ANKIT SAH
Summary
Dynamic Technical Support Engineer with extensive experience at Microsoft, specializing in Azure storage solutions. Proven problem solver adept at diagnosing complex issues and enhancing customer satisfaction. Skilled in Azure cloud infrastructure and troubleshooting techniques, consistently delivering high-quality solutions while maintaining SLA compliance. Committed to driving product improvements through collaboration and effective communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Engineer – Azure Storage
Microsoft
02.2023 - Current
- Diagnosed and resolved complex customer issues related to storage performance, data access (SFTP, NFS, Blobfuse), replication, and availability.
- Troubleshot various issues related to Azure Cache for Redis, involving connectivity, provisioning, geo-replication, and availability.
- Collaborated with engineering teams to escalate and resolve critical bugs, contributing to product improvements and customer satisfaction.
- Delivered high-quality technical solutions while maintaining SLA compliance, and ensuring minimal customer downtime.
- Assisted customers with storage account configurations, access control (RBAC), and integration with other Azure services.
- Utilized tools like Azure Monitor, Storage Explorer, and diagnostic logs to troubleshoot and analyze storage-related incidents.
- Contributed to internal documentation to help engineers solve issues.
- Contributed by creating public facing technical blogs.
Technical Support Engineer - Azure Storage Devices
Microsoft
Bangalore
09.2022 - 02.2023
- Assisted enterprise customers with device provisioning, configuration, data transfer, and troubleshooting across hybrid cloud environments.
- Diagnosed and resolved issues related to device connectivity, performance, firmware updates, and data integrity.
- Ensured compliance with SLA targets and maintained high customer satisfaction (CSAT) scores through effective communication and technical expertise.
- Collaborated with product engineering teams to escalate and resolve complex bugs, contributing to product stability and customer satisfaction.
Support Engineer Intern
Microsoft
04.2022 - 07.2022
- Completed a 3-month internship as a Technical Support Engineer, gaining foundational knowledge of Microsoft Azure services, including compute, storage, networking, and identity.
- Learned and applied customer support workflows, including ticket triaging, issue documentation, and escalation procedures.
- Developed familiarity with the Azure Portal, Azure CLI, and basic diagnostic tools used in cloud support scenarios.
- Observed and practiced effective communication techniques for handling technical queries from global customers.
- Demonstrated strong learning agility and adaptability in a fast-paced, customer-centric environment.
Education
BTech - Computer Science and Engineering
Techno Main Salt Lake
01.2022
XII CBSE -
Techno India Group Public School
01.2018
Skills
- C
- Python
- Azure cloud infrastructure
- Problem solving
- Data structures and algorithms
- Rest APIs
- Troubleshooting techniques
- Azure storage management
- HTML, CSS, JS
- REACT (preliminary)
Certification
- Azure AI Fundamentals Ai 900 (2025-04)
- Azure Administrator Associate AZ 104 (2024-02)
- Azure Fundamentals AZ 900 (2023-04)
- Design and Analysis of Algorithm (2020-03)
Projects
SoundsTap (HTML, CSS, Paper JS, Howler JS) [2020-06 – 2020-07], Fun Project with different animations and sounds which are emitted with different keypress., https://github.com/4nkit04/SoundsTap-Project, RGB Color Picker (HTML, CSS, JS) [2021-04 – 2021-04], A small game to strengthen the RGB color sense, random RGB value is shown and the user has to choose the correct answer from 6 color options., https://github.com/4nkit04/RGB-Color-Picker-Game
Accomplishments
- Secured 3rd position in Aspireathon( Inter Interns Hackathon in Microsoft) with our idea of creating a solution for inclusiveness of hearing impaired people in Teams meeting by creating a video prototype of an animated character which displays sign language using the transcript of the meeting.
- Was among 5% top scorer in NPTEL certification exam of Joy of Computing Using Python.
Hobbies and Interests
- Singing
- Playing Cricket, Table Tennis, Basketball, Volleyball
- Bike Riding
Timeline
Technical Support Engineer – Azure Storage
Microsoft
02.2023 - Current
Technical Support Engineer - Azure Storage Devices
Microsoft
09.2022 - 02.2023
Support Engineer Intern
Microsoft
04.2022 - 07.2022
BTech - Computer Science and Engineering
Techno Main Salt Lake
XII CBSE -
Techno India Group Public School