Ankit Pandey
Chief Operating Officer
Mumbai
Summary
Result driven COO with a background in sales, operations, creating new services, customer service, fraud analysis, and business coaching. A proven leader with strong leadership skills, experienced in overseeing teams, and the ability to take a service offering from ideation to implementation. Possesses a track record of optimizing customer experiences and increasing profitability. a risk-taker who thrives on iterating to build the best system and learns from real-world feedback.
Overview
6
6
years of professional experience
3
3
Languages
8
8
years of post-secondary education
Work History
Chief Operating Officer
Cafecoro India Pvt Ltd
Mumbai
02.2023 - Current
- Represented organization at external meetings and events to promote and build relationships with key stakeholders.
- Managed crisis response to minimize potential negative impacts on company.
- Developed and implemented recommendations for service improvement.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Formulated and executed strategic initiatives to improve product offerings.
- Developed quarterly business plans to evaluate cost projections.
- Refined organizational structure to consolidate, streamline, and define necessary functions.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Represented organization at industry conferences and events.
Sales Consultant
Bada Business Pvt Ltd
Mumbai
09.2020 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services of Bada Business.
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with C-level executives.
- Implemented up-selling strategies, which included recommendation of accessories and complementary purchases.
- Trained early stage startups founders and their teams to enhance revenue by using consultative sales approach and closing techniques.
- Mentored various SMEs with specific framework of execution to improve processes and systems.
Audit Associate
Tech Mahindra
Mumbai
12.2021 - 02.2022
- Monitored the action taken by fraud analysts on customers account to check if SOPs have been used or not.
- Given 360 degree feedbacks to associates and their team leaders to improve the quality.
- Followed up to assess and report corrective action completion or progress.
- Met with clients to identify and assess business controls, risks and workflow inefficiencies.
Fraud Analyst
Tech Mahindra
Mumbai
08.2020 - 12.2021
- Analyzed large amounts of data to find patterns of fraud and anomalies for UK client.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated success of fraud detection systems to identify areas for improvement.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Evaluated customer data to identify and prevent fraudulent activities.
Customer Service Associate
Tech Mahindra
Mumbai
01.2019 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Wipro BPS
Mumbai
01.2017 - 09.2018
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Engineering - Electrical Engineering
Y.T.I.E.T
Karjat 07.2012 - 06.2020
Skills
Planning and execution
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Chief Operating Officer
Cafecoro India Pvt Ltd
02.2023 - Current
Audit Associate
Tech Mahindra
12.2021 - 02.2022
Sales Consultant
Bada Business Pvt Ltd
09.2020 - Current
Fraud Analyst
Tech Mahindra
08.2020 - 12.2021
Customer Service Associate
Tech Mahindra
01.2019 - 08.2020
Customer Service Representative
Wipro BPS
01.2017 - 09.2018
Bachelor of Engineering - Electrical Engineering
Y.T.I.E.T
07.2012 - 06.2020
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