Ankit Misher (Business Manager)

I joined as an assistant manager, then was promoted to relationship manager, then business manager, and worked with multiple departments, having overall knowledge about all the client needs and processes at Indiamart.com.

• Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
• Organized meetings with stakeholders to discuss objectives, strategies, and timelines for completing tasks.
• Analyzed customer feedback data to generate reports on customer satisfaction levels.
• Created presentations to present findings from market research activities to senior management team.
• Provided training sessions for employees on new software systems used in business operations.
• Assessed employee performance evaluations and recommended changes or improvements as needed.
• Collaborated with other departments within the organization to coordinate project efforts.
• Prepared monthly financial statements for review by executive leadership team.
• Drove high performance by developing team members.

• New Client Acquisition.
• To penetrate all targeted accounts and originate upselling opportunities for the company products and services.
• To set up and deliver sales presentations, product/service demonstrations on daily basis.
• Responsible for client retention, per client revenue optimization & renewals.
• To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure.
• To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company.
• To ensure that all payments are collected as per the company payment terms.
• Ensure adherence to sales processes and requirements.
• Achievement of monthly, quarterly & yearly business plan.
• Daily 4-5 meetings with clients onsite.

• Managed customer service inquiries and complaints in a timely manner.
• Resolved conflicts between team members in an effective manner.
• Maintained up-to-date knowledge of company products and services.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Collaborated with management on developing strategic plans for achieving business goals.
• Established processes for monitoring customer satisfaction levels.
• Created reports on sales trends, inventory levels, and financial data.

Joined as an Sales Executive then Promoted to Sr. Sales Executive then Promoted as an Asst Team leader Sales & Marketing :

Worked for the B2b Portal (Exportersindia.com /Indianyellowpages.com)

Prospecting: Identifying potential clients through research, networking, and cold outreach.
Qualification: Assessing leads to determine if they fit the company's target market and are likely to convert into customers.
Relationship Building: Cultivating relationships with prospects through personalized communication and rapport-building.
Presentations and Demos: Conducting product or service presentations and demonstrations to showcase value to potential clients.
Negotiation: Negotiating terms, pricing, and contracts with clients to close deals.
Follow-up: Following up with leads and nurturing them through the sales pipeline until closure.
Reporting: Providing regular reports on sales activities, pipeline status, and forecasts.

Responsible for Weekly Fortnightly and Monthly targets of team.

• Responded to customer inquiries via telephone, email, or chat applications.
• Followed up on leads generated by marketing campaigns in order to convert them into customers.
• Assisted customers with technical issues when needed.
• Collaborated with other teams such as Sales Support and Customer Service to provide a comprehensive service experience for customers.
• Managed customer accounts by updating account information regularly.