Canva
Ankit Sethia
Operations Manager at Beyondstaff
Kolkata
Summary
Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Adept in making key decisions and working with other professionals to achieve goals and solve problems. Experienced in managing employee and dedicated to successfully directing business operations. Highly competent communicator skilled in multitasking and effectively communicating with others. Bringing forth a proven track record of successfully managing offices. Successful troubleshooting and resolving technical issues independently. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Operations Manager
Beyondstaff
08.2022 - Current
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Client Account manager/POC for Clients
Voizworks
07.2021 - 07.2022
- Provide CRM support
- Talked to potential hires about compensation packages and contracts
- Trained hiring managers on effective recruitment strategies
- Prepared and posted job opportunities on online job boards and monitored responses
- Gathered and input data from various recruiting efforts
- Contacted all job applicants to advise concerning application status
- Organized all monthly and quarterly reviews for all associates
- Worked with hiring managers to streamline orientation and post-hire processes.
Supervisor
British Council
09.2019 - 02.2021
- Monitored compliance with workplace policies and safety objectives
- Trained staff in till management practices including reviewing and reconciling daily transactions
- Displayed proactive problem-solving and query-resolution skills to provide superior customer service
- Assessed all school classrooms, ensuring they met the needs of the curriculum and Health & Safety requirements.
Senior Sales Executive
Crystal Cable Inds Ltd
04.2017 - 06.2018
- Supervised marketing team of 10
- Developed and strengthened business partnerships at all levels
- Sold company product to new and established customers
- Facilitated relationships with target accounts through implementation of proven networking methods
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales
- Developed relationships with high-profile clientele by successfully employing sales techniques
- Received recognition for achieving target in sales annually
- Analyzed sales and marketing data for improved strategies.
Executive Administrative Assistant
SHRI Mahavir Ferro Alloy Pvt ltd
01.2015 - 03.2017
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity
- Offered assistance, collaboration and clerical support to auditors throughout entire review process
- Promoted team productivity by keeping supplies organized and well-stocked
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
- Worked with senior management to initiate new projects and assist in various processes
- Organized and coordinated business conferences and monthly meetings
Business Developer
RUSH FITNESS
Kolkata
04.2014 - 11.2014
- Calling cold leads for gym enquires and closing leads
- Handing inbounds enquires for membership and solving them with correct information
- Planned coverage needs and organized services to support incoming special events
- Report preparation
- Complaint resolution
- Good listening skills
- Technical Support
- Administrative support
- Staff Management
- Documentation and control.
Administrator (Manager)
RAD Communication System Pvt Ltd
04.2011 - 03.2014
- Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Assisted with interviewing potential employees, asking appropriate questions and providing feedback after interviews
- Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Utilized client and staff feedback to maintain customer partnerships and increase revenue
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
- Educated senior staff on product usage and maintenance
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Activated accounts for clients interested in new services
- Helped streamline repair processes and update procedures for support action consistency
- Tracked computer equipment, peripherals and network servers via master documentation in Excel
Education
BSc (IT) - IT And Computer Application
Kuvempu University
Mangalore, India 04.2007 - 03.2011
High School Diploma -
St. Helen School
Kolkata 04.2005 - 03.2007
Skills
Cost Reduction
undefinedSoftware
Zoho CRM
Asana
Mondaycom
Hubspot
Office 365
Teams
Videos
Timeline
Operations Manager
Beyondstaff
08.2022 - Current
Client Account manager/POC for Clients
Voizworks
07.2021 - 07.2022
Supervisor
British Council
09.2019 - 02.2021
Senior Sales Executive
Crystal Cable Inds Ltd
04.2017 - 06.2018
Executive Administrative Assistant
SHRI Mahavir Ferro Alloy Pvt ltd
01.2015 - 03.2017
Business Developer
RUSH FITNESS
04.2014 - 11.2014
Administrator (Manager)
RAD Communication System Pvt Ltd
04.2011 - 03.2014
BSc (IT) - IT And Computer Application
Kuvempu University
04.2007 - 03.2011
High School Diploma -
St. Helen School
04.2005 - 03.2007
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