Ankit Paliwal
Ahmedabad
Summary
Results-driven professional with over 9 years of experience in Sales, After-Sales Service Management, General Insurance, and Technical & Soft Skills Training & Development. Adept at elevating performance and driving business growth through strategic design and development initiatives. Proficient in optimizing dealership profitability by aligning business strategies with client needs. Demonstrated expertise in overseeing service operations to enhance quality, deliver exceptional customer support, and improve margins and revenue. Proven ability to organize, plan, and control service aspects to ensure prompt and high-quality delivery. Committed to fostering sustainable leadership and creating a dynamic work environment to achieve superior outcomes.
Overview
10
10
years of professional experience
Work History
Cluster Training Manager
Mahindra & Mahindra (M&M)
05.2023 - Current
- Spearheaded and executed training programs for multiple sales teams, resulting in a 20% increase in sales performance within 6 months.
- Devised and implemented a competency assessment framework, leading to a 30% enhancement in employee performance within one year.
- Achieved a significant improvement in employee retention and a 25% reduction in onboarding time.
- Established internal trainers within sales team, including Agency Managers and Leaders in various geographies.
- Showcased expertise in After-sales Business Service Strategies, Process Implementation and Development, Product Technical Support, Product Brand Quality Development, as well as Spare Parts Management and Inventory Control.
- Orchestrated campaigns and contests to maximize participation and success.
- Conducted training needs assessments with BMs to facilitate the training calendar every month.
- Provided guidance to dealership teams on 5S Principles, Safety, Customer Interaction, and Problem/Loss Identification during visits.
- Utilized tools like Kaizen for KPI analysis and Profitability Improvement, leading to enhanced operational performance.
- Maintained agility and resilience while adapting coaching approaches to meet client needs, ensuring effective and trust-building collaborations
- Designed, developed, and delivered Soft Skills Training Programs, emphasizing professional grooming for employees.
- Evaluated the effectiveness of programs and implemented measures for better performance and effectiveness.
- Prepared and updated various training materials based on different training needs for diverse trainees.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Developed departmental systems and procedures to better align workflow processes.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Facilitated effective change management processes to support organizational transformation and drive successful implementation of new initiatives.
- Demonstrated exceptional listening skills to understand coachee objectives and support strategic business decisions through targeted guidance.
Training Manager (SALES & AFTER SALES)
ARAVALI AUTOMOBILES PVT LTD (KIA MOTORS INDIA)
03.2022 - 05.2023
- Managed new employee orientation training process for more than 150 employees each year.
- Researched and obtained relevant course materials to achieve training objectives.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Utilized practical project management and Lean Six Sigma methodologies to improve service operations, resulting in measurable performance enhancements
- Drove operational performance improvements by implementing day-to-day performance tools and utilizing data-driven methods like Value Stream Mapping and Customer Journey Mapping.
- Cross-trained and provided backup support for organizational leadership.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded proactively and positively to rapid change.
Training Manager
Modern Autocar Pvt Ltd. (HYUNDAI MOTORS)
01.2015 - 03.2022
- Designed and delivered comprehensive training programs for process improvement, enhancing team performance and operational efficiency.
- Led initiatives to streamline and improve processes, resulting in reduced operational costs and increased productivity.
- Conducted thorough needs assessments to identify skill gaps and tailored training solutions to address specific operational challenges.
- Monitored and evaluated training effectiveness using performance metrics, providing feedback and recommendations for continuous improvement.
- Facilitated onboarding programs for new hires and provided ongoing training to ensure sustained employee development and adherence to process standards.
- Provided one-on-one coaching and mentorship to employees, fostering skill development and promoting adherence to best practices.
- Collected and incorporated feedback from trainees to refine training programs and ensure alignment with evolving process needs.
Education
CA Final Group I -
Institute of Chartered Accountant of India (ICAI)
01.2014
B.Com - undefined
Rajasthan University
01.2012
Skills
- Microsoft Office
- Staff development plans
- Training Methods
- Process evaluation and enhancement
- MIS Reporting
- Learning Management
- Instructional Techniques
- Training Program Development
- Product Demonstrations
- Content Development
- New Employee Training
- Training solutions development
- Feedback Analysis
- Process Mapping
- Coaching and Mentoring
Coursescertifications
- NSE CAPITAL MARKETS
- NSE DERIVATIVES MARKETS
- NSE BEGINERS MODULE
Personal Information
- Date of Birth: 07/11/91
- Gender: Male
- Marital Status: Married
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Intermediate (B1)
Gujarati
Elementary (A2)
Timeline
Cluster Training Manager
Mahindra & Mahindra (M&M)
05.2023 - Current
Training Manager (SALES & AFTER SALES)
ARAVALI AUTOMOBILES PVT LTD (KIA MOTORS INDIA)
03.2022 - 05.2023
Training Manager
Modern Autocar Pvt Ltd. (HYUNDAI MOTORS)
01.2015 - 03.2022
CA Final Group I -
Institute of Chartered Accountant of India (ICAI)
B.Com - undefined
Rajasthan University
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