Ankit Narain

• Led complete product lifecycle for multiple B2B healthcare SaaS solutions, increasing new user sign-ups by 3% through simplified onboarding flows.
• Designed and implemented the Admin Portal and Client Dashboards, enhancing user visibility and control across client organizations.
• Envisioned, designed, and launched a Notification Module that improved user engagement and boosted retention by 35%.
• Directed SOC2 compliance initiatives, leading to successful certification and heightened data security.
• Solved complex provider search problems within the app, improving provider adoption by 4.5% and enhancing user satisfaction.
• Spearheaded security enhancements to eliminate tenancy data leakage, ensuring platform stability and client trust.

• Built and scaled client success programs across healthcare SaaS clients, achieving a 94% CSAT score and contributing to a 12% YoY increase in account renewals.
• Collaborated closely with product and engineering teams to convert user pain points into roadmap features, directly influencing a 4.5% increase in NPS.
• Analyzed customer usage data using Mixpanel and Excel-based models to drive feature adoption campaigns, resulting in a 20% uplift in user engagement.
• Championed client onboarding workflows and tailored success plans, reducing time-to-value (TTV) by 30% for enterprise clients.
  Designed and implemented a scalable feedback loop with key accounts, improving backlog prioritization and speeding up product iteration cycles.
• Identified churn risks using early warning signals and lifecycle scoring, helping reduce churn by 18% over 12 months

• Led end-to-end delivery and governance for enterprise IT accounts, ensuring 98% SLA compliance and fostering strong client trust across multiple long-term engagements.
• Acted as the primary liaison between clients and engineering teams, translating business needs into actionable technical roadmaps.
• Drove strategic account planning and upselling initiatives, resulting in $1.2M+ in incremental revenue over 2 years.
• Identified and addressed service gaps using root cause analysis and client feedback loops, increasing account retention by 25%.
• Orchestrated smooth technology transitions and infrastructure upgrades for global clients with zero downtime incidents.
• Collaborated cross-functionally with finance, delivery, and compliance teams to ensure contractual alignment and audit readiness across all managed accounts

• Managed Business transition and transformation.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Collaborated with cross-functional teams, driving coordinated efforts towards common goals and project success.
• Increased overall company value by identifying and pursuing growth opportunities through diversification and strategic partnerships.
• Managed client engagements from inception to completion, ensuring seamless coordination among all stakeholders involved.
• Strengthened client relationships by proactively addressing concerns and ensuring timely resolution of issues.
• Enhanced client satisfaction by providing tailored advisory services and strategic recommendations.
• Mentored junior team members by sharing knowledge on technical topics as well as fostering professional growth opportunities.

• Led cross-functional IT operations for multiple enterprise clients, ensuring 24/7 infrastructure uptime and 99.9% system availability.
• Directed ITIL-based service delivery, overseeing incident, change, and problem management workflows for global service desks.
• Built and managed a team of 20+ IT engineers, improving operational KPIs like mean time to resolution (MTTR) by 40%.
• Implemented process automation for routine operational tasks, reducing manual effort by 25% and improving consistency.
• Coordinated with internal security and compliance teams to ensure audit readiness and data governance, passing 3+ ISO audits with zero major findings.
• Launched proactive monitoring and alerting systems using tools like Nagios and SolarWinds, reducing unplanned downtime by 60%.

At Globallogic, I have worked on different automation & analytics projects. I was
responsible for :

• Project Design, Prototyping and Documentation
• Reviewing Java Code - Member of Java Readability, who has authority to approve Java
• code submit in Google code base.
• Test Driven Development (TDD)
• End to End Development and Deployment of the Applications
• Managing and Supporting the Engineering staff
• Researching and Understanding useful new / upcoming Technologies