Ankit Saraswat
Pune
Summary
Assistant Community Manager at Awfis Sapce Solutions Limited skilled in operations management and team leadership. Enhanced client satisfaction through effective complaint resolution and fostered a collaborative environment that boosted team motivation. Expertise in staff supervision and performance evaluations contributed to significant improvements in service quality and operational efficiency.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Assistant Community Manager
Awfis Space Solutions Limited
Pune
08.2026 - Current
- Coordinated community events to enhance member engagement and networking opportunities.
- Assisted in managing daily operations of shared workspaces and facilities.
- Developed communication materials for internal announcements and member updates.
Team Leader (Operations)
PHASORZ Technology Private Limited
04.2026 - 07.2026
- Managing Team to meet the operations metrics, target achievement on daily basis.
- Ensuring smooth process for medicals with the co-ordination to Medical center for medicals.
Assistant Manager
Concentrix Services India Private Limited
Vadodara
08.2023 - 03.2026
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Sr. Quality Evaluator
Concentrix Services India Private Limited
Vadodara
01.2020 - 07.2023
- Collaborated with cross-functional teams to ensure consistent quality standards across all departments.
- Doing BAU Audits, ACPT Analysis, FMEA Audits.
- Driving Sales for Operations Team, Giving Inputs to increase sale count.
Sr. Customer Advisor
Concentrix Services India Private Limited
Vadodara
10.2018 - 12.2019
- Doing sales every quarter on consist basis, helping new folks for converting sales, team bonding.
- Achieving individual target and helping other folks to achieve their target with sales expertise.
Advisor
Concentrix Services India Private Limited
Vadodara
10.2018 - 12.2019
- Doing sales over the call on month on month basis with over achievement of target what needs to be done.
Education
B.Com -
ISBM University
ChhattisgarhSt. Stephens’s Higher Secondary School
DahodSkills
- Operations management
- Team leadership
- Employee performance evaluations
- Cost reduction
- Team motivation
- Customer relationship management (CRM)
- Staff management
- Staff supervision
- Sales strategies
- Cost control
- Customer rapport
- Sales growth
- Staff development
- Performance reviewing
- Client Satisfaction
- CSAT
- Vendor Management
- Client Relationship Management
Certification
- 06/01/20, Star Performer Award
- 05/01/22, Certificate of Appreciation For Training & Quality
- 03/01/23, Certificate of Appreciation for Best Performer in Training & Quality
Accomplishments
- Star Performer Award for Sales for Half Yearly performance in 2020
- Certificate of Appreciation for Training & Quality for Q2 in 2022
- Certificate of Appreciation for Best Performer for Sales in 2023 as Training & Quality Support
- Certificate for Appreciation for Achieving Team Target Successfully for Q2 & Q3 in 2023 as Assistant Manager.
- Meeting overall attrition of 4% for FY 24-25.
Personal Information
Assistant Community Manager (Operations)
Languages
Title: Team Leader (Operations)
Timeline
Assistant Community Manager
Awfis Space Solutions Limited
08.2026 - Current
Team Leader (Operations)
PHASORZ Technology Private Limited
04.2026 - 07.2026
Assistant Manager
Concentrix Services India Private Limited
08.2023 - 03.2026
Sr. Quality Evaluator
Concentrix Services India Private Limited
01.2020 - 07.2023
Sr. Customer Advisor
Concentrix Services India Private Limited
10.2018 - 12.2019
Advisor
Concentrix Services India Private Limited
10.2018 - 12.2019
B.Com -
ISBM University
St. Stephens’s Higher Secondary School