Summary
Overview
Work History
Education
Skills
Technical Summary - Skills
Extra Qualifications
Timeline
Generic
ANKIT SHARMA

ANKIT SHARMA

Narnaul

Summary

To seek a position in an organization that gives me scope to apply my knowledge and technical skills. To excel in the chosen field by enhancing my skills of logic, analysis and thus strive to become an asset to the company with which I work.

Overview

11
11
years of professional experience

Work History

IT-Associate L1

Sapient consulting Pvt. Ltd.
01.2019 - Current
  • Managing IT Support
  • Working on Service now Tool
  • Bulk data and report download from service now tool
  • To provide Service Request and IMAC (Install, Move, Add and Change) services for requests logged in Service Now
  • Maintaining inventory stock
  • Managed deployment of new machines and new software installation
  • Handling data network and server management, and testing network connections Installing, testing, and reviewing desktop software applications Testing workstations for smooth connectivity and ensuring proper functioning Training end users on functions of hardware and usage of new software applications
  • Installed, maintained application software, including Symantec Antivirus
  • Installed, configured, maintained, administered local and network printers
  • To install and configure enterprise hardware and software solutions
  • Managed network-related issues
  • Performed Asset Inventory
  • Maintained detailed records of equipment inventory in asset management system
  • Managed Procurement track
  • Member of the New hire training team to train new hires on technical, process, procedures other skills
  • To act as the on-site contact for all IT related incidents logged in Service Now, delivering high quality support across all key applications, networks and desktops/laptops
  • Provide 1st line diagnosis of incidents and service requests and implement solutions
  • Prompt escalation of incidents to 2nd and 3rd line support
  • Access software updates, drivers, knowledge bases, and FAQ resources on the Internet to aid in problem resolution and update knowledge base with new identified fixes
  • To maintain network and PC operating systems, and to support server and client PC software To assist and encourage the development of other members of the IT Team in terms of technical skills transfer through training and by creating training manuals
  • Worked as a Shift manager and Managing Operations in absence of Operations lead (Backup of Operations Lead) Responsible for handling the escalations from customer/end users Quality Audits and Monitoring to make sure there is Complete Quality Compliance across IT Service Desk Works in conjunction with Service Desk team members, Tech Lead and ITSM team/managers to create presentations, documents, proposals, etc
  • For Continual Service Improvement Taking care of all type of Laptop Insurance cases and follow up with Vendor for the claim Amount
  • Coordinated with the Incident Management team on Major Incident/Outage
  • Worked with Problem Management on the problem tickets opened due to multiple Incidents
  • Service Improvement Process (SIP) Evaluate As - Is Base Line of the Process, then take corrective stepsrticipant in Operating Procedure Audit.

Excel Exim Services India Pvt. Ltd.
05.2014 - 11.2018
  • Import IT Equipment’s for IT companies
  • Managing IT Support
  • Taking care of all the operational activities
  • Co-ordination with Customers for customs clearance and follow up
  • Taking care of Customer queries, taking follow-up with different departments
  • Through mails and timely feedback shared with Customers
  • Prepare DSR reports for Management level
  • Coordinate with custom act, import-export policy and sez procedure and formalities
  • Follow & track material delivery with suppliers, freight forwarder and clearing agent
  • Filling bill of entry in NSDL, EDI, LOGISYS Undertaken and completely successfully physical verification of assets
  • Daily coordinate with branch manager team for daily tracker, billing, and transportation.

Desktop support Engineer

LPS InfoTech. Limited
05.2013 - 04.2014
  • Managing 1 client in two side (windows 98/2000/XP/Vista/7)
  • Kaspersky Antivirus Client-Side Installation Worked on SERVER 2003, SERVER 2008 Automatically updating client systems with latest patches using Software Update Services Printer Installation, Printer usage report, gathering computer information etc
  • Maintaining LAN, Desktops and Laptop.

Education

Higher Secondary -

ROSE VILLA HIGH SCHOOL Narnaul
01.2007

B. Tech (CSE) -

Gurgaon COLLEGE OF ENGINEERING Gurgaon

Skills

  • Information Security
  • Incident Management
  • User Training
  • User Support
  • Hardware diagnostics
  • Mac OS support/JAMF
  • Software Installation
  • Application support
  • Customer Service
  • System Administration
  • Technical Troubleshooting
  • Windows OS
  • Service now Ticket
  • Issue Troubleshooting
  • Network Administration
  • ITIL
  • Application installations
  • Office 365 Support
  • Remote Support
  • Microsoft Outlook

I

Technical Summary - Skills

  • Hardware and Networking, Installing and Diagnosing problems in both Desktop/Laptop and Server Hardware like Motherboard, Hard Disks, Memory, CD ROMs, SMPS, PCI Interfaces, I/o Ports etc., Basic knowledge about Networking Essentials.
  • Desktop Operating Systems, Installation and configuration of Windows 2000 Professional, Windows XP SP2/SP3, Windows VISTA, Windows 7. Windows 10, Troubleshooting and application configurations in above-mentioned OS platforms., Workgroup based and Domain client configuration., Installation of all supported application software, Local printers and Network printers with required configurations and settings.
  • Server Operating Systems, Installation and Configuration of Windows 2000 Server, Windows 2003 Server and Windows 2008 Server, Installed Active Directory and Configured Users and other units and deployed Group Policy in Windows 2003 Server, Windows 2008 Server., FTP Server configuration in Windows 2008 Server., Installation and Configuration of DNS, DHCP, IIS-7 configuration in Windows 2008 Server., Configured Software deployment, Folder Redirection, Software restriction and Resultant set of policy.
  • Basic Networking, Basic Knowledge about Ethernet, OSI Layers and Standards, Basic Knowledge about Networking Hardware like HUB, Switch, Router etc, Configuration of Basic Peer-to-Peer Networking.

Extra Qualifications

  • Completed (Hardware and networking) from NIIT.
  • Participated in TWO DAYS WORKSHOP ON INFORMATION SECURITY AND ETHICAL HACKING AT GCE COLLEGE ORGANIZED BY TECH BHARAT
  • Participated in FASHION SHOW IN HOSTEL FAREWELL AT COLLEGE LEVEL
  • Served as security head during fest and farewell at college level.
  • Served as head sports coordinator during fest at college level.
  • Organizer of blood donation camp at college level.
  • Working on an advance network design for a project done by myself.
  • Working on AUTO-MOBILE SECURITY SYSTEM developed by myself.
  • Completed CCNA with NIIT.

Timeline

IT-Associate L1

Sapient consulting Pvt. Ltd.
01.2019 - Current

Excel Exim Services India Pvt. Ltd.
05.2014 - 11.2018

Desktop support Engineer

LPS InfoTech. Limited
05.2013 - 04.2014

Higher Secondary -

ROSE VILLA HIGH SCHOOL Narnaul

B. Tech (CSE) -

Gurgaon COLLEGE OF ENGINEERING Gurgaon

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