Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ankit Saraf

Pune

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Consulting Specialist

HSBC
01.2017 - Current


  • Leading a production support team of 12 IT professionals globally.
  • Created and managed project plans, timelines and budgets.
  • Responsible for build and deployment of the application using pipelines
  • Leading evergreening program for the project and coordinating with other teams which includes budget planning for onboarding new hardware and removal of obsolete software and hardware.
  • Leading Network Segmentation project which involves complete migration of servers to another network.
  • Actively participated in environment upgrade and DR activity at production level.
  • Investigated issues reported by the users and provided relevant workaround/solutions as applicable.
  • Creating JIRA Dashboards to track risk controls raised for the teams
  • Co-ordinating with Teams in the department to mitigate vulnerabilities
  • Creating reports from Kenna dashboards and sharing with the teams.
  • Maintained environments by applying necessary fixes/patches.
  • Onboarding of new Infrastructure.
  • Managing PwC and other audits and provide them required information.
  • Developed various scripts to automate the frequent tasks performed as part of BAU Support activities like deployments, Housekeeping, Application monitoring etc.
  • Training team members, determining responsibilities and delegating task to meet goal.

Application Support Engineer

TCS
04.2016 - 01.2017
  • Providing L2/L3 support to the users.
  • Investigated issues reported by the users and provided relevant workaround/solutions as applicable.
  • Actively participated in environment upgrade and DR activity at production level.
  • Monitoring Autosys jobs & provide resolution if any job fails.

Support Analyst

Barclays
12.2014 - 03.2016
  • Providing L2/L3 support to the users.
  • Investigated issues reported by the users and provided relevant workaround/solutions as applicable.
  • Actively participated in environment upgrade and DR activity at production level.

Support Analyst

Nomura
12.2013 - 11.2014
  • Providing L2 support to the users.
  • Investigated issues reported by the users and provided relevant workaround/solutions as applicable.
  • Actively participated in hardware upgrade and DR activity at production level.
  • Provided L1/L2 support to end users and provided quick response to avoid BAU impact.
  • Monitoring Autosys jobs & provide resolution if any job fails.

Associate Consultant

Oracle Financial Services Software Ltd
12.2010 - 12.2013
  • Investigated issues reported by the users and provided relevant workaround/solutions as applicable.
  • Provided L1/L2 support to end users and provided quick response to avoid BAU impact.
  • Developed various UNIX scripts to automate the frequent tasks performed as part of BAU Support activities like Application SOD checks, Application monitoring.

Education

Bachelor of Engineering - Information Technology

Pune University
Nashik, India
06.2010

Skills

  • IT Service Owner
  • External Audits
  • Software/Hardware Evergreening
  • Project Management
  • Root Cause Analysis
  • Incident Management
  • Service Level Agreements
  • System monitoring
  • Escalation management
  • Project Planning
  • Bash scripting
  • Oracle
  • Geneos
  • ControlM/Autosys
  • Servicenow
  • Jenkins
  • GCP
  • Jira
  • GIT

Accomplishments

  • OFSS Team Award for the year 2012.
  • OFSS i-appreciate Award for the year 2011.
  • Star Performer Award for the year 2019.

Certification

  • ITIL v3.0 foundation program, APMG-International, March 2013.
  • DevOps Foundation program.
  • GCP Digital Cloud Leader.

Timeline

Senior Consulting Specialist

HSBC
01.2017 - Current

Application Support Engineer

TCS
04.2016 - 01.2017

Support Analyst

Barclays
12.2014 - 03.2016

Support Analyst

Nomura
12.2013 - 11.2014

Associate Consultant

Oracle Financial Services Software Ltd
12.2010 - 12.2013

Bachelor of Engineering - Information Technology

Pune University

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Ankit Saraf