Ankit Narain
Senior Strategic Product Manager
Summary
Results-driven Product Manager, with over 13 years of cross-functional experience across product lifecycle management, SaaS platforms, and healthcare technologies. Proven track record of delivering data-driven product solutions, driving user adoption (up to 35% retention increase), and leading global teams through complex B2B/B2C transformations. Adept at defining product strategy, enhancing UX, and executing Agile roadmaps using tools like JIRA, Figma, and Confluence. SOC2 compliance, AI integration, and platform scalability expert. Seeking to build innovative, user-focused solutions at scale.
Overview
14
14
years of professional experience
5
5
Certifications
Work History
Senior Strategic Product Manager
Reliable Group
10.2024 - Current
- Led complete GenAI product lifecycle for multiple B2B healthcare SaaS solutions, increasing new user sign-ups by 3% through simplified onboarding flows.
- Designed and implemented the Admin Portal and Client Dashboards, enhancing user visibility and control across client organizations.
- Envisioned, designed, and launched a Notification Module that improved user engagement and boosted retention by 35%.
- Directed SOC2 compliance initiatives, leading to successful certification and heightened data security.
- Solved complex provider search problems within the app, improving provider adoption by 4.5% and enhancing user satisfaction.
- Spearheaded security enhancements to eliminate tenancy data leakage, ensuring platform stability and client trust.
SENIOR CUSTOMER SUCCESS MANAGER
Reliable Group
New York, US
04.2023 - 10.2024
- Built and scaled client success programs across healthcare SaaS clients, achieving a 94% CSAT score and contributing to a 12% YoY increase in account renewals.
- Collaborated closely with product and engineering teams to convert user pain points into roadmap features, directly influencing a 4.5% increase in NPS.
- Analyzed customer usage data using Mixpanel and Excel-based models to drive feature adoption campaigns, resulting in a 20% uplift in user engagement.
- Championed client onboarding workflows and tailored success plans, reducing time-to-value (TTV) by 30% for enterprise clients.
Designed and implemented a scalable feedback loop with key accounts, improving backlog prioritization and speeding up product iteration cycles. - Identified churn risks using early warning signals and lifecycle scoring, helping reduce churn by 18% over 12 months
SENIOR IT ACCOUNT MANAGER
Reliable Group
New York, US
01.2021 - 03.2023
- Led end-to-end delivery and governance for enterprise IT accounts, ensuring 98% SLA compliance and fostering strong client trust across multiple long-term engagements.
- Acted as the primary liaison between clients and engineering teams, translating business needs into actionable technical roadmaps.
- Drove strategic account planning and upselling initiatives, resulting in $1.2M+ in incremental revenue over 2 years.
- Identified and addressed service gaps using root cause analysis and client feedback loops, increasing account retention by 25%.
- Orchestrated smooth technology transitions and infrastructure upgrades for global clients with zero downtime incidents.
- Collaborated cross-functionally with finance, delivery, and compliance teams to ensure contractual alignment and audit readiness across all managed accounts
Senior Business Advisory Specialist
Accenture
11.2017 - 01.2021
- Managed Business transition and transformation.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Collaborated with cross-functional teams, driving coordinated efforts towards common goals and project success.
- Increased overall company value by identifying and pursuing growth opportunities through diversification and strategic partnerships.
- Managed client engagements from inception to completion, ensuring seamless coordination among all stakeholders involved.
- Strengthened client relationships by proactively addressing concerns and ensuring timely resolution of issues.
- Enhanced client satisfaction by providing tailored advisory services and strategic recommendations.
- Mentored junior team members by sharing knowledge on technical topics as well as fostering professional growth opportunities.
Senior IT Operations Manager
Google (Client)
Hyderabad, Telangana
07.2015 - 10.2017
- Led a portfolio of 10+ projects with a combined budget of $15M, delivering 95% of projects on time and within scope.
- Managed cross-functional teams of up to 50 members, increasing team productivity by 20% through streamlined processes and clear communication.
- Implemented project management frameworks, resulting in a 30% reduction in project delivery times and improved stakeholder satisfaction scores by 15%.
- Coordinated with vendors and clients to negotiate contracts, saving the company $2M annually through optimized procurement strategies.
- Developed and maintained program schedules, achieving 98% adherence to deadlines over a 3-year period.
- Conducted risk assessments and mitigation plans that decreased project risks by 25% and prevented potential delays and cost overruns.
WEB DEVELOPER
GlobalLogic
Hyderabad, Telangana
09.2011 - 06.2015
- Project Design, Prototyping and Documentation
- Reviewing Java Code - Member of Java Readability, who has authority to approve Java code submit in Google code base.
- Test Driven Development (TDD)
- End to End Development and Deployment of the Applications
- Managing and Supporting the Engineering staff
- Researching and Understanding useful new / upcoming Technologies
Education
PGDM - IT Project Management
Indian Institute Of Management
Indore, India 04.2001 -
Bachelor of Technology - Computer Science
Rajiv Gandhi Technological University (RGPV)
Bhopal, India 04.2001 -
Skills
Product lifecycle management
Certification
PSM - I
Timeline
Senior Strategic Product Manager
Reliable Group
10.2024 - Current
Certified Project Management Professional
06-2023
SENIOR CUSTOMER SUCCESS MANAGER
Reliable Group
04.2023 - 10.2024
PSM - I
11-2021
SENIOR IT ACCOUNT MANAGER
Reliable Group
01.2021 - 03.2023
AWS Certified Practitioner
10-2020
Senior Business Advisory Specialist
Accenture
11.2017 - 01.2021
Senior IT Operations Manager
Google (Client)
07.2015 - 10.2017
WEB DEVELOPER
GlobalLogic
09.2011 - 06.2015
PGDM - IT Project Management
Indian Institute Of Management
04.2001 -
Bachelor of Technology - Computer Science
Rajiv Gandhi Technological University (RGPV)
04.2001 -
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