ANKIT PATWA
Gurgaon,HR
Summary
- Knowledgeable and resourceful Market Research Professional with over 6.5 years of experience in diverse and progressive background in Researching Techniques & Methodologies and strong domain knowledge in collecting and analyzing data to provide solution and services to the prospects. Strong experience in Google tools, Managing Data & Creating Reports on Salesforce.com, Tableau, Social Media Platforms, Client Communications, Coordinating with Marketing and Business Development Team.
- Certifications:
- Managing Teams from LinkedIn Certifications
- Managing Virtual Teams from LinkedIn Certifications
- Email Marketing from Hubspot Academy
- Market Research Foundations from LinkedIn Certifications
- Marketing Foundations: Qualitative Research from LinkedIn
- Marketing Foundations: Competitive Market Analysis, LinkedIn
- Managing Team Conflict from LinkedIn Certifications
- Strategic Partnership from LinkedIn Certifications
- Conflict Resolution Foundations from LinkedIn Certifications
Overview
2
2
Languages
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Team Leader
GlobalLogic- Google
Gurgaon, Haryana
12.2020 - Current
- Managing a team of 26 people involved in Research related activities.
- Served as the first level management, accountable for the performance and outcomes of the team.
- Developed and mentored staff through on-boarding, open communication, training and development opportunities.
- Ensured delivery of services in defined TATs with quality.
- Identification of the gaps in performance of the team and implementing course correction and followed up with the QA and training team to understand what additional support is needed.
- Identified areas of process improvement with the team.
- Participated in brochure creations, newsletters and training documents related to team’s performance.
- Assisted other management team members in identifying trends and achieving desired goals.
- Maintained daily attendance and floor adherence.
Team Leader
Teleperformance- Google
Gurgaon, Haryana
05.2019 - 03.2020
- Managed a team of 14 people involved in Research for the client Google.
- Mentored and guided employees to foster proper completion of assigned duties.
- Good understanding about SLA, performance tracking, incident reporting, and escalation.
- Developing and maintaining collaborative relationships with all relevant stakeholders like Sales, Product development team etc.
- Developing the overall marketing strategy, producing new and nurtured lead generation goals
- Achieve monthly marketing qualified lead and pipeline targets by planning and executing marketing programs.
- Completely responsible for final hiring of the team members, process training, defining their KRS's/responsibilities and tracking performance.
Online/Senior Online Strategist
Teleperformance- Google
Gurgaon, Haryana
11.2016 - 04.2019
- Identifying and managing the cultivation of Leads for the client.
- Strong market research knowledge with experience in business intelligence, secondary research, and process management with superior problem-solving, analytical and data management skills.
- Worked on Google’s internal tools and Salesforce.com to analyze & review pipeline reports, and production/performance.
- Worked across all the verticals like Auto, BIM, Classifieds & Local, CPG, Media and Entertainment, Finance, Education, Healthcare, Retail, Technology, Travel etc.
- Awarded with “Quarterly Top Performer” award multiple times.
- Training, motivating and monitoring the performance of newly recruited team members and assigning them new projects.
Market Research Associate
Cvent India Pvt. Ltd
Gurgaon, Haryana
04.2014 - 11.2016
- Doing Business Research across various industry segments & verticals and maintaining databases.
- Company Profiling and Contact Verification through Google Search and LinkedIn database.
- Creating Reports and Dashboards, Pivot charts for data analysis and preparing final reports on power point presentation.
- Doing web surveys through questionnaires and analyzing it for product development and converting the competitor clients to our clients.
- Was responsible for Email Marketing & Campaign Management.
- Using various databases like Sales force, Hoovers, Jigsaw, LinkedIn and Zoom info for extracting various company information like Critical business information, financial news, key executives and directors contact details, mergers and acquisitions.
Education
PGDM - Marketing + Finance
IILM Graduate School Of Management
Delhi NCR 06.2012 - 04.2014
B.com Hons - Marketing
Lucknow University
Lucknow 05.2009 - 04.2012
Skills
Business Research
Communication
Client Interaction
Data analysisDatabase Management
Email Marketing
Industry ResearchTeam Management
Marketing strategyPower pointSecondary Research
Microsoft Excel
Timeline
Team Leader
GlobalLogic- Google
12.2020 - Current
Team Leader
Teleperformance- Google
05.2019 - 03.2020
Online/Senior Online Strategist
Teleperformance- Google
11.2016 - 04.2019
Market Research Associate
Cvent India Pvt. Ltd
04.2014 - 11.2016
PGDM - Marketing + Finance
IILM Graduate School Of Management
06.2012 - 04.2014
B.com Hons - Marketing
Lucknow University
05.2009 - 04.2012