ANKIT SAHU
Hingoli
Summary
I am a professional with over 7+ years of proven experience in the IT support industry, possessing extensive exposure and hands-on experience in troubleshooting various complex issues and managing Mission Critical Situations (Crit Sits / Sev: A / 1) or outages. My goal is to acquire further knowledge and experience to refine my skills while working in a secure and profitable organization where I can fully utilize my existing skill set, knowledge, and talents for the company's growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Speclist Remote Compute
AT&S
Pune
02.2025 - Current
- Joined team as Specialist for Remote Desktop Services (RDS); completed onboarding and prepared for future project roles.
Technical Specialist – Cloud and Infrastructure Management
LTIMindtree
Pune
09.2022 - 02.2025
- Supported clients in deploying, configuring, and managing Azure Virtual Machines (VMs), focusing on performance tuning and cost optimization.
- Assisted customers with VM creation using OS disks, snapshots, and custom images.
- Resolved VM-related issues including boot diagnostics, RDP connectivity, and no-boot scenarios.
- Guided clients through VM migration strategies, including lift-and-shift and re-architecting approaches.
- Helped configure Azure networking components such as VNets, VPNs, and load balancers to ensure secure and efficient connectivity.
- Monitored system performance using Azure Monitor, identifying and resolving bottlenecks impacting customer environments.
- Provided support in managing Azure subscriptions, resource groups, and policies using Azure Resource Manager and PowerShell automation.
- Advised on Azure security best practices, including identity and access management through Azure Active Directory.
Escalation Engineer
Concentrix
Pune
10.2020 - 09.2022
- Ensured high customer satisfaction by delivering responsive support for Remote Desktop Services and Windows.
- Handled escalated technical issues, guaranteeing timely resolution of Priority 1 incidents.
- Led efforts in troubleshooting critical outages, swiftly restoring services for client operations.
- Optimized performance and security measures across RDS and Windows systems to maintain compliance.
- Supported customers through expert assistance in resolving complex technical challenges.
Senior Executive – IT Support
Vodafone
Pune
09.2019 - 09.2020
- Provided advanced IT support for infrastructure-related issues, resolving complex technical problems across the organization
- Assisted in system upgrades, ensuring a smooth transition with minimal disruption to business operations
Technical Support Professional
TomTom
Pune
03.2019 - 08.2019
- Delivered technical support for TomTom’s global user base, addressing hardware and software issues
- Collaborated with the engineering team to improve system performance and user experience
Customer Service Executive
Amazon
Pune
02.2017 - 02.2019
- Managed customer queries and provided solutions in a fast-paced environment, ensuring excellent service delivery
Education
Bachelor of Engineering - Computer Science And Engineering
Shri Sant Gajanan Maharaj College of Engineering
Shegaon06.2016
Higher Secondary School Certificate -
Bhaskaracharya High School
Aurangabad02.2011
Secondary School Certificate -
Shri Saraswati Public High School
Ambejogai03.2009
Skills
- Provided technical support for Azure VMs and RDS environments, ensuring smooth user experience
- Monitored system performance and resolved incidents to maintain service uptime
- Troubleshot infrastructure and cloud-related issues, performing root cause analysis
- Assisted with virtual machine setup, configuration, and maintenance
- Collaborated with internal teams to support IT operations and service delivery
- Supported backup processes and disaster recovery protocols
- Delivered global technical support with a focus on customer satisfaction
- Communicated effectively with users and teams across different regions
- Applied strong analytical skills to resolve technical problems efficiently
Disclaimer
I hereby declare that the information provided above is true and accurate to the best of my knowledge and belief.
Certification
Microsoft Certified Solutions Expert (MCSE) – Cloud Platform and Infrastructure, MCID: 13537946
Timeline
Speclist Remote Compute
AT&S
02.2025 - Current
Technical Specialist – Cloud and Infrastructure Management
LTIMindtree
09.2022 - 02.2025
Escalation Engineer
Concentrix
10.2020 - 09.2022
Senior Executive – IT Support
Vodafone
09.2019 - 09.2020
Technical Support Professional
TomTom
03.2019 - 08.2019
Customer Service Executive
Amazon
02.2017 - 02.2019
Bachelor of Engineering - Computer Science And Engineering
Shri Sant Gajanan Maharaj College of Engineering
Higher Secondary School Certificate -
Bhaskaracharya High School
Secondary School Certificate -
Shri Saraswati Public High School
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