Ankit Sharma
Banking
WZ-50B, Street No. 25, Sant Garh, Tilak Nagar, New Delhi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Subject Matter Expert
NatWest Group
Gurugram
09.2017 - Current
- Presently working in mortgage operations and part of Deeds Release team from past 4 years, prior to this supported one assignment named as MM to GMS migrations for 2 years.
- Presently working as SME and providing services to bank’s customers and once mortgage is fully redeemed or closed by customer then releasing charge from their property titles on UK government official site known as Land Registry.
- Taking care of the team in the absence of my respective manager, solving concerns & queries of team members.
- Assigned with the responsibility to prepare MIS reports & other statements with a view to apprise management of the process operations and assist in critical decision-making process.
- Designed and prepared process document.
- Installed, configured and monitored new system features based on user needs.
- Improved user productivity and efficiency through system training and support.
Senior Process Associate
NatWest Group
Gurugram
07.2014 - 08.2017
- Worked with fraud & chargeback processes under group operations India, dealt with accounts maintenance & customers services four high risk payments related sub-processes called chargeback declarations & debits, GACM profiling, fraud declarations & debits, frauds and chargeback process (FCP) for 3 years.
- Worked with two different teams serving two different countries, one is Ireland (Ulster bank south and north) & another is UK (RBS/NatWest) for group operations India.
- Met month-end reporting objectives and deadlines.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Leveraged accounting software to perform data entry and prepare reports and statements while minimizing errors.
Process Associate
NatWest Group
Gurugram
12.2013 - 06.2014
- Worked with customer Account Amends & Maintenance processes such as change of address, regular payments, account opening and closures.
- Worked in payments related project Pega Live, MTA (Money Transfer Account) & Quality check for XMCR Marker under account maintenance for 3 months.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
Junior Officer
NatWest Group
Gurugram
07.2011 - 11.2013
- Worked with customer Account Amends & Maintenance processes such as change of address, regular payments, account opening and closure for 3 years.
- Assisted customers through receiving online requests with setting up or closing accounts, amendments in account or payment related concerns.
- Developed and given ideas, also implemented strategies to reduce risk and increase profitability.
- Managed customers escalations by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Handled quality check for Ulster bank (Ireland) customers request.
- Ensured that all KYC & CA-AML principles are met while processing requests.
- Handled all the process exceptions & consulting the client via email.
- Prepared MIS reports for senior management.
- Opened, closed, and updated accounts for customers.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Education
Bachelor of Arts -
School Of Open Learning
Delhi University 07.2008 - 12.2013
High School Diploma -
Kendriya Vidyalaya
Janak Puri 04.2007 - 03.2008
High School Diploma -
Kendriya Vidyalaya
Janak Puri 04.2005 - 03.2006
Skills
Problem-Solving
Self-Motivated
Organization and Time Management
Active Listening
Teamwork and Collaboration
Attention to Detail
Critical Thinking
Hobbies
- Photography
- Travelling
- Singing
Timeline
Subject Matter Expert
NatWest Group
09.2017 - Current
Senior Process Associate
NatWest Group
07.2014 - 08.2017
Process Associate
NatWest Group
12.2013 - 06.2014
Junior Officer
NatWest Group
07.2011 - 11.2013
Bachelor of Arts -
School Of Open Learning
07.2008 - 12.2013
High School Diploma -
Kendriya Vidyalaya
04.2007 - 03.2008
High School Diploma -
Kendriya Vidyalaya
04.2005 - 03.2006