Amita Singh
West Bay
Summary
Coordinated Assistant Resort Manager with more than 15 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Executive Assistant /Operations Support Specialist
The Security Center
12.2024 - Current
- Manage executive calendars, scheduling meetings, appointments, and coordinating complex travel to optimize leadership productivity.
- Handle confidential and sensitive information with discretion, supporting executive decision-making.
- Oversee office inventory, monitor supply levels, and place orders to maintain seamless daily operations.
- Screen incoming calls and emails, respond on behalf of executives, and ensure timely communication.
- Coordinate internal events and team-building activities to boost morale and staff engagement.
- Plan and execute logistics, catering, agendas, and travel for executive-level meetings and board events.
- Maintain accurate records of operations support functions to assist with audits and compliance reviews.
- Lead cross-departmental training sessions to improve service delivery and team collaboration.
- Draft and implement operational procedures to enhance administrative efficiency.
- Manage vendor and supplier relationships, ensuring prompt delivery and quality service.
- Establish systems to track and monitor staff tasks and daily administrative workflows.
- Resolve escalated customer issues with effective solutions that meet both client and company expectations.
- Customize support strategies for VIP clients, ensuring their unique requirements are fulfilled.
- Analyze customer service metrics to identify improvement opportunities and implement strategic changes.
- Stay current on company products and services to provide accurate support and training.
- Enhance company social media presence through regular posting, engagement, and audience interaction.
Assistant Resort Manager
Little Cayman Beach Resort
04.2024 - 11.2024
- Maintained high standards of cleanliness and safety, conducting regular inspections of resort facilities.
- Monitored guest feedback closely, making necessary adjustments to meet their expectations consistently.
- Spearheaded renovation projects which enhanced the visual appeal and functionality of resort spaces.
- Analyzed financial reports to identify areas for improvement in revenue generation and expense management.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Managed daily operations, including overseeing staff schedules, payroll, and budgeting for various departments.
- Developed training programs to enhance employee skills and knowledge, leading to improved guest experiences.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Ensured compliance with all applicable regulations through diligent record-keeping, reporting practices, and regular audits.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Managed a team of technicians, providing guidance and support for skill development and performance improvement.
Maitre D
Luca Restaurant
11.2022 - 04.2024
- Served as leader of FOH team by assigning duties, work stations and responsibilities
- Trained, coached and evaluated subordinates to raise performance to company standard
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Guest Service Representative
Hampton By Hilton
01.2022 - 11.2022
- Resolved guest complaints and discrepancies in prompt and courteous manner
- Welcomed guests on arrival, displaying professional and friendly approach
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Executive Assistant, Production Manager
Cosmos Maya Digital Studio
01.2021 - 01.2022
- Resolved issues quickly to maintain productivity goals
- Reviewed work for quality and compliance with company standards and design specifications
- Standardized production procedures, job roles, and quality assurance guidelines
- Managed continuous improvement initiatives to drive gains in quality, flow, and output
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Facilitated training and onboarding for incoming office staff
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Built and managed processes for tracking and monitoring department performance
- Created reports, presentations and other materials for executive staff
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
B Guest Service Representative
Kimpton, Cayman Islands, F
01.2017 - 01.2020
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements
- Managed and improved customer service functions for reception and lounge
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences
- Resolved guest complaints and discrepancies in prompt and courteous manner
- Welcomed guests on arrival, displaying professional and friendly approach
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction
- Took reservations over phone and through email, recording guest information in computer system and verifying details
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base
- Scheduled and confirmed restaurant reservations for guests.
Head Cabin Attendant
Indigo Airline
01.2013 - 01.2017
- Answered passenger questions and provided solutions to issues arising during flights
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service
- Answered questions regarding flight schedules, travel routes and arrival times
- Kept close eye on passenger behavior and watched for injuries, illnesses and disputes.
Admin Executive & Client Manager
Thompson Reuters
01.2012 - 08.2013
- Collected data, input records and protected electronic files
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Offered technical support and troubleshot issues to enhance office productivity.
Lead Server
Sofitel Mumbai BKC
01.2011 - 01.2012
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Cultivated warm relationships with regular customers.
Lead F&B Customer Service Associate
JW Marriott
01.2010 - 01.2011
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Motivated team to meet and exceed sales goals through excellent selling skills
- Connected with customers by asking open-ended questions, recommending solutions and graciously listening to and denoting customer concerns
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Increased revenue by cross-selling and upselling products and services
- Kept detailed records of customer interactions to track and resolve issues quickly.
Education
BA - Administration
Mumbai University
03.2012
Mumbai University
01.2010
Skills
- Budgeting and Expenditures
- Price Schedules
- Sales Statistics Analysis
- Visual Merchandising
- Special Events
- Special Projects
- Training Junior Team Members
- Client Management Technologies
- Customer Inquiries
- Performance Feedback
- Client Needs Assessment
Timeline
Executive Assistant /Operations Support Specialist
The Security Center
12.2024 - Current
Assistant Resort Manager
Little Cayman Beach Resort
04.2024 - 11.2024
Maitre D
Luca Restaurant
11.2022 - 04.2024
Guest Service Representative
Hampton By Hilton
01.2022 - 11.2022
Executive Assistant, Production Manager
Cosmos Maya Digital Studio
01.2021 - 01.2022
B Guest Service Representative
Kimpton, Cayman Islands, F
01.2017 - 01.2020
Head Cabin Attendant
Indigo Airline
01.2013 - 01.2017
Admin Executive & Client Manager
Thompson Reuters
01.2012 - 08.2013
Lead Server
Sofitel Mumbai BKC
01.2011 - 01.2012
Lead F&B Customer Service Associate
JW Marriott
01.2010 - 01.2011
BA - Administration
Mumbai University
Mumbai University
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