Ankit Sarkar

Highly motivated IT professional with two years of hands-on experience at Tata Consultancy Services Limited in Enterprise Cloud Solutions, seeking to leverage my technical understanding and client-focused skills in a general management role. Eager to contribute to organizational growth and learn from experienced leaders.

• Teamwork and collaboration

Collaborated effectively with cross-functional infrastructure teams and foreign customer teams for seamless business implementation and critical production trouble resolution

• Client management and communication

Served as the primary point of contact on occasions of critical outages and troubleshooting calls, and effectively communicated technical nuances to non-technical end users, fostering trust and a bond

• Problem Solving and Critical Thinking

Proactively identified and addressed critical production-impacting incidents, taken immediate preventive measures, notified the customer, and engaged infra teams, taken action to isolate the incident, and minimized business impact

• Resource Management and Efficiency Improvement

Streamlined day-to-day operations to eliminate redundancies and effectively distributed tasks based on individuals' strengths and weaknesses Identified and implemented process improvements that resulted in teams' improved operational efficiency and reduced resource wastage

• Cultivation of initiative, feedback, and growth

Influencing a culture of taking initiative and providing constructive feedback, fostering an enriched team bonding, and overall growth of the team, both technically and functionally

Member of the High School Alumni Association

• Spearheaded the organization and execution of annual alumni-hosted inter-school football tournaments, managing all aspects from venue selection, team recruitment, budget oversight, and game format improvement, resulting in a 25% increase in year-over-year participation
• Developed and implemented a comprehensive book collection initiative, leading a team of three volunteers and individual contacts to collect over 200 books, significantly enhancing the school library's resources

Football enthusiast

• Passionate football enthusiast with extensive knowledge of international games, transfer markets, and club business models, actively participating in local tournaments and recreational play