Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Timeline
Generic

Ankit Sahai

Application Packager
New Delhi

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

19
19
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Configuration Specialist Advisor

NTT DATA Services
Noida
04.2017 - Current
  • Developed team communications and information for meetings.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Resolved problems, improved operations and provided exceptional service.
  • Coordination with different Team, App Owners, and onsite counterparts.
  • Maintaining data and ticket SLAs for whole team.
  • Taking team meetings and tracking progress and SLA of tickets.
  • Mentoring and guiding team members.
  • Leading and managing Projects, Transitions, Transformation projects, Migration Projects.
  • Expertise in using and Admin Studio, PSADT, MSIX Packaging Tool, SCCM, IntuneWin.
  • Testing Applications through SCCM and Intune.

Associate Consultant

HCL Technologies Ltd
Noida
04.2006 - 04.2017
  • Application Packaging using Wise Package Studio and Install Shield.
  • Application coordination and providing solutions to customers.
  • Onsite experience of 1.5 years in Norway (Stavanger).
  • Managing most critical client in the team.
  • Providing training to new candidates.
  • Providing end to end solution to customers.
  • Application Compatibility Testing
  • Process making and document creation.
  • Expertise in VbScript, PowerShell and Wise scripting.
  • Troubleshooting Tools: FileMon, RegMon, ProcMon, Picture Taker, Orca, Beyond Compare

Associate

Wipro Spectramind Ltd
New Delhi
04.2004 - 04.2006
  • Expertise in Dell Inspiron Laptops and Desktops systems.
  • Troubleshooting hardware technical issues with diagnostics.
  • Explaining use of Dell designed tools and applications.
  • Providing hardware based technical expertise to customers.
  • Received Certificate of Excellence award 3 times for achieving highest Satisfactions and Production scores in quarter.
  • Received certificate for excellence for meeting targets.

Education

Bachelor of Information Technology - Information Technology

Manipal Academy of Higher Education
Manipal
10.1999 - 10.2002

High School Diploma -

SSC Examination
Kendriya Vidyalaya
04.1998 - 03.1999

GED -

SSE Under
Kendriya Vidyalaya
04.1995 - 03.1996

Skills

Software applications

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Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 4 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 5 in the Migration project of Air Canada, AlterDomus.

Software

Application Packaging

SCCM

Intune

PowerShell

Virtualization

Interests

Cycling

Cooking

Timeline

Configuration Specialist Advisor

NTT DATA Services
04.2017 - Current

Associate Consultant

HCL Technologies Ltd
04.2006 - 04.2017

Associate

Wipro Spectramind Ltd
04.2004 - 04.2006

Bachelor of Information Technology - Information Technology

Manipal Academy of Higher Education
10.1999 - 10.2002

High School Diploma -

SSC Examination
04.1998 - 03.1999

GED -

SSE Under
04.1995 - 03.1996

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Ankit SahaiApplication Packager