Ankit Sanu
Bengaluru
Summary
Versatile IT Professional with 3 years of experience in IT support, specializing in Microsoft Azure, Citrix, VMware, and AWS Workspaces. Demonstrates strong problem-solving abilities and excellent communication skills. Eager to join a dynamic IT organization to drive success and pursue continuous professional growth
Overview
3
3
years of professional experience
1
1
Certification
Work History
Infra Transformation Analyst
Accenture solution
Bengaluru
06.2021 - Current
- Administered the Microsoft Azure environment, configured virtual machines, and ensured smooth operation.
- Remote login to virtual machines to troubleshoot, monitor, and deploy applications.
- Managed Citrix environments efficiently, addressing any related issues.
- Participated in incident, change, and problem management processes.
- Expanded server resources as required by clients, including disks, CPU, memory, and network adapters.
- Implemented proactive monitoring of system resources, and scheduled maintenance tasks.
- Executed various scripts using Confab for automated tasks on a daily, weekly, and monthly basis.
- Provided technical support for day-to-day issues with various servers on different platforms.
- Actively involved in all deployments whenever an app or agent needed updates.
- Provided mentorship to junior team members, and standardized job tasks to enhance efficiency.
- Exceeded client SLAs through effective communication, and proactive problem resolution.
- Ensures minimal downtime and data loss during outage with automated failover and failback process
Education
Trident Academy of Technology -
Bachelor of Technology (B.Tech)
08-2020
Skills
- Microsoft Azure: Administered Azure environments, configured virtual machines, and ensured smooth operations Created rescue VMs for hung states, performed SKU upgrades, and increased OS/data disk sizes
- Citrix: Managed Citrix environments, resolved login and performance issues in VDIs, and created and assigned new VDIs to optimize performance
- VMware: Utilized VMware for virtualization, added disks to VMs, and upgraded VM versions for compatibility and performance
- AWS Workspaces: Managed Amazon Workspaces, created and provided access to workspaces, troubleshot user issues, monitored performance, and adjusted disk space, CPU, and RAM
- OS Patching: Conducted OS patching to ensure systems are up to date and secure
- Disaster Recovery (DR): Performed DR activities to ensure data recovery and business continuity
- Service Introduction (SI): Facilitated smooth transitions of new services into operational use
- Monitoring Tool (Splunk): Utilized Splunk for system resource monitoring and proactive troubleshooting, and analyzed logs to identify and resolve issues
- Ticketing Tools (ServiceNow): Managed incidents, changes, and problems using ServiceNow
- Bash Scripting: To automate routine tasks
Certification
- Microsoft Azure-900
- Linux Fundamentals by Learnbay
Timeline
Infra Transformation Analyst
Accenture solution
06.2021 - Current
Trident Academy of Technology -
Bachelor of Technology (B.Tech)
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