Ankit Mathuria
Manager-Services
New Delhi
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
3
3
Certificates
1
1
Language
Work History
Manager-Services
Proactive Data Systems Pvt Ltd
New Delhi
2022.03 - Current
- IT-based Services over Cisco devices for more than 50 esteemed customers
- Has team size of 12 people taking care of technical assistance to customers
- Target is to deliver timely SLAs as per the customer requirements
- Established the good PR with the customers.
- Assessment of the ticket status over daily weekly and monthly basis.
- Targeting repeated business by pouring best customer needs in time domain.
- Monitored expenditures to mitigate risk of overages
- Maximized performance by monitoring daily activities and mentoring team members
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Maintained professional, organized and safe environment for employees and patrons
- Applied customer feedback to develop process improvements and support long-term business needs
- Kept detailed records of daily progress to identify and correct areas needing improvement
- Onboarded new employees with training and new hire documentation
Manager-NOC
Presto Infosolutions Pvt Ltd
New Delhi
2016.02 - 2022.03
- Deployed in PWD Delhi Free WiFi Project
- Role is to take care of all NOC related activity enrolled for City Wi-Fi Project along with team management of 20 people.
- Managed over 50 customer calls per day.
- Approx 5 lacs users get latched to network per day with usage of 250 TB data.
- Worked over Cisco Meraki, Ruckus and HFCL WiFi controllers
- Target is to maintain and deliver timely SLAs
- All is to fulfill requirements of customer and keep customer happy in terms of service delivery.
- Delivered feedback to decision-makers regarding employee performance and training needs
- Developed and maintained relationships with customers and suppliers through account development
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Evaluated suppliers to maintain cost controls and improve operations
- Cross-trained existing employees to maximize team agility and performance
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
Assistant Manager
Steel Strips Wheels Ltd
Chandigarh
2015.07 - 2016.02
- Role is to take care of all IT related services within organization and all its regional offices across India
- Mailing solution has been hosted over Google cloud.
- Managed around 10 customer calls per day.
Project Incharge-TBRL
HCL Infosystems Pvt Ltd
Panchkula
2013.05 - 2015.06
- Manage complete data centre of TBRL
- HP devices being deployed with setup of blade servers and firewalls.
- Maintain SLA and customer satisfaction.
- Manage team size of 10 people.
- Increased ground SLA with deep drill and regular assessments.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Proved successful working within tight deadlines and fast-paced atmosphere
- Worked with customers to understand needs and provide excellent service
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Network Engineer- CWG and Punjab SWAN Projects
HCL Infosystems Pvt Ltd
Chandigarh
2010.08 - 2013.05
- Cisco Network and Security devices
- Punjab SWAN=egovernance: State Punjab divided into district and district is divided into Tehsil POP/Block POP Center
- Take action on alarms which are generated on routers/switches
- In NMS E health, this is very strong reporting tool & generating on demand report.
- This is a leased line network & controlling, monitoring through Network Operation Center, State Network Centre & NMS, PROXY, DNS server are controlled by administrator & backup has been taken through SAN setup.
- Maintain SLA as per compliance.
- Worked with customers to understand needs and provide excellent service
- Resolved problems, improved operations and provided exceptional service
- Improved operations through consistent hard work and dedication
- Increased customer satisfaction by resolving issues
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Worked flexible hours across night, weekend and holiday shifts
- Carried out day-to-day duties accurately and efficiently
Education
B.Tech - Computer Science & Engineering
IIMT Engg. College, Uttar Pradesh Technical University
Meerut 2006.08 - 2010.06
XII - Science
Saraswati Vidya Mandir
Agra 2004.05 - 2005.04
X - Science
Holy Public School
Agra 2002.05 - 2003.04
Skills
Managing NOC projects-Networks and Wireless
Certification
CCNA Certified.
Timeline
Manager-Services
Proactive Data Systems Pvt Ltd
2022.03 - Current
Manager-NOC
Presto Infosolutions Pvt Ltd
2016.02 - 2022.03
Assistant Manager
Steel Strips Wheels Ltd
2015.07 - 2016.02
Project Incharge-TBRL
HCL Infosystems Pvt Ltd
2013.05 - 2015.06
Network Engineer- CWG and Punjab SWAN Projects
HCL Infosystems Pvt Ltd
2010.08 - 2013.05
B.Tech - Computer Science & Engineering
IIMT Engg. College, Uttar Pradesh Technical University
2006.08 - 2010.06
XII - Science
Saraswati Vidya Mandir
2004.05 - 2005.04
X - Science
Holy Public School
2002.05 - 2003.04
CCNA Certified.
CCNP Certified in Routing and Troubleshooting.
CMMI Audits
Accomplishments
- Supervised team of 25-30 staff members.
- Achieved SLA as per compliance with accuracy and efficiency.
- Documented and resolved customer issues which led to high CSAT collection.
- Collaborated with team in the development of City Wifi and SWAN Projects.
Additional Information
DOB- 23 Feb 1988
Marital Status- Married
Hobbies- Tourism
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