla was awarded Travel + Leisure award 2022 for a Tier Two Hotel.
- Awarded Trip Advisor Travelers' Choice Awards Best of the Best Winner 2024.
- Awarded Best Leisure Destination in India at the 17th Annual International Hospitality and Travel Awards.
- Participated in an episode of BW HOTELIER The GM Show, Season 2, Episode 33 on Weathering the peaks: Operational challenges and strategies in hilly terrain.
- Awarded Best Front Office Manager North Region in India International Hospitality EXPO.
Timeline
General Manager
Welcomhotel By ITC Hotels, Shimla
05.2022 - Current
Duty Manager
ITC Gardenia - A Luxury Collection Hotel
07.2011 - 9 2015
Post Graduate Diploma - Hospitality Business Management
Welcomgroup Management Institute
01.2007 - 04.2011
Bachelor of Tourism Studies - undefined
Indira Gandhi National Open University
01.2007 - 04.2010
MBA - Business Management
Narsee Monjee Institute of Management Studies
04.2001 - Current
Front Office Manager
ITC Mughal - A Luxury Collection Resort And Spa
5 2018 - 04.2022
Assistant Front Office Manager
ITC Maurya - A Luxury Collection Hotel
9 2015 - 5 2018
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