Ankit Patel
Vadodara
Summary
Dynamic Assistant Service Manager at ZwickRoell Private Limited, skilled in KPI development and team leadership. Achieved enhanced service quality through effective issue resolution and performance monitoring. Proven ability to build strong vendor relationships and foster a high-performing team, ensuring customer satisfaction and operational excellence.
Overview
15
15
years of professional experience
Work History
Assistant Service Manager
ZwickRoell Private Limited
Vadodara
08.2013 - Current
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Possessed substantial expertise in diverse physical test applications including medical, plastic, packaging, metal and composites.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained relationships with vendors to ensure competitive pricing on parts and materials needed for repairs.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Assigned work and monitored performance of project personnel.
- Assigned tasks to technicians based on their skill level and experience.
- Monitored technician performance and provided feedback on areas needing improvement.
Customer Support Engineer
Hemetek Techno Instruments Pvt. Ltd.
VADODARA
10.2010 - 07.2013
- Maintained current knowledge of products and services offered by company.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Conducted remote sessions to directly address and solve customer technical issues.
- Diagnosed complex technical problems and developed solutions.
- Tracked customer feedback to improve service quality and experience.
Education
Bachelor of Science - Electrical, Electronics and Communications Engineering
Babaria Institute of Technology
Vadodara 05-2010
Associate of Science - Science
New Heavan Vidyalaya
Vadodara 04-2006
Skills
- Team management
- Customer service
- Performance monitoring
- Quality control
- Issue resolution
- Vendor management
- Initiative-taking behavior
- Team building expertise
- Reliable and responsible
- Team leadership
- Time management
- KPI development
Languages
Gujarati
First Language
English
Advanced (C1)
C1
Accomplishments
- Awarded for Installation of complex machine for Medical application with robot (year 2024).
- Awarded for best service engineer in year 2015, 2017, 2020 & 2022.
Timeline
Assistant Service Manager
ZwickRoell Private Limited
08.2013 - Current
Customer Support Engineer
Hemetek Techno Instruments Pvt. Ltd.
10.2010 - 07.2013
Bachelor of Science - Electrical, Electronics and Communications Engineering
Babaria Institute of Technology
Associate of Science - Science
New Heavan Vidyalaya
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