Ankit Rehan
Bengaluru
Summary
Experienced and innovative leader and strategist boasting nearly 11 years of proficiency in optimizing operations, revitalizing businesses, enhancing productivity, and refining systems and procedures. Actively seeking career opportunities with distinguished organizations known for their excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Provider Relations Manager (APAC)
Optum Health and Technologies Pvt. Ltd
Bengaluru
07.2021 - Current
- Spearheaded negotiations for provider contracts throughout APAC, leading to optimized terms, savings on costs, and enhanced service delivery
- Managed diverse provider contracts to ensure compliance with regional regulations and organizational standards.
- Streamlined contract review process by implementing standardized procedures, leading to a 30% decrease in turnaround time and enhanced overall contract efficiency.
- Established and maintained collaborative relationships with key stakeholders, including healthcare providers, legal teams, and regulatory bodies.
- Crafted and executed strategic plans to enhance the provider network, driving growth in market share within the APAC region.
- Prepared reports on provider relations activities for management review.
- Developed and maintained positive relationships with providers to ensure compliance with contractual agreements.
Contracts Specialist
ExxonMobil Services Technology Pvt. Ltd.
Bengaluru
09.2019 - 06.2021
- Worked in contract/deal management for different businesses by ExxonMobil
- Preparing the contracts and clauses for the clients which includes the MSA, scope of work, fee, expenses and all the requirements which needs to be signed by the client and ExxonMobil
- Reporting the quality and daily metrics report to the Manager
- Ensure prepared documents are in compliance with guidelines and policies (business practices, pricing, licensing and revenue recognition principles)
- Review Partner or Customer Master Agreement to ensure validity for the current transaction
- Manage Sales and Customer expectation on time-to-completion for a given transaction request.
Team Leader - Operations (Spanish)
Allianz Worldwide Partners
Gurugram
09.2017 - 08.2019
- Worked as Team Leader Operations (Spanish) for Royal Enfield and Nissan Tech end to end process
- Leading a group of individuals; managing & participating in group projects to improve interdepartmental communications & processes
- Validating plan setup & changes made to plans and performing research for various tasks
- Handled agents for lead, queries and complaints received from the customers of Colombia and Argentina and handling OEM complaints for Indonesia
- Imparting cross training to the processor in all the segments and databases to make the team more efficient & productive
- Transferring the knowledge related to the new processor in order to reduce the dependency
- Analysing the exceptions and persisting the reports; ensuring cross training and business continuity plan and held monthly meetings regarding goals and tasks.
Bilingual Spanish Representative
Convergys India Pvt Ltd.
Gurugram
07.2015 - 05.2016
- Worked in Convergys as a bilingual Spanish representative for our client- Xfinity which was earlier known as Comcast
- Xfinity is a major provider of cable, internet and telephony services in the United States of America
- Proven experience providing customer support for public utility and Comcast customers
- An unwavering commitment to customer service with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Lead CRM Operations
Concentrix Daksh Services India Ltd.
09.2014 - 07.2015
- Worked for the travel sector for a client named Easytobook.com, which is fully owned by Makemytrip.com
- Also did work for business development
- Devised and published metrics to measure the organizations success in delivering world class customer service
- Fostered an environment which encouraged continual process improvements
- Provided accurate, specific and timely performance feedback for CSRs.
Contact Associate
Jindal Intellicom Ltd.
01.2013 - 04.2014
- Worked with Jindal Intellicom Ltd
- For 14 months as Spanish contact associate in debt collections, U.S
- Worked with Clients like Wells Fargo Bank and for Tele brands- one of the leading companies for tele shopping in the states
- Job profile included helping recover debts and providing settlement to customers.
Education
PGDM - Business Management
Himalayan University
Arunachal Pradesh08-2019
PGDM - Public Relations -
Bhartiya Vidya Bhavan
01.2017
B.A(HONS.) English -
University of Delhi - SOL
01.2015
B2 Level SPANISH -
Instituto Cervantes
01.2013
Skills
- Financial Analysis
- Currency Transaction Reporting
- Deal/Contract Management
- Reconciliations
- Vendor management
- Procurement
- Business Continuity Planning
- Queries & Escalations
- Client/ Stakeholder Engagement
- Transaction Validation
- Training & Development
- Anti-Money Laundering
- Provider relationship management
- Business Administration
- Reporting
- Project Planning
Certification
- PMP (pursuing)
Accomplishments
- Received Operational Achievement award LA(Latin America) MBU 2020.
- Received appreciation for supporting different processes within a short span of time.
- Won "Value Inspired Performance" award for managing critical requests that includes red clients and sensitive transactions.
Personal Information
- Date of Birth: 11/05/1992
- Marital Status: Married
Current Address
Site number-16, Gayathri Layout, 3rd Cross, Basavanapura, KR Puram, Bengaluru, Karnataka, 560036
Languages
- Hindi
- English
- Spanish
- Punjabi
Timeline
Provider Relations Manager (APAC)
Optum Health and Technologies Pvt. Ltd
07.2021 - Current
Contracts Specialist
ExxonMobil Services Technology Pvt. Ltd.
09.2019 - 06.2021
Team Leader - Operations (Spanish)
Allianz Worldwide Partners
09.2017 - 08.2019
Bilingual Spanish Representative
Convergys India Pvt Ltd.
07.2015 - 05.2016
Lead CRM Operations
Concentrix Daksh Services India Ltd.
09.2014 - 07.2015
Contact Associate
Jindal Intellicom Ltd.
01.2013 - 04.2014
PGDM - Business Management
Himalayan University
PGDM - Public Relations -
Bhartiya Vidya Bhavan
B.A(HONS.) English -
University of Delhi - SOL
B2 Level SPANISH -
Instituto Cervantes
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